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Setup Runtime Error (97:137) Malwarebytes Will Not Install


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Good morning.   When I attempt to install Malwarebytes on my computer I am receiving runtime error 97:137 and it will not install.  I have installed FRST and completed the first two steps that I have seen in similar posts.  I have uploaded them here.  Any help would be greatly appreciated!!!!!    Thank you!!!Addition.txtFRST.txtSearch.txt

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  • Staff

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
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  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  warning.gif Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 


adwcleaner_new.png Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Cleaning.
  • Your PC should reboot now.
  • After reboot, logfile will be opened. Copy its content into your next reply.
Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
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# AdwCleaner v5.021 - Logfile created 19/11/2015 at 21:11:01
# Updated 14/11/2015 by Xplode
# Database : 2015-11-13.1 [Local]
# Operating system : Windows 10 Home  (x64)
# Username : Vanessa - IDEA-PC
# Running from : C:\Users\Vanessa\Downloads\AdwCleaner.exe
# Option : Cleaning
# Support : http://toolslib.net/forum
 
***** [ Services ] *****
 
[-] Service Deleted : bsdriver
[-] Service Deleted : cherimoya
[-] Service Deleted : comyninu
[-] Service Deleted : hyverumu
[-] Service Deleted : potosevy
[-] Service Deleted : wsafd_1_10_0_19
[-] Service Deleted : wwfd_vw_1_10_0_24
 
***** [ Folders ] *****
 
[-] Folder Deleted : C:\Program Files\shopperz100920151159
[-] Folder Deleted : C:\Program Files (x86)\globalUpdate
[-] Folder Deleted : C:\Program Files (x86)\predm
[-] Folder Deleted : C:\Program Files (x86)\Windows Discount
[-] Folder Deleted : C:\Program Files (x86)\Windows NT\Accessories\RuntimeManager
[-] Folder Deleted : C:\Program Files (x86)\SystemPreserve
[-] Folder Deleted : C:\Program Files (x86)\SpaceSondPro
[-] Folder Deleted : C:\Program Files (x86)\39B97E78-1439174006-E211-A309-2089849501C7
[-] Folder Deleted : C:\Program Files (x86)\SpaceSondPro_v53.2512
[-] Folder Deleted : C:\Program Files\Common Files\Goobzo
[-] Folder Deleted : C:\ProgramData\SearchModule
[-] Folder Deleted : C:\ProgramData\Windows Discount
[-] Folder Deleted : C:\ProgramData\FlashBeat
[-] Folder Deleted : C:\ProgramData\28341ff220e0446c9fff27c4493d622e
[-] Folder Deleted : C:\ProgramData\d1a9f62e00007c5d
[-] Folder Deleted : C:\ProgramData\{016aaf46-a15a-b249-016a-aaf46a15bd1a}
[-] Folder Deleted : C:\Users\Vanessa\AppData\Local\globalUpdate
[-] Folder Deleted : C:\Users\Vanessa\AppData\Local\SmartWeb
[-] Folder Deleted : C:\Users\Vanessa\AppData\Local\BrowserAir
[-] Folder Deleted : C:\Users\Vanessa\AppData\Local\39B97E78-1439159648-E211-A309-2089849501C7
[-] Folder Deleted : C:\Users\Vanessa\AppData\LocalLow\{D2020D47-707D-4E26-B4D9-739C4F4C2E9A}
[-] Folder Deleted : C:\Users\Vanessa\AppData\Roaming\AnyProtectEx
[-] Folder Deleted : C:\Users\Vanessa\AppData\Roaming\Nosibay
[-] Folder Deleted : C:\Users\Vanessa\AppData\Roaming\Store
[-] Folder Deleted : C:\Users\Vanessa\AppData\Roaming\WTools
[-] Folder Deleted : C:\Users\Vanessa\AppData\Roaming\ortmp
 
***** [ Files ] *****
 
[-] File Deleted : C:\Users\Vanessa\AppData\Roaming\Bubble Dock.boostrap.log
[-] File Deleted : C:\Users\Vanessa\AppData\Roaming\Bubble Dock.installation.log
[-] File Deleted : C:\Users\Vanessa\AppData\Roaming\Selection Tools.installation.log
[-] File Deleted : C:\Users\Vanessa\AppData\Roaming\WindApp.boostrap.log
[-] File Deleted : C:\Users\Vanessa\AppData\Roaming\WindApp.installation.log
[-] File Deleted : C:\WINDOWS\Reimage.ini
[-] File Deleted : C:\WINDOWS\SysNative\drivers\bsdriver.sys
[-] File Deleted : C:\WINDOWS\SysNative\drivers\cherimoya.sys
[-] File Deleted : C:\WINDOWS\SysNative\drivers\wsafd_1_10_0_19.sys
[-] File Deleted : C:\WINDOWS\SysNative\drivers\wwfd_vw_1_10_0_24.sys
 
***** [ DLLs ] *****
 
[-] File Disinfected : C:\WINDOWS\SysNative\dnsapi.dll
[-] File Restored : C:\WINDOWS\SysWOW64\dnsapi.dll
 
***** [ Shortcuts ] *****
 

***** [ Scheduled tasks ] *****
 
[-] Task Deleted : APSnotifierPP1
[-] Task Deleted : APSnotifierPP2
[-] Task Deleted : APSnotifierPP3
[-] Task Deleted : Inst_Rep
[-] Task Deleted : LaunchApp
[-] Task Deleted : SmartWeb Upgrade Trigger Task
[-] Task Deleted : WordSurfer Auto Updater 1.10.0.19 Pending Update
[-] Task Deleted : WordSurfer Auto Updater 1.10.0.19 Core
[-] Task Deleted : WordSurfer Auto Updater 1.10.0.19 Core
[-] Task Deleted : WordSurfer Auto Updater 1.10.0.19 Pending Update
[-] Task Deleted : WordWizard Auto Updater 1.10.0.24 Core
[-] Task Deleted : WordWizard Auto Updater 1.10.0.24 Pending Update
 
***** [ Registry ] *****
 
[-] Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [WindApp]
[-] Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [selection Tools]
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\REI_AxControl.DLL
[-] Key Deleted : HKLM\SOFTWARE\Classes\REI_AxControl.ReiEngine.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\REI_AxControl.ReiEngine
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{37AC0F3B-749F-3B22-811B-5A019EED2E85}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{4392A6CC-7940-310E-8E16-799A8D93A438}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{66DF7821-ED6D-3534-893C-0E89E74B0F91}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{755CAFCC-F016-3B06-8F22-945EAA3AD10D}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{76552F88-640C-314D-82B6-0D8A740907F7}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{05660A04-00F1-3A04-AB3B-BC1074B84D67}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{903F9872-E87F-3B74-83B0-DBE10073B29D}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{9558EEB4-CDA6-3778-B53B-98076F0A1E90}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{B25AA9BA-FD52-3E5E-BFE3-9B106779DA6E}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{C852CF9F-37DC-35AC-926A-7E6CFFF7C501}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{C9777796-4378-3C90-B52D-7238FFFC2A5C}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{DB1BC8B2-FDBF-30E7-BE1C-AFF9160059E6}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{F3D5729C-7DEB-3850-A026-D0E323ECFEF5}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{FEC70973-CB8B-351C-8047-CAE1274CE249}
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [gmsd_us_005010086]
[-] Key Deleted : HKLM\SOFTWARE\2e623319-9b78-47c2-0baf-0a0e30394a17
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}{ce0aaa3b}
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\{28FF42B8-A0DA-4BE5-9B81-E26DD59B350A}
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\{425F4ABF-B8E4-402D-9E49-06E494EB8DBF}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B78F92C8-DEB3-11E2-9A0A-FB64281D6ADE}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7D8DAE88-BC05-4578-8C29-E541FFBA5757}
[!] Key Not Deleted : HKLM\SOFTWARE\Classes\CLSID\{7D8DAE88-BC05-4578-8C29-E541FFBA5757}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BD51A48E-EB5F-4454-8774-EF962DF64546}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A9582D7B-F24A-441D-9D26-450D58F3CD17}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EE0D8859-2ED4-4B0D-9812-16865B9AFD65}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0C5D6189-6C86-4168-8007-57B45C0628CE}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{21DB77CE-91D8-4B60-A763-2EDC1345DE08}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{FA6468D2-FAA4-4951-A53B-2A5CF9CC0A36}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{14EF423E-3EE8-44AE-9337-07AC3F27B744}
[!] Key Not Deleted : HKLM\SOFTWARE\Classes\TypeLib\{14EF423E-3EE8-44AE-9337-07AC3F27B744}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{6795B261-AD43-432E-895A-BE12AF5EF32F}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B78F92C8-DEB3-11E2-9A0A-FB64281D6ADE}
[-] Key Deleted : HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{B49699FC-1665-4414-A1CB-C4A2A4A13EEC}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{B49699FC-1665-4414-A1CB-C4A2A4A13EEC}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{B78F92C8-DEB3-11E2-9A0A-FB64281D6ADE}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{10921475-03CE-4E04-90CE-E2E7EF20C814}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{B49699FC-1665-4414-A1CB-C4A2A4A13EEC}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{B78F92C8-DEB3-11E2-9A0A-FB64281D6ADE}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{10ECCE17-29B5-4880-A8F5-EAD298611484}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{10ECCE17-29B5-4880-A8F5-EAD298611484}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{801B440B-1EE3-49B0-B05D-2AB076D4E8CB}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{10921475-03CE-4E04-90CE-E2E7EF20C814}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{BD51A48E-EB5F-4454-8774-EF962DF64546}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{A9582D7B-F24A-441D-9D26-450D58F3CD17}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EE0D8859-2ED4-4B0D-9812-16865B9AFD65}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{0C5D6189-6C86-4168-8007-57B45C0628CE}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{21DB77CE-91D8-4B60-A763-2EDC1345DE08}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{10921475-03CE-4E04-90CE-E2E7EF20C814}
[-] Key Deleted : HKCU\Software\AnyProtect
[-] Key Deleted : HKCU\Software\GlobalUpdate
[-] Key Deleted : HKCU\Software\Nosibay
[-] Key Deleted : HKCU\Software\Optimizer Pro
[-] Key Deleted : HKCU\Software\Store
[-] Key Deleted : HKCU\Software\Reimage
[-] Key Deleted : HKCU\Software\Define Ext
[-] Key Deleted : HKCU\Software\WTools
[-] Key Deleted : HKCU\Software\YorkNewCin
[-] Key Deleted : HKCU\Software\HighDefAction
[-] Key Deleted : HKCU\Software\ArenaHD
[-] Key Deleted : HKCU\Software\PRODUCTSETUP
[-] Key Deleted : HKCU\Software\{3BDFD1D7-7A9B-4D29-80B3-D00E66E62885}
[-] Key Deleted : HKCU\Software\DAILYPCCLEAN
[-] Key Deleted : HKCU\Software\{A3F71B6F-58C1-46D7-88CA-533D38EE022C}
[-] Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
[-] Key Deleted : HKCU\Software\AppDataLow\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
[-] Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
[-] Key Deleted : HKCU\Software\AppDataLow\Software\Safer-Surf
[-] Key Deleted : HKLM\SOFTWARE\AppDataLow\SOFTWARE\Crossrider
[-] Key Deleted : HKLM\SOFTWARE\AppDataLow\SOFTWARE\_CrossriderRegNamePlaceHolder_
[-] Key Deleted : HKLM\SOFTWARE\{1146AC44-2F03-4431-B4FD-889BC837521F}
[-] Key Deleted : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
[-] Key Deleted : HKLM\SOFTWARE\{6791A2F3-FC80-475C-A002-C014AF797E9C}
[-] Key Deleted : HKLM\SOFTWARE\CompeteInc
[-] Key Deleted : HKLM\SOFTWARE\GlobalUpdate
[-] Key Deleted : HKLM\SOFTWARE\Tutorials
[-] Key Deleted : HKLM\SOFTWARE\Define Ext
[-] Key Deleted : HKLM\SOFTWARE\{12A61307-94CD-4F8E-94BC-918E511FAA81}
[-] Key Deleted : HKLM\SOFTWARE\YorkNewCin
[-] Key Deleted : HKLM\SOFTWARE\HighDefAction
[-] Key Deleted : HKLM\SOFTWARE\ArenaHD
[-] Key Deleted : HKLM\SOFTWARE\BrowserAir
[-] Key Deleted : HKLM\SOFTWARE\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\VOPackage
[-] Key Deleted : [x64] HKLM\SOFTWARE\Reimage
[-] Key Deleted : [x64] HKLM\SOFTWARE\YorkNewCin
[-] Key Deleted : [x64] HKLM\SOFTWARE\HighDefAction
[-] Key Deleted : [x64] HKLM\SOFTWARE\ArenaHD
[-] Key Deleted : HKU\.DEFAULT\Software\{A3F71B6F-58C1-46D7-88CA-533D38EE022C}
[-] Key Deleted : HKU\.DEFAULT\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
[-] Key Deleted : HKU\.DEFAULT\Software\AppDataLow\Software\Compete
[-] Key Deleted : HKU\.DEFAULT\Software\AppDataLow\Software\_CrossriderRegNamePlaceHolder_
[-] Key Deleted : HKU\.DEFAULT\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\windows_ie_ac_001\Software\Installer
[-] Key Deleted : HKU\.DEFAULT\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\windows_ie_ac_001\Software\_CrossriderRegNamePlaceHolder_
[-] Key Deleted : HKU\S-1-5-19\Software\{A3F71B6F-58C1-46D7-88CA-533D38EE022C}
[-] Key Deleted : HKU\S-1-5-20\Software\{A3F71B6F-58C1-46D7-88CA-533D38EE022C}
[-] Key Deleted : HKU\S-1-5-21-477513962-2425435852-3020962666-1001_Classes\Software\{A3F71B6F-58C1-46D7-88CA-533D38EE022C}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\GLOBALUPDATE.EXE
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{51194548-856E-48E9-B5CF-E871B7867994}
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{7F4EFF06-7032-458e-AE16-1C1D8255C28A}
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\shoppingate.info
 
***** [ Web browsers ] *****
 

*************************
 
:: "Tracing" keys removed
:: Winsock settings cleared
 
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [12749 bytes] ##########
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  • 2 weeks later...
  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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