adware infection - bought malwarebytes and some other things, to no avail...

[insideseam]

I just read the sticky and realized I was supposed to start a new thread, not jump in on one that existed with the same issue. So here are the files. 

 

Thanks in advance for any help...

Addition.txt

FRST.txt

[insideseam]

I thought these attached files may be helpful.

 

I noticed some results showing up after internet searches by "many results hub", and tried to remove that from my computer. It no longer shows up as an installed program, but the results are still showing and that searchinterneat-a.akamaihd.net still keeps trying to hijack new tabs or searches, but is being blocked by malwarebytes. 

zoek-results2015-12-05-162255.log

zoek-results.log

[insideseam]

HitmanPro log...

HitmanPro_20151205_1207.log

[insideseam]

AdwCleaner log attached. 

 

Still hijacked...

AdwCleanerC1.txt

[kevinf80]

Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Uninstall Spybot S&D, re-boot when complete...

 

Next,

 

Please open Malwarebytes Anti-Malware.

• On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
• Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
• Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
• A Threat Scan will begin.
• With some infections, you may or may not see this message box.
  
          'Could not load DDA driver'
• Click 'Yes' to this message, to allow the driver to load after a restart.
• Allow the computer to restart. Continue with the rest of these instructions.
• When the scan is complete, click Apply Actions.
• Wait for the prompt to restart the computer to appear, then click on Yes.
• After the restart once you are back at your desktop, open MBAM once more.
  

To get the log from Malwarebytes do the following:

• Click on the History tab > Application Logs.
• Double click on the scan log which shows the Date and time of the scan just performed.
• Click Export > From export you have three options:
  
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
• Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…
  

 

Next,

 

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts. (re-enable when done)
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.
  

 
Next,
 

Download Dr Web Cureit from here http://www.freedrweb.com/cureit save to your desktop. (Scroll to bottom of page)

• The file will be randomly named
• Reboot to safe mode <<<<<------------ http://support.eset.com/kb2268/
• Run Dr Web
• Tick the I agree box and select continue
• Click select objects for scanning
  
  
  
  
  
• Tick all boxes as shown
• Click the wrench and select automatically apply actions to threats
  
  
  
  
  
• Press start scan
• The scan will now commence
  
  
  
  
  
• Once the scan has finished click open report <<<--- Do not miss this step
  
  
  
  
  
• A notepad will open
• Select File > Save as..
• Save it to your desktop
  

This log will be excessive,  Please attach it to your next reply…
 

Next,

 

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt and Shortcut.txt under "Optional scan" Select scan, when done post the new logs....
 

Let me see those logs, also let me know if any issues or concerns remain.....

 

Thank you,

 

Kevin

[insideseam]

Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 12/5/2015

Scan Time: 1:10 PM

Logfile: 

Administrator: Yes

 

Version: 2.2.0.1024

Malware Database: v2015.12.05.04

Rootkit Database: v2015.11.26.01

License: Premium

Malware Protection: Enabled

Malicious Website Protection: Enabled

Self-protection: Disabled

 

OS: Windows 10

CPU: x64

File System: NTFS

User: matt

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 387217

Time Elapsed: 7 min, 32 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 0

(No malicious items detected)

 

Registry Values: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 0

(No malicious items detected)

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

[kevinf80]

Post other logs when ready....

[insideseam]

Here they are. I also uninstalled then reinstalled Chrome browser. Seems all good now, unless you see something odd in these files? 

 

Thanks!

JRT.txt

cureit.log

Addition.txt

FRST.txt

[kevinf80]

Logs do not indicate any obvious malware or infection, if no issues or concerns run the following to clean up:

 

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

• 
     
• Remove disinfection tools
     
• Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
     
• Reset system settings
  

Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

 

Next,

 

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... 
 

[AdvancedSetup]

Glad we could help.

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