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Malware on Chrome and Steam Won't Go Away


mZhAkE
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So I've had this problem for a long time, and for a while I've been able to fix it but now I'm out of options. When I say, "I've been able to fix it" I mean that I made it go away and for maybe about a few months or so I haven't had problems, then it just randomly popped back up. I have a feeling it comes back whenever I restart the PC (I don't normally shut down my PC, but when family uses it they do :/). Anyways I've watched videos, read forum posts and have done a bunch of stuff that has not worked.

 

A summary of things I've done:
1. Uninstalled DNS Unlocker
2. Removed adware extensions on Chrome

3. Cleared browsing data on Chrome (checked off all boxes except password)

4. Uninstalled and Reinstalled Chrome (multiple times)
5. Checked Task Manager for foreign processes

6. Ran Malwarebytes Threat Scan (it didn't find any issues)

7. Ran Mcafee Antivirus Plus Full Scan (didn't find any issues)

 

Other things to note:
1. The malware has infected both Chrome and Steam

2. It only affects those two programs (Internet Explorer works just fine, unfortunately)

 

I am desperate and am willing to try anything. Please help!

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Hello and welcome to Malwarebytes,

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If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Next,

 

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may or may not see this message box.

            'Could not load DDA driver'
  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.



To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


 

Next,

 

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
    (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make logs named (Addition.txt) Please attach those logs to your reply.


 

Post those logs to your reply....

 

Thank you,

 

Kevin.

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