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Removal instructions for SafeSoft Protector

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What is SafeSoft Protector?

The Malwarebytes research team has determined that SafeSoft Protector is adware. These adware applications display advertisements not originating from the sites you are browsing.

How do I know if my computer is affected by SafeSoft Protector?

You may see this warning during install:


and this proxy in IE under Internet options > Connections > LAN settings > proxy server > Advanced :


and these Scheduled Tasks:


How did SafeSoft Protector get on my computer?

Adware applications use different methods for distributing themselves. This particular one was offered as an adult movie.

How do I remove SafeSoft Protector?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted program.
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Enable free trial of Malwarebytes Anti-Malware Premium
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete , make sure that everything is set to "Quarantine", and click Apply Actions.
  • Reboot your computer if prompted.
Is there anything else I need to do to get rid of SafeSoft Protector?
  • No, Malwarebytes' Anti-Malware removes SafeSoft Protector completely.
  • This PUP creates some scheduled tasks. You can read here how to check for and, if necessary, remove Scheduled Tasks.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this adware application.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the SafeSoft Protector adware. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.



Technical details for experts

You will see these signs in a HijackThis log:
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer =
O23 - Service: Privoxy (PrivoxyService) (PrivoxyService) - The Privoxy team - www.privoxy.org - C:\Program Files (x86)\Safesoft Protector\privoxy.exe
You may see these signs in FRST logs:
 (The Privoxy team - www.privoxy.org) C:\Program Files (x86)\Safesoft Protector\privoxy.exe
 ProxyEnable: [S-1-5-21-3904814319-2759352178-2031478720-1001] => Proxy is enabled.
 ProxyServer: [S-1-5-21-3904814319-2759352178-2031478720-1001] =>
 FF Extension: Firefox Helper - C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\Extensions\firefox@helper [2015-12-01] [not signed]
 FF NetworkProxy: "user_pref("network.proxy.type", 5)
 R2 PrivoxyService; C:\Program Files (x86)\Safesoft Protector\privoxy.exe [371200 2015-12-01] (The Privoxy team - www.privoxy.org) [File not signed] <==== ATTENTION
 C:\Windows\System32\Tasks\Safesoft Protector Cleaner
 C:\Program Files (x86)\Safesoft Protector
 C:\Windows\System32\Tasks\Win Software
 C:\Users\{username}\AppData\Roaming\Win Software
 ( ) C:\Users\{username}\Desktop\X Art Jenna Catie Girls Love Pink and Diamonds FullHD 1080.exe

Task: {6F196516-F249-4BE2-939E-06D82C3AEECC} - System32\Tasks\Win Software => C:\Users\{username}\AppData\Roaming\Win Software\Win Software.exe [2015-12-01] () <==== ATTENTION
Task: {96674A74-548E-4C46-A975-BD294C2E1711} - System32\Tasks\Safesoft Protector Cleaner => C:\Program Files (x86)\Safesoft Protector\sswworker.exe [2015-12-01] (West CH Soft) <==== ATTENTION
() C:\Program Files (x86)\Safesoft Protector\mgwz.dll
Alterations made by the installer:
File system details [View: All details] (Selection)
    Adds the folder C:\Program Files (x86)\Safesoft Protector
       Adds the file amchromium.exe"="12/1/2015 2:12 PM, 167424 bytes, A
       Adds the file amchromium64.exe"="12/1/2015 2:12 PM, 222208 bytes, A
       Adds the file checkproxy.exe"="12/1/2015 2:12 PM, 162304 bytes, A
       Adds the file config.txt"="12/1/2015 2:12 PM, 411 bytes, A
       Adds the file default.action"="12/1/2015 2:12 PM, 21 bytes, A
       Adds the file default.filter"="12/1/2015 2:12 PM, 166 bytes, A
       Adds the file mgwz.dll"="12/1/2015 2:12 PM, 86528 bytes, A
       Adds the file privoxy.exe"="12/1/2015 2:12 PM, 371200 bytes, A
       Adds the file privoxy.log"="12/1/2015 2:12 PM,  bytes, A
       Adds the file ssweb.dll"="12/1/2015 2:12 PM, 176640 bytes, A
       Adds the file ssweb64.dll"="12/1/2015 2:12 PM, 229376 bytes, A
       Adds the file sswworker.exe"="12/1/2015 2:12 PM, 541696 bytes, A
    In the existing folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome
       Alters the file Google Chrome.lnk
        11/28/2015 1:22 PM, 2198 bytes, A ==> 12/1/2015 2:12 PM, 2260 bytes, A
    In the existing folder C:\Windows\System32\Tasks
       Adds the file Safesoft Protector Cleaner"="12/1/2015 2:12 PM, 3292 bytes, A
       Adds the file Win Software"="12/1/2015 2:12 PM, 3304 bytes, A

Registry details [View: All details] (Selection)
       "Channel"="REG_SZ", "split24banner4"
       "(Default)"="REG_SZ", "1127.0.0.1:8118"
       "DisplayName"="REG_SZ", "Privoxy (PrivoxyService)"
       "ErrorControl"="REG_DWORD", 1
       "ImagePath"="REG_EXPAND_SZ, ""C:\Program Files (x86)\Safesoft Protector\privoxy.exe" --service"
       "ObjectName"="REG_SZ", "LocalSystem"
       "Start"="REG_DWORD", 2
       "Type"="REG_DWORD", 272
       "WOW64"="REG_DWORD", 1
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
       "ProxyEnable"=REG_DWORD, 1
       "ProxyServer"="REG_SZ", ""
       ""="REG_MULTI_SZ, "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome\Google Chrome.lnk C:\Program Files (x86)\Safesoft Protector\amchromium.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe "
Malwarebytes Anti-Malware log:
Malwarebytes Anti-Malware

Scan Date: 12/1/2015
Scan Time: 2:27 PM
Logfile: mbamTechsnab.txt
Administrator: Yes

Malware Database: v2015.12.01.03
Rootkit Database: v2015.11.26.01
License: Premium
Malware Protection: Disabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: {username}

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 330617
Time Elapsed: 37 min, 12 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 1
PUP.Optional.PrxySvrRST, C:\Program Files (x86)\Safesoft Protector\privoxy.exe, 4816, Delete-on-Reboot, [faed158a23689a9c2eef2d3ca85a4ab6]

Modules: 1
PUP.Optional.PrxySvrRST, C:\Program Files (x86)\Safesoft Protector\mgwz.dll, Delete-on-Reboot, [faed158a23689a9c2eef2d3ca85a4ab6], 

Registry Keys: 1
PUP.Optional.PrxySvrRST, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\PrivoxyService, Quarantined, [faed158a23689a9c2eef2d3ca85a4ab6], 

Registry Values: 1
PUM.Optional.ProxyHijacker, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|ProxyServer,, Quarantined, [a1467d22a3e826108f4ad3036b98fc04]

Registry Data: 
(No malicious items detected)

Folders: 3
PUP.Optional.PrxySvrRST, C:\Program Files (x86)\Safesoft Protector, Delete-on-Reboot, [faed158a23689a9c2eef2d3ca85a4ab6], 
PUP.Optional.Helper, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\firefox@helper, Quarantined, [5097d5ca0289ce6828de583c12f030d0], 
PUP.Optional.Helper, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\firefox@helper\content, Quarantined, [5097d5ca0289ce6828de583c12f030d0], 

Files: 21
Backdoor.Agent.WD, C:\Users\{username}\AppData\Local\Temp\9278.tmp.exe, Quarantined, [25c2faa5a9e257dffdc7c05e8b759b65], 
PUP.Optional.CrossRider, C:\Users\{username}\AppData\Local\Temp\nsoD44C.tmp\bvjsyu.dll, Quarantined, [ab3cc9d6e2a970c62b822d8531d0a35d], 
PUP.Optional.CrossRider, C:\Users\{username}\AppData\Local\Temp\nssAC80.tmp\bvjsyu.dll, Quarantined, [bf28633cfa916dc9decf417101009a66], 
PUP.Optional.PrxySvrRST, C:\Program Files (x86)\Safesoft Protector\amchromium.exe, Quarantined, [faed158a23689a9c2eef2d3ca85a4ab6], 
PUP.Optional.PrxySvrRST, C:\Program Files (x86)\Safesoft Protector\amchromium64.exe, Quarantined, [faed158a23689a9c2eef2d3ca85a4ab6], 
PUP.Optional.PrxySvrRST, C:\Program Files (x86)\Safesoft Protector\checkproxy.exe, Quarantined, [faed158a23689a9c2eef2d3ca85a4ab6], 
PUP.Optional.PrxySvrRST, C:\Program Files (x86)\Safesoft Protector\config.txt, Quarantined, [faed158a23689a9c2eef2d3ca85a4ab6], 
PUP.Optional.PrxySvrRST, C:\Program Files (x86)\Safesoft Protector\default.action, Quarantined, [faed158a23689a9c2eef2d3ca85a4ab6], 
PUP.Optional.PrxySvrRST, C:\Program Files (x86)\Safesoft Protector\default.filter, Quarantined, [faed158a23689a9c2eef2d3ca85a4ab6], 
PUP.Optional.PrxySvrRST, C:\Program Files (x86)\Safesoft Protector\mgwz.dll, Delete-on-Reboot, [faed158a23689a9c2eef2d3ca85a4ab6], 
PUP.Optional.PrxySvrRST, C:\Program Files (x86)\Safesoft Protector\privoxy.exe, Delete-on-Reboot, [faed158a23689a9c2eef2d3ca85a4ab6], 
PUP.Optional.PrxySvrRST, C:\Program Files (x86)\Safesoft Protector\privoxy.log, Delete-on-Reboot, [faed158a23689a9c2eef2d3ca85a4ab6], 
PUP.Optional.PrxySvrRST, C:\Program Files (x86)\Safesoft Protector\ssweb.dll, Quarantined, [faed158a23689a9c2eef2d3ca85a4ab6], 
PUP.Optional.PrxySvrRST, C:\Program Files (x86)\Safesoft Protector\ssweb64.dll, Quarantined, [faed158a23689a9c2eef2d3ca85a4ab6], 
PUP.Optional.PrxySvrRST, C:\Program Files (x86)\Safesoft Protector\sswworker.exe, Quarantined, [faed158a23689a9c2eef2d3ca85a4ab6], 
PUP.Optional.Helper, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\firefox@helper\chrome.manifest, Quarantined, [5097d5ca0289ce6828de583c12f030d0], 
PUP.Optional.Helper, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\firefox@helper\install.rdf, Quarantined, [5097d5ca0289ce6828de583c12f030d0], 
PUP.Optional.Helper, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\firefox@helper\content\load.js, Quarantined, [5097d5ca0289ce6828de583c12f030d0], 
PUP.Optional.Helper, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\firefox@helper\content\overlay.xul, Quarantined, [5097d5ca0289ce6828de583c12f030d0], 
PUP.Optional.Helper, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\firefox@helper\content\style.css, Quarantined, [5097d5ca0289ce6828de583c12f030d0], 
PUP.Optional.IStartPageing.ChrPRST, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\prefs.js, Good: (), Bad: (istartpageing), Replaced,[2dbab9e61972af87fac43e5de91b43bd]

Physical Sectors: 
(No malicious items detected)

As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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