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Seeking help to remove KMSpico and its associated files

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kevinf80

kevinf80

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Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may or may not see this message box.

            'Could not load DDA driver'
  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.



To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…




If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....

 
Next,
 
Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
    (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt and Shortcut.txt are checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make logs named (Addition.txt) and Shortcut.txt Please attach those logs to your reply.

 

Let me see those logs...

 

Thank you,

 

Kevin

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Ignored

Ignored

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Hi, I ran all scans and the logs are with me...I suspects there might be some cracked software (That's why this KMSpico thing is not going), and I want all of them to be uninstalled/removed completely. The problem is I am not able to recognize these file/programs. Please help me to identify and remove those, and that is why I have opened this thread. Should I attach the logs?

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kevinf80

kevinf80

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Thanks for the logs, run the following:

 

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.
 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...

 
Next,
 
thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

 

Next,

 

dr_web_cureit_zpse80d87bf.jpg
Download Dr Web Cureit from here http://www.freedrweb.com/cureit save to your desktop. (Scroll to bottom of page)

  • The file will be randomly named
  • Reboot to safe mode <<<<<------------ http://support.eset.com/kb2268/
  • Run Dr Web
  • Tick the I agree box and select continue
  • Click select objects for scanning

    drwebselect.JPG
  • Tick all boxes as shown
  • Click the wrench and select automatically apply actions to threats

    drwebfolders.JPG
  • Press start scan
  • The scan will now commence

    drwebscan.JPG
  • Once the scan has finished click open report <<<--- Do not miss this step

    drwebscancomplete.JPG
  • A notepad will open
  • Select File > Save as..
  • Save it to your desktop



This log will be excessive,  Attach it to your next reply…

 

Let me see those logs, also give an update on any remaining issues or concerns...

 

Thank you,

 

Kevin.....
 

Fixlist.txt

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Ignored

Ignored

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Hi Kevin,

 The logs of Junk removal tool and Dr Web Cureit are attached. I could not find the log for AdwCleaner. 

One more thing I am bringing up is that my cursor is blinking (blue ring coming upon cursor) again and again like someone is refreshing my computer, which got fixed after scan with JRT but reappeared at the end, after scanning with DrWebCureit and restarting. Please help in this regard too.

Thanks,

Prashant

 

cureit.log

JRT.txt

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kevinf80

kevinf80

Posted
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Run the system in "Clean Boot" mode, basically all non Microsoft Services are disabled, Full instructions at the following link:

 

http://windowsinstructed.com/clean-boot-windows-windows/

 

Let me know if the issue clears in that mode....

 

Thank you,

 

Kevin...

 

***Edit***

 

Just found information regarding the issue with the cursor, HP Simplepass software is compatible with Windows 8/8.1 it is not with Windows 10. Can you uninstall that software and see if the issue clears....

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kevinf80

kevinf80

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Excellent, good to hear your system is now working the way it should. Maybe worthwhile checking HP website, i`m sure they will update that software (eventually) to run on Windows 10....

 

Lets clean up and remove all tools etc...

 

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:



  •    
  • Remove disinfection tools
       
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
       
  • Reset system settings



Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…
 

Next,

 

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin...  busy.gif
 

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