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I'm infected - big time

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They call me TwinHeadedEagle around here, and I'll try to help your with your issue.




Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!




  warning.gif Rules and policies


We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!


Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



Is this enterprise/business machine?

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Hi there.  Wow, thank you for helping!  The machine is a mixed use windows 7 32 bit system that is used primarily for business but ...ugh.. is also used by teenage girls for homework etc.  I've got malware bytes running on the machine, but it doesn't find anything wrong.  The Microsoft safety scanner found some items but says they are all fixed - nonetheless, malware bytes, every 2-3 seconds, says it is blocking outbound connection attempts by explorer.exe to any number of external IP addresses.

We were hacked three weeks ago and very nearly lost $100K from our business bank account - literally caught it minutes before the bank transfer was completed on the other end. 

Waiting your instructions..

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$100k, you mean 100.000$ ?
FRST.gif Fix with Farbar Recovery Scan Tool

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.


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Yes, the money was transferred to a bank in America - my wife was saying things that made me very suspicious so we used MS RDP to look at a machine at another office and realized that a transfer had been made - managed to contact the bank and withdraw the transfer before it was scooped up at the other end by the little bastards..


Your message above - are you telling me to run the Farbar app again, but as the administrator?


Just FYI, the browser no longer works on her machine so I am using mine.  I;ve mapped a network share to her USB drive to dump installers and such.  Also, for some reason, her machine says it is not running genuine windows (and it is genuine by the way)..

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Just FYI, the browser no longer works on her machine so I am using mine.  I;ve mapped a network share to her USB drive to dump installers and such.  Also, for some reason, her machine says it is not running genuine windows (and it is genuine by the way)..



Are you talking about this machine we're currently working on or about your wife's machine?


Yes, just run FRST by double clicking and follow my instructions.

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OK, back to being thick.  I can't find FRST - the executable that I downloaded is msert.exe.  I have the Fixlist on my wife's computer (usb drive), and was about to go over there, copy the file to the directory where msert.ext is located and run it as administrator.  But I'm pausing because I don't see an application or link that is FRST (only a .gif icon)

The files I initially uploaded to the forum were from my wife's machine by the way - that is the one that is infected.

So, can you expand a tiny bit on FRST, where it is and how to run it?  Late night last night :0)

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Oh my, I really shouldn't be near a computer... I just realized, FRST is the Farbar application, not the Microsoft one.  Sorry.

I'm assuming that the executable is the same as the one I downloaded initially to send you the reports.  I'll put the fixlist.txt in that directory and run it. I'm really sorry.  Very thick today.

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Thank you :)
Since there are no more problems, we can declare this PC clean thumbs_up_smiley.gif
Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.
Step 1. - Creation of system restore point and tools removal.
Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.
Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.
Security tips - highly recommended reading:

Maintenance tips:

Additional software that I personally use and install on all my clients devices:

  • Malwarebytes' Anti-Malware (paid version highly recommended) - to scan your system from time to time in search for malware.
  • Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
  • McShield - to prevent infections spread by removable media.
  • Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
  • Adblock - to surf the web without annoying ads!
  • Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: btn_donateCC_LG.gif
Thank you!

Stay safe,
TwinHeadedEagle :)

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  • 2 weeks later...
  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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