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Windows 8.1 hang: The application is not responding.

jacks1559

By jacks1559
in Resolved Malware Removal Logs

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jacks1559

jacks1559

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My Windows 8.1 (64-bit) system hangs at times. It is unpredictable to a certain extent but some particular applications cause it to hang every time. Because of this I am guessing this is a some type of malware and not a Windows or hardware issue. When the system hangs and I continue to click around I eventually receive the following message in a box: "Microsoft Windows (in the title bar)   The application is not responding. The program may respond again if you wait. Do you want to end this process?" Of course, if I wait nothing ever happens. I do not have any idea how the virus infected my system. I ran FRST but it hangs every time when it starts to scan the restore points. I have scanned the system with MalwareBytes many times but nothing has been found. I have purchased a premium license of MalwareBytes.

FRST.txt

Addition.txt

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TwinHeadedEagle

TwinHeadedEagle

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Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • I volunteer to help you, so please, do not ask for help for your company/business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  warning.gif Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

FRST.gif Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please upload them into your next reply.
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jacks1559

jacks1559

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Hello TwinHeadedEagle,

First, I sincerely appreciate your help. Also, I have read the instructions you have provided carefully. I have a good technical understanding of computers so I can and will follow your directions.

 

I have re-run FRST, starting it by "Run as Administrator". Again, it hangs the entire computer when it begins to scan the restore points. There is nothing I can do about that. I have attached the new output files.

FRST.txt

Addition.txt

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TwinHeadedEagle

TwinHeadedEagle

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Did you set these permissions?

 

 

HKLM Group Policy restriction on software: %CommonProgramFiles%\Microsoft Shared\Web Server Extensions\60\ISAPI\OWSSVR.DLL <====== ATTENTION
HKLM Group Policy restriction on software: %CommonProgramFiles%\Microsoft Shared\web server extensions\14\ISAPI\OWSSVR.DLL <====== ATTENTION
HKLM Group Policy restriction on software: %CommonProgramFiles%\Microsoft Shared\web server extensions\14\BIN\Psconfig.exe <====== ATTENTION
HKLM Group Policy restriction on software: %CommonProgramFiles%\Microsoft Shared\web server extensions\12\BIN\Psconfig.exe <====== ATTENTION
HKLM Group Policy restriction on software: %CommonProgramFiles%\Microsoft Shared\web server extensions\12\BIN\Stsadm.exe <====== ATTENTION
HKLM Group Policy restriction on software: %CommonProgramFiles%\Microsoft Shared\web server extensions\14\BIN\Stsadm.exe <====== ATTENTION
HKLM Group Policy restriction on software: %CommonProgramFiles%\Microsoft Shared\web server extensions\14\BIN\Psconfigui.exe <====== ATTENTION
HKLM Group Policy restriction on software: %CommonProgramFiles%\Microsoft Shared\web server extensions\60\BIN\Stsadm.exe <====== ATTENTION
HKLM Group Policy restriction on software: %CommonProgramFiles%\Microsoft Shared\Web Server Extensions\12\ISAPI\OWSSVR.DLL <====== ATTENTION
HKLM Group Policy restriction on software: %CommonProgramFiles%\Microsoft Shared\web server extensions\12\BIN\Psconfigui.exe <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot% <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot%*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot%System32\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir% <====== ATTENTION
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TwinHeadedEagle

TwinHeadedEagle

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Okay, let's get rid of some of them:
 
 
 
FRST.gif Fix with Farbar Recovery Scan Tool
 

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

fixlist.txt

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TwinHeadedEagle

TwinHeadedEagle

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Download WhoCrashed from here:
http://www.resplendence.com/download/whocrashedSetup.exe

This program will try to verify the analysis, which is the cause of driver error.
Note: This program requires installation.


Double-click to start the installation, and click Next .

  • Check I accept the agreement and then the Next .
    The program install to that location, and under that name by the program you offer.
  • Click Next and in the next window, click Next
  • Check Create a Desktop Icon and then click Next and then Install .



    After you've installed WhoCrashed program, run it.

    Note: If you get message that it look like this:

    117539_tmb_59577092_Who%20Crashed%20-%20

    Click Download the requested file from the Microsoft site now and wait for the process to
    download additional files and installation is complete.




    >> When the program starts, click Analyze .
    When scanning is done,click OK .
  • Right-click on the area of the page with the report and select Select All, .
  • Right-click on the area of the page with the report and select copy
  • Open a new Notepad and select past to copy the contents of the logo in the notepad.

Now you can close the program.

Please attach here notepad with that logreport.

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TwinHeadedEagle

TwinHeadedEagle

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Let's make one more check:
 
 
TDSSKiller_Kaspersky.png Scan with TDSSKiller
 
Please download TDSSKiller by Kaspersky and save it to your desktop.

  • Right-click on TDSSKiller_Kaspersky.png
  • icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
  • Your machine may appear very slow and unusable after that - it's normal.
  • TDSSKiller will run automaticaly. Click on Change parameters and click OK.
  • Click the Start Scan button and wait patiently.
  • If anything will be found follow this guidelines:
    • If a suspicious object is detected, the default action will be Skip, click on Continue.
    • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
      Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
      If Cure is not available, please choose Skip instead.
    • Do not choose Delete unless instructed!
    A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.
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TwinHeadedEagle

TwinHeadedEagle

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There doesn't seem to be an infection.

 

FRST.gif Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please upload them into your next reply.
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TwinHeadedEagle

TwinHeadedEagle

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Let's try it this way then:
 
 
2eyjdoj.png Check Disk

  • Press the WindowsKey.png + R on your keyboard at the same time. Type cmd and click OK.
  • Copy/Enter the command below and press Enter:
  • chkdsk C: /r
  • You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
  • All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.

Check Disk report:

  • Press the WindowsKey.png + R on your keyboard at the same time. Type eventvwr and click OK.
  • In the left panel, expand Windows Logs and then click on Application.
  • Now, on the right side, click on Filter Current Log.
  • Under Event Sources, check only Wininit and click OK.
  • Now you'll be presented with one or multiple Wininit logs.
  • Click on an entry corresponding to the date and time of the disk check.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the contents into your next reply.
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