Unknown Malware/Virus Problem

connorwgardner · December 4, 2015

Hi! So I found that when I booted up my computer this morning, that playing even the least demanding of video games have stuttering that was driving me crazy. Trying to figure out where it was coming from. Looking at task manager, I found that it was also eating up much more RAM than usual, leaving me to believe it's some kind of malware/virus. I ran a malware scan, and got the results listed below. However, I don't want to delete it yet in case it's something important, and I want to make sure that the root of the problem has been eliminated. Thank you for the help!

Malwarebytes Anti-Malware

www.malwarebytes.org

Scan Date: 12/3/2015

Scan Time: 5:20 PM

Logfile:

Administrator: Yes

Version: 2.2.0.1024

Malware Database: v2015.12.03.06

Rootkit Database: v2015.11.26.01

License: Trial

Malware Protection: Enabled

Malicious Website Protection: Enabled

Self-protection: Disabled

OS: Windows 10

CPU: x64

File System: NTFS

User: Ja' Crispy

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 479518

Time Elapsed: 29 min, 30 sec

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Disabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

Processes: 0

(No malicious items detected)

Modules: 0

(No malicious items detected)

Registry Keys: 21

PUP.Optional.CrossRider, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{0BD8890E-7737-46C0-AE42-28C722EDE9C3}, , [a111851b7417d0664532790a38cbcd33],

PUP.Optional.CrossRider, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{AB56A2D8-F370-4A1A-96BD-D5F553420E10}, , [9f13930da3e803335c1afc87a06311ef],

PUP.Optional.CrossRider, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{C543EF12-CC7E-4631-AA04-FA62C2A8E2D9}, , [961c574954378fa7fe7792f19c6758a8],

PUP.Optional.WinYahoo, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{0633EE93-D776-472F-A0FF-E1416B8B2E3A}, , [e6cca3fd84075fd79859a21ebb48ad53],

PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\LAYERS\VC32LDR, , [535f50501279fc3a5c2e753ad132ec14],

PUP.Optional.SearchProtect.AppFlsh, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\INSTALLEDSDB\{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}, , [3a789a0692f957dfba38648ef1127c84],

PUP.Optional.SearchProtect.AppFlsh, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\INSTALLEDSDB\{cf2797aa-b7ec-e311-8ed9-005056c00008}, , [4171e1bfe0ab6bcbbd366290c93ab050],

PUP.Optional.SearchProtect.AppFlsh, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\avaxvavya, , [0da5673999f2d26430c543afcc3734cc],

PUP.Optional.IntelliTerm, HKLM\SOFTWARE\WOW6432NODE\IntelliTerm_1.10.0.9, , [3e743070cdbed363a66397fa927138c8],

PUP.Optional.CrossRider, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{0BD8890E-7737-46C0-AE42-28C722EDE9C3}, , [288a0997bdce082e0176e79cb44fee12],

PUP.Optional.CrossRider, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{AB56A2D8-F370-4A1A-96BD-D5F553420E10}, , [fcb62c74ff8c999d7006a2e1c34044bc],

PUP.Optional.CrossRider, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{C543EF12-CC7E-4631-AA04-FA62C2A8E2D9}, , [e3cf623e8308ef47ee87d4afbe456a96],

PUP.Optional.WinYahoo, HKU\S-1-5-18\SOFTWARE\wincy, , [bff3dac6fe8dae886540efb1f80a6b95],

PUP.Optional.InstallCore, HKU\S-1-5-21-2681076445-3350434518-4130331550-1000\SOFTWARE\InstallCore, , [367cfda3e4a71b1b13cd6e225ca7fd03],

PUP.Optional.CrossRider, HKU\S-1-5-21-2681076445-3350434518-4130331550-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{0BD8890E-7737-46C0-AE42-28C722EDE9C3}, , [5e543b653d4e22144d09255e5ca7e51b],

PUP.Optional.CrossRider, HKU\S-1-5-21-2681076445-3350434518-4130331550-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{AB56A2D8-F370-4A1A-96BD-D5F553420E10}, , [c4ee68381d6e86b057fe93f030d3f10f],

PUP.Optional.CrossRider, HKU\S-1-5-21-2681076445-3350434518-4130331550-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{C543EF12-CC7E-4631-AA04-FA62C2A8E2D9}, , [a50deeb2513a64d23024176ccf349f61],

PUP.Optional.OutBrowse, HKU\S-1-5-21-2681076445-3350434518-4130331550-1000\SOFTWARE\OB, , [a70babf5ef9c57df7198d6c7bb48a060],

PUP.Optional.CrossRider, HKU\S-1-5-21-2681076445-3350434518-4130331550-501\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{0BD8890E-7737-46C0-AE42-28C722EDE9C3}, , [7f33514f5e2ddc5a0353dfa4f013b24e],

PUP.Optional.CrossRider, HKU\S-1-5-21-2681076445-3350434518-4130331550-501\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{AB56A2D8-F370-4A1A-96BD-D5F553420E10}, , [f2c08a164645fc3a86cf4043a26119e7],

PUP.Optional.CrossRider, HKU\S-1-5-21-2681076445-3350434518-4130331550-501\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{C543EF12-CC7E-4631-AA04-FA62C2A8E2D9}, , [b4fe019fbecd181e2a2a780b10f3b24e],

Registry Values: 27

PUP.Optional.CrossRider, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{0bd8890e-7737-46c0-ae42-28c722ede9c3}|AppName, jollywallet-codedownloader.exe, , [a111851b7417d0664532790a38cbcd33]

PUP.Optional.CrossRider, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{ab56a2d8-f370-4a1a-96bd-d5f553420e10}|AppName, jollywallet-buttonutil.exe, , [9f13930da3e803335c1afc87a06311ef]

PUP.Optional.CrossRider, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{c543ef12-cc7e-4631-aa04-fa62c2a8e2d9}|AppName, jollywallet-bg.exe, , [961c574954378fa7fe7792f19c6758a8]

PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\chrome.exe|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130676544436056125, , [2b87821e88037fb7424705aa5fa4af51]

PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\explorer.xxx|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130676544436056125, , [0ea4ffa1a3e8ad896a1f2f80689bd42c]

PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\firefox.exe|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130676544436056125, , [8b27b4ec1c6ffe3811785857c83b14ec]

PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\iexplore.exe|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130676544436056125, , [bef4a5fb5437a78fff8afbb4798a14ec]

PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\SettingsManagerSetup.exe|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130676544436056125, , [d8da8e128506fc3a22672a85e61d827e]

PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\SetupDataMngr_iLivid.exe|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130676544436056125, , [c8ea821e3f4c10268108f0bfdc27ef11]

PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\SetupDataMngr_iMesh.exe|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130676544436056125, , [01b1e5bbc1caef4761287c338c77fb05]

PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\software_removal_tool.exe|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130676544436056125, , [961c7828f2994ee86b1e9619cf348f71]

PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\software_reporter_tool.exe|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130676544436056125, , [634f0a96711a46f0d2b75c539e65aa56]

PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\LAYERS\VC32Ldr|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130676544436056125, , [535f50501279fc3a5c2e753ad132ec14]

PUP.Optional.CrossRider, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{0bd8890e-7737-46c0-ae42-28c722ede9c3}|AppName, jollywallet-codedownloader.exe, , [288a0997bdce082e0176e79cb44fee12]

PUP.Optional.CrossRider, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{ab56a2d8-f370-4a1a-96bd-d5f553420e10}|AppName, jollywallet-buttonutil.exe, , [fcb62c74ff8c999d7006a2e1c34044bc]

PUP.Optional.CrossRider, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{c543ef12-cc7e-4631-aa04-fa62c2a8e2d9}|AppName, jollywallet-bg.exe, , [e3cf623e8308ef47ee87d4afbe456a96]

PUP.Optional.CrossRider, HKU\S-1-5-21-2681076445-3350434518-4130331550-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{0bd8890e-7737-46c0-ae42-28c722ede9c3}|AppName, jollywallet-codedownloader.exe, , [5e543b653d4e22144d09255e5ca7e51b]

PUP.Optional.CrossRider, HKU\S-1-5-21-2681076445-3350434518-4130331550-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{ab56a2d8-f370-4a1a-96bd-d5f553420e10}|AppName, jollywallet-buttonutil.exe, , [c4ee68381d6e86b057fe93f030d3f10f]

PUP.Optional.CrossRider, HKU\S-1-5-21-2681076445-3350434518-4130331550-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{c543ef12-cc7e-4631-aa04-fa62c2a8e2d9}|AppName, jollywallet-bg.exe, , [a50deeb2513a64d23024176ccf349f61]

PUP.Optional.OutBrowse, HKU\S-1-5-21-2681076445-3350434518-4130331550-1000\SOFTWARE\OB|monitype2, 2/3/15 16:2:27, , [a70babf5ef9c57df7198d6c7bb48a060]

PUP.Optional.OutBrowse, HKU\S-1-5-21-2681076445-3350434518-4130331550-1000\SOFTWARE\OB|monitype3, 2/3/15 16:2:27, , [862c564a3754280e4abf9409b84b0df3]

PUP.Optional.OutBrowse, HKU\S-1-5-21-2681076445-3350434518-4130331550-1000\SOFTWARE\OB|monitype15, 2/3/15 16:2:27, , [ebc7534d0b80191dac5d9d009172e61a]

PUP.Optional.CrossRider, HKU\S-1-5-21-2681076445-3350434518-4130331550-501\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{0bd8890e-7737-46c0-ae42-28c722ede9c3}|AppName, jollywallet-codedownloader.exe, , [7f33514f5e2ddc5a0353dfa4f013b24e]

PUP.Optional.CrossRider, HKU\S-1-5-21-2681076445-3350434518-4130331550-501\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{ab56a2d8-f370-4a1a-96bd-d5f553420e10}|AppName, jollywallet-buttonutil.exe, , [f2c08a164645fc3a86cf4043a26119e7]

PUP.Optional.CrossRider, HKU\S-1-5-21-2681076445-3350434518-4130331550-501\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{c543ef12-cc7e-4631-aa04-fa62c2a8e2d9}|AppName, jollywallet-bg.exe, , [b4fe019fbecd181e2a2a780b10f3b24e]

Registry Data: 1

Folders: 2

PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub, , [cbe7eeb2e0ab83b37a37f27936ccab55],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\User\AppData\Local\avaxvavya, , [e8ca7a26206b9f976440a2f8af53b54b],

Files: 10

Downloader__3687_i1756703082_il726402.ace, , [684a5848058663d3d9d0f8856c9518e8],

PUP.Optional.SearchProtect.AppFlsh, C:\Windows\System32\Tasks\avaxvavya, , [e3cf8020e3a8c373b22bba3805fe946c],

PUP.Optional.SearchProtect.AppFlsh, C:\Windows\AppPatch\Custom\Custom64\{cf2797aa-b7ec-e311-8ed9-005056c00008}.sdb, , [2c86d7c9d6b56fc79e45d2208e75fc04],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\User\AppData\Local\avaxvavya\bahvxfk, , [e8ca7a26206b9f976440a2f8af53b54b],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\User\AppData\Local\avaxvavya\mkfvxfk, , [e8ca7a26206b9f976440a2f8af53b54b],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\User\AppData\Local\avaxvavya\pvpqbjobmlpfqlovvawq, , [e8ca7a26206b9f976440a2f8af53b54b],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\User\AppData\Local\avaxvavya\qokvxfk, , [e8ca7a26206b9f976440a2f8af53b54b],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\User\AppData\Local\avaxvavya\rfobmlpfqlovvawq, , [e8ca7a26206b9f976440a2f8af53b54b],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\User\AppData\Local\avaxvavya\rpboobmlpfqlovvawq, , [e8ca7a26206b9f976440a2f8af53b54b],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\User\AppData\Local\avaxvavya\stb.dat, , [e8ca7a26206b9f976440a2f8af53b54b],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\User\AppData\Local\avaxvavya\ycfvxfk, , [e8ca7a26206b9f976440a2f8af53b54b],

Physical Sectors: 0

(No malicious items detected)

(end)

TwinHeadedEagle · December 4, 2015

Hello,

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

Before we start please read and note the following:

We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
Note that we may live in totally different time zones, what may cause some delays between answers.
Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

Rules and policies

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware

Please re-run 51a46ae42d560-malwarebytes_anti_malware. Malwarebytes' Anti-Malware.

First of all, select update.
Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware
Click the Scan tab, choose Threat Scan is checked and click Start Scan.
If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
Upon completion of the scan (or after the reboot), click the History tab.
Click Application Logs and double-click the newest Scan Log.
At the bottom click Export and choose Text file.

Save the file to your desktop and upload your next reply.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

connorwgardner · December 5, 2015

Hello! Thank you so much for the help! Here are the attached files:

Addition.txt

FRST.txt

mbam.txt

TwinHeadedEagle · December 5, 2015

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

Right-click on icon and select Run as Administrator to start the tool.
Accept the Terms of use.
Wait until the database is updated.
Click Scan.
When finished, please click Cleaning.
Your PC should reboot now.
After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

connorwgardner · December 5, 2015

Here you go!

AdwCleanerC3.txt

TwinHeadedEagle · December 5, 2015

How is your PC behaving now?

connorwgardner · December 5, 2015

Not much different unfortunately. I don't know what's going on with the stuttering, because some have minor stuttering and some have absolute lag to them, and it doesn't matter how demanding the game is, it can really fluctuate. Maybe it's a driver issue or something, but I guess I'll have to figure it out on my own. Thanks for the help anyway!

AdvancedSetup · December 14, 2015

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Unknown Malware/Virus Problem

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