[SOLVED] Chrome browser doesn't start when MBAE is active

[Marcus_Aseth]

As the title says,if I try to open Chrome with MBAE active, I get an "0xc0000018" error.

Nothing has changed since yesterday,meaning the last time I turned off the computer everything was still working properly,and I didn't installed anything new (unless Chrome did some update without me noticing it).

[pbust]

Welcome to the forum Marcus.

 

Can you please try a fresh reinstall to see if the problem persists? Instructions here:

https://forums.malwarebytes.org/index.php?/topic/171634-anti-exploit-not-started-under-windows-10/

[Marcus_Aseth]

Actually I didn't needed it,today I started the computer,activated the protection again and the opened Chrome,and today it works... I can't explain why it is behaving this way... :\

[dlfiol]

I have had the same problem on and off for over a month now.  Same error code.  Removing and reinstalling MBAE did not solve the problem.  I'm running Windows 10 64 bit on a home built computer with 8GB RAM.

changelog.zip

[Marcus_Aseth]

I gave up,I "solved" by leaving MBAE turned off :\

[dlfiol]

I just found the same issue on a second computer in my house, also running windows 10 64 bit.

[Marcus_Aseth]

Can someone switch this topic to "NOT SOLVED"?  Because the problem randomly appear and disappear... :\

[pbust]

@dlfiol & @Marcus_Aseth, can you please do a fresh re-install by following the exact steps outlined here to see if it solves the problem?

https://forums.malwarebytes.org/index.php?/topic/171634-anti-exploit-not-started-under-windows-10/

[dlfiol]

I found the problem on a third computer (same OS).  I have done the reinstall on two of them and will let you know if the problem goes away after a couple more days of use.

 

By the way, the instructions you send us to say to delete the MBAE folder within the programfilesx86 folder, but the MBAE folder is already gone after you do the program uninstall - there is nothing to delete.  Notably there is some setting hidden somewhere after the uninstall, because when I do the fresh install, MBAE recalls the previous setting of being turned off and remains off until I turn it back on.  Perhaps you should be having us delete whatever settings are still hidden on the computer after unintsall.

[pbust]

Fixed the instructions, thanks!

 

We'll keep trying to repro the problem reported.

[dlfiol]

The reinstall does seem to have solved the problem;  I'll let you know if the problem re-emerges.

One hint if you are trying to reproduce the problem is that I use the 64 bit version of chrome, which is not downloaded by default.  Maybe it's only an issue with that version.