Cannot install Malwarebytes - runtime error (at 97:137) could not call proc

[martinezlc99]

My brother-in-law's computer has random DNSAPI.dll errors and is, in general, unusable due to popup advertisements, etc.  I've tried installing Malwarebytes, but keep getting this error:

 

Runtime Error (at 97:137) - Could not call proc

 

I've looked around here, and it appears this can be resolved with FRST.  I can't figure out how to create the fixlist.txt from the FRST.txt.  

Results of FRST.txt are attached....any help or pointers on how to use FRSTwould be greatly appreciated.

 

Thank you.

Shortcut.txt

Addition.txt

FRST.txt

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

---

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Cleaning.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

[martinezlc99]

Thank you TwinHeadedEagle - I was hoping you would be around!

 

Here is the result of the log:

# AdwCleaner v5.022 - Logfile created 24/11/2015 at 13:35:56# Updated 22/11/2015 by Xplode# Database : 2015-11-22.2 [Local]# Operating system : Windows 10 Home  (x64)# Username : Taylor Mueller - TAYLORMUELLER# Running from : C:\Users\Taylor Mueller\Downloads\AdwCleaner.exe# Option : Cleaning# Support : http://toolslib.net/forum***** [ Services ] *****[-] Service Deleted : bsdriver***** [ Folders ] ********** [ Files ] *****[-] File Deleted : C:\WINDOWS\SysNative\drivers\bsdriver.sys[-] File Deleted : C:\WINDOWS\SysNative\drivers\cherimoya.sys***** [ DLLs ] *****[!] File Not Disinfected : C:\WINDOWS\SysNative\dnsapi.dll[!] File Not Disinfected : C:\WINDOWS\SysWOW64\dnsapi.dll***** [ Shortcuts ] ********** [ Scheduled tasks ] ********** [ Registry ] *****[-] Key Deleted : HKCU\Software\CrossBrowser***** [ Web browsers ] ******************************:: "Tracing" keys removed:: Winsock settings cleared########## EOF - C:\AdwCleaner\AdwCleaner[C5].txt - [999 bytes] ##########

[TwinHeadedEagle]

Adwcleaner didn't do much, I hoped for more
 
 
FRST search
 
Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:

• Copy dnsapi.dll into the Search: field in FRST then click the Search Files button.
• FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
• Please attach it to your reply.

[martinezlc99]

Here is the content of search.txt:

# AdwCleaner v5.022 - Logfile created 24/11/2015 at 13:35:56# Updated 22/11/2015 by Xplode# Database : 2015-11-22.2 [Local]# Operating system : Windows 10 Home  (x64)# Username : Taylor Mueller - TAYLORMUELLER# Running from : C:\Users\Taylor Mueller\Downloads\AdwCleaner.exe# Option : Cleaning# Support : http://toolslib.net/forum***** [ Services ] *****[-] Service Deleted : bsdriver***** [ Folders ] ********** [ Files ] *****[-] File Deleted : C:\WINDOWS\SysNative\drivers\bsdriver.sys[-] File Deleted : C:\WINDOWS\SysNative\drivers\cherimoya.sys***** [ DLLs ] *****[!] File Not Disinfected : C:\WINDOWS\SysNative\dnsapi.dll[!] File Not Disinfected : C:\WINDOWS\SysWOW64\dnsapi.dll***** [ Shortcuts ] ********** [ Scheduled tasks ] ********** [ Registry ] *****[-] Key Deleted : HKCU\Software\CrossBrowser***** [ Web browsers ] ******************************:: "Tracing" keys removed:: Winsock settings cleared########## EOF - C:\AdwCleaner\AdwCleaner[C5].txt - [999 bytes] ##########

I have to run out for a few minutes, and will check this post when I return. 

 

Thank you very much for your time TwinHeadedEagle!

[TwinHeadedEagle]

You attached Adwcleaner report again.

[martinezlc99]

Whoops!

 

Lets try this:

Farbar Recovery Scan Tool (x64) Version:23-11-2015Ran by Taylor Mueller (2015-11-24 13:46:25)Running from C:\Users\Taylor Mueller\DownloadsBoot Mode: Normal================== Search Files: "dnsapi.dll" =============C:\Windows\SysWOW64\dnsapi.dll[2015-11-23 22:11][2015-08-15 13:28] 0680256 ____A (Microsoft Corporation) BBF6EF1263290BC5440115FAF5E63128 [File not signed]C:\Windows\System32\dnsapi.dll[2015-07-10 05:00][2015-08-15 13:28] 0680256 ____A (Microsoft Corporation) BBF6EF1263290BC5440115FAF5E63128 [File not signed]====== End of Search ======

Sorry about that.

[TwinHeadedEagle]

Okay, we need to replace some infected files.

• Create two folders on your C partition.
• One should be named 32 and the second one should be named 64.
• Now you need to download two files and to put them in those folders.
• This one you need to put into the folder named 32.
• This one you need to put into the folder named 64.

Let me know when you do this. 

[martinezlc99]

Okay, we need to replace some infected files.

• Create two folders on your C partition.
• One should be named 32 and the second one should be named 64.
• Now you need to download two files and to put them in those folders.
• This one you need to put into the folder named 32.
• This one you need to put into the folder named 64.

Let me know when you do this. 

 

This is now done. 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please upload it to your reply.

fixlist.txt

[martinezlc99]

Holy cow!  It worked - I can install Malwarebytes now!

 

Thank you very much TwinHeadedEagle.  fixlog.txt is attached.

 

Thanks again!

Fixlog.txt

[TwinHeadedEagle]

Okay, let's check your system with MalwareBytes:
 
 
Scan with Malwarebytes' Anti-Malware
 
Please re-run Malwarebytes' Anti-Malware.

• First of all, select update.
• Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
• In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware
• Click the Scan tab, choose Threat Scan is checked and click Start Scan.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the newest Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and upload your next reply.

[martinezlc99]

Hey TwinHeadedEagle - just to let you know I am doing the scan now.  I'll update you when done, but it's taking awhile.

 

I owe you a beer!

[martinezlc99]

Scan results attached - night and day difference in performance on the laptop/.

 

Thanks again man - virtual beer sent via Paypal.

 

 

MWB 24 Nov 15 1743.txt

[TwinHeadedEagle]

Since there are no more problems, we can declare this PC clean

Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.

Step 1. - Creation of system restore point and tools removal.

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.

Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.

Security tips - highly recommended reading:

• Simple and easy ways to keep your computer safe and secure on the Internet

Maintenance tips:

• Optimize Windows for better performance

Additional software that I personally use and install on all my clients devices:

• Malwarebytes' Anti-Malware (paid version highly recommended) - to scan your system from time to time in search for malware.
• Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
• McShield - to prevent infections spread by removable media.
• Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
• Adblock - to surf the web without annoying ads!
• Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:

Thank you!

Stay safe,

TwinHeadedEagle

[AdvancedSetup]

Glad we could help.

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