Malwarebytes not starting with Windows 10 AGAIN

[dd5087]

I had this problem when I first upgraded to Windows 10 so I went thru your procedures to do a clean uninstall and reinstall Malwarebytes.  This fixed the problem then and now my PC has upgraded to the latest Windows 10, Version 1511 (OS Build 10586.11) and now Malwarebytes does not start with Windows AGAIN! I am not going to continue doing the uninstall/reinstall procedure every time my Windows does an update.  There must be an inherent problem between the two.  What is a permanent fix so this issue does not keep coming back?

[daledoc1]

Hi:
 
Sorry to hear you're having problems again.
We're not seeing reports of this here in the forum.
So, it's not clear what might be happening with your system.

 

The forum staff will need a bit more system data in order to begin to troubleshoot.

For starters, please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt).

 

Alternatively, if you prefer, you might wish to log a ticket with the help desk HERE.

The agents there will have direct access to the dev/QA team.

So they may be able to get to the bottom of this a bit faster than we can here in the forum.

 

Thanks for your patience,

[Maurice Naggar]

Hello,

Also, in addition to advice by Daledoc1, please start the Malwarebytes Anti-Malware.

and check your settings and make adjustments  ( if needed).

In Settings >>> Advanced Settings make sure that the top 3 lines are checked as shown.

 

 

All this assumes you have Premium.

On a personal note, I can vouch that I have not had that issue on Windows 10.  I have been running on it for several months.

Currently on buld 1511   ( 15586.11)

 

I sense your frustration.  I would encourage double checking your settings.  And if there is still the same issue, by all means send the diagnostic reports.

Note: it might be an issue with other (possible) interference from other auto-started apps.  And that may even be from the antivirus or its associated firewall software.

[dd5087]

Hi:

 

Sorry to hear you're having problems again.

We're not seeing reports of this here in the forum.

So, it's not clear what might be happening with your system.

 

The forum staff will need a bit more system data in order to begin to troubleshoot.

For starters, please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt).

 

Alternatively, if you prefer, you might wish to log a ticket with the help desk HERE.

The agents there will have direct access to the dev/QA team.

So they may be able to get to the bottom of this a bit faster than we can here in the forum.

 

Thanks for your patience,

Sorry for the delay, I was out of town. My version is Malwarebytes Anti-Malware Home (Premium) 2.2.0.1024

 

I have attached the requested logs

Addition.txt

CheckResults.txt

FRST.txt

[dd5087]

Hello,

Also, in addition to advice by Daledoc1, please start the Malwarebytes Anti-Malware.

and check your settings and make adjustments  ( if needed).

In Settings >>> Advanced Settings make sure that the top 3 lines are checked as shown.

 

mbam-v2-advanced.png

 

All this assumes you have Premium.

On a personal note, I can vouch that I have not had that issue on Windows 10.  I have been running on it for several months.

Currently on buld 1511   ( 15586.11)

 

I sense your frustration.  I would encourage double checking your settings.  And if there is still the same issue, by all means send the diagnostic reports.

Note: it might be an issue with other (possible) interference from other auto-started apps.  And that may even be from the antivirus or its associated firewall software.

My settings are identical to those shown in your post.

[Maurice Naggar]

The Checkresults shows the program to be running the real-time protection services.  I also see that there is a protection log for each day since October 19th.

That tells me the real-time protection has been on every day since that day.

How are you concluding that MBAM does not start with Windows ?

 

and also, have you checked out the "hidden/grouped startup" icons ?   Look for the single white UP  ^ arrow on the taskbar.  Click on it.

Like this one

 

Do you see something like this

 

 

Do you see the blue-color MBAM icon ?

 

Notes: I see the software was  Installed On:                      2015/10/19

That the database was current as of the run date of the 26th

[dd5087]

The Checkresults shows the program to be running the real-time protection services.  I also see that there is a protection log for each day since October 19th.

That tells me the real-time protection has been on every day since that day.

How are you concluding that MBAM does not start with Windows ?

 

and also, have you checked out the "hidden/grouped startup" icons ?   Look for the single white UP  ^ arrow on the taskbar.  Click on it.

Like this one

W10-group.png

 

Do you see something like this

W10tray2.png

 

 

Do you see the blue-color MBAM icon ?

 

Notes: I see the software was  Installed On:                      2015/10/19

That the database was current as of the run date of the 26th

Every time I have to restart the PC, I look in the Taskbar to see if Malwarebytes starts back up.  It does not, so I manually open Malwarebytes to get it running. I am quite familiar with viewing the hidden taskbar items. That is where I confirm whether Malwarebytes is running.

[Maurice Naggar]

So, you are saying that you have verified that the icon is not hidden.  Ok, then.  There has to be some other factor involved in this case.

I would suggest a check list of 3 things.

a- Insure that Kaspersky Internet Security has in its settings - provisions to have Malwarebytes software set as a trusted application.   Then Reboot the machine & see if that resolves it.

 

b- Otherwise, go into Malwarebytes's Settings >> Advanced Settings and check ( turn on) the 15 second delay at startup.  ( see image at top).

Then reboot and see if that resolves it.

 

c- Otherwise, do a wholly new clean install.

 

For the "trust settings"  ( so called exception or whitelist) for the Kaspersky suite, use the write-up at this link as a guide

 

This here is more a generic guide:

Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts. In some rare instances, exclusions may need to be set for your specific antivirus product to achieve the best possible system performance.
I suggest putting in trust settings in your antivirus, as follows:
Please "put as Trusted" (i.e., put Trust settings ) for the following MBAM exe files within your Antivirus Software **whitelist** :



For 64 bit versions of Windows Vista or Windows 7 or Windows 8.1, 10:

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well.   Be real sure to double check the Kaspersky firewall settings.

You may need to check Kaspersky support website for instructions.
You will need to set your Anti-Virus/Internet-Security to ignore/exclude the files I listed above.
 

[Maurice Naggar]

On the settings adjustments needed for Kaspersky:

They call those Application control rights.   Use their article as a guide

[dd5087]

Verified Malwarebytes was trusted in Kaspersky and it was. I had already added the Malwarebytes .exe files in Kaspersky exclusions list. I turned on 15 second delay and restarted but it made no difference. I appreciate all your efforts. I will uninstall and reinstall again. If it fails again somewhere down the line, I will open a ticket.

[Maurice Naggar]

You are welcome.   At times, it takes lots of patience and persistence.  It just seems that something about the startup-loading of Windows on this machine needs tweaking.