Jump to content

Can't remove PUP.Optional.MySearchDial

Recommended Posts

Hello everyone,

I've noticed that my browsers don't work properly. 

My Antivirus (ESET NOD32) doesn't find anything. So I've tried download Malwarebytes and I can't access to website (as to this forum).

I've reboot and start in safe mode; I've noticed that in safe mode browsers work properly: so I've downloaded malwarebytes and adware clean and both have found MySearchDial (see attached files). 

I delete it but I still have the same problem (I can't access hotmail, gmail, facebook don't work properly, etc.). If I scan again with malwarebytes, it doesn't find anything.


What can i do?



Thank you for your replies.




Link to post
Share on other sites

Hello and :welcome: :

We are not permitted to review scan logs or work on possible malware-related issues here in this section of the forum.
Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue - the helper will guide you through scanning and cleanup.


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.