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Setup Runtime error. Can't install malwarebytes

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Setup failed with "Internal Error: Expression error 'Runtime Error (at 112:109): Could not call proc."​


I actually can't install any third-party programs really and none of my browsers (Chrome/Firefox) can access internet except for Microsoft Edge. Also programs that use the internet (Spotify, Skype, etc.) don't even start up anymore.


I've attached my logs from FRST.



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Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.




Check if connection is restored, if so continue...


Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may or may not see this message box.

            'Could not load DDA driver'
  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.

To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…

If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....



Post those logs...


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That fixed it! Thank you so much!!
Everything works fine now. Do you mind explaining what the problem was/how I may have caused it?


I've attached the fixlog.



Log from the scan:

Malwarebytes Anti-Malware
Scan Date: 12/2/2015
Scan Time: 3:20 AM
Administrator: Yes
Malware Database: v2015.12.02.02
Rootkit Database: v2015.11.26.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 10
CPU: x64
File System: NTFS
User: Gordon Lai
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 417102
Time Elapsed: 14 min, 26 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 2
PUP.Optional.Spigot, HKU\S-1-5-21-2749188115-3067782299-2351388499-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Settings Manager, "C:\Users\Gordon Lai\AppData\Roaming\Settings Manager\SettingsManager.EXE" /autostart /restart, Quarantined, [72d8b9e72e5d88aee7b1ddb4768e6e92]
PUP.Optional.FreeMakeConverter, HKLM\SOFTWARE\WOW6432NODE\MOZILLA\FIREFOX\EXTENSIONS|fmconverter@gmail.com, C:\Program Files (x86)\Freemake\Freemake Video Converter\BrowserPlugin\Firefox\, Quarantined, [91b97f212b6064d2b07acdbbd231ac54]
Registry Data: 0
(No malicious items detected)
Folders: 3
PUP.Optional.OpenCandy, C:\Users\Gordon Lai\AppData\Roaming\OpenCandy, Quarantined, [df6b0c9493f842f49aaf2f330cf638c8],
PUP.Optional.OpenCandy, C:\Users\Gordon Lai\AppData\Roaming\OpenCandy\2071DE931B664B2AB7BA132642E97841, Quarantined, [df6b0c9493f842f49aaf2f330cf638c8],
PUP.Optional.OpenCandy, C:\Users\Gordon Lai\AppData\Roaming\OpenCandy\C04B7C378243444FAB2CB84DAED94660, Quarantined, [df6b0c9493f842f49aaf2f330cf638c8],
Files: 4
PUP.Optional.Spigot, C:\Users\Gordon Lai\AppData\Roaming\Settings Manager\SettingsManager.exe, Quarantined, [72d8b9e72e5d88aee7b1ddb4768e6e92],
PUP.Optional.OpenCandy, C:\Users\Gordon Lai\AppData\Roaming\OpenCandy\2071DE931B664B2AB7BA132642E97841\SendoriSetupx11915.exe, Quarantined, [df6b0c9493f842f49aaf2f330cf638c8],
PUP.Optional.OpenCandy, C:\Users\Gordon Lai\AppData\Roaming\OpenCandy\C04B7C378243444FAB2CB84DAED94660\AVG Safeguard.exe, Quarantined, [df6b0c9493f842f49aaf2f330cf638c8],
PUP.Optional.OpenCandy, C:\Users\Gordon Lai\AppData\Roaming\OpenCandy\C04B7C378243444FAB2CB84DAED94660\AVG_Toolbar_CB_ALL_p3v5.exe, Quarantined, [df6b0c9493f842f49aaf2f330cf638c8],
Physical Sectors: 0
(No malicious items detected)





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Yes Winsock Catalog was damaged, think of Winsock as Bycyle chain. When all links are inplace (even malicious links) the chain will continue, if any links are removed the chain is broken. That can happen if links are removed either manually or with security tools.

When winsock entries (links) are removed the catalog (chain) has to be reset (links re-connected) Does that help?


We still need to run couple more scans to be sure there are no remnants of malicious entries remaining...


Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.




Download Dr Web Cureit from here http://www.freedrweb.com/cureit save to your desktop. (Scroll to bottom of page)

  • The file will be randomly named
  • Reboot to safe mode <<<<<------------ http://support.eset.com/kb2268/
  • Run Dr Web
  • Tick the I agree box and select continue
  • Click select objects for scanning


  • Tick all boxes as shown
  • Click the wrench and select automatically apply actions to threats


  • Press start scan
  • The scan will now commence


  • Once the scan has finished click open report <<<--- Do not miss this step


  • A notepad will open
  • Select File > Save as..
  • Save it to your desktop

This log will be excessive,  Please attach it to your next reply…

Let me see those logs, also give an update on any remaining issues or concerns.


Thank you,



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Thanks for the update, if no remaining issues or concerns run the following to clean up....


Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

  • Remove disinfection tools
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings

Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…



Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin...  busy.gif

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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