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Hi everyone,

 

A few days ago, I turned on my laptop and I realized that some icons had gone. When I try to see it on its folder, I can't see it there.

 

I ran malwarebytes analysis, but didn't find any malicious object.

 

Please, could you tell me how to repair this issue?

 

I have this problem in a laptop with WIN 8.1 OS.

 

Thanks a lot.

 

Regards,

 

 

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Hello and welcome: :)
 
There are some special tools and utilities that might help with that particular issue.
 
But we need a bit more system information in order to better assist you.
 
Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
 
On the other hand, if you think you might be infected, then I suggest that you might want to please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue.

Thanks,

 

P.S. The forum moderator team may move this thread to a more suitable location, such as the PC Help sub-forum. No worries, though. ;)

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