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My son tried to download Google Earth and a virus got into my computer. 3 new icons popped up  Webdiscover Browser 1.213.2, System Healer, and KNCTR. I removed these, but the first one said it couldn't remove all components. Malwarebytes removed 93 items. I have since ran 3 more scans and each time it deletes viruses. I did a system recovery to about 10/31 and malwarebytes continues to block the internet unless I type in google.com

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I downloaded adwcleaner like it said in other forums. Here is the result:

 

# AdwCleaner v5.021 - Logfile created 17/11/2015 at 17:15:25
# Updated 14/11/2015 by Xplode
# Database : 2015-11-17.2 [server]
# Operating system : Windows 8.1  (x64)
# Username : Creveal - CEDAR
# Running from : C:\Users\Creveal\Downloads\adwcleaner_5.021.exe
# Option : Cleaning
 
***** [ Services ] *****
 
[-] Service Deleted : CouponPrinterService
 
***** [ Folders ] *****
 
[-] Folder Deleted : C:\Program Files (x86)\Coupons
[-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons
[-] Folder Deleted : C:\Users\Creveal\AppData\Local\pokki
 
***** [ Files ] *****
 
[-] File Deleted : C:\Users\Creveal\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_pstatic.kingtopdeals.com_0.localstorage
[-] File Deleted : C:\Users\Creveal\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_pstatic.kingtopdeals.com_0.localstorage-journal
 
***** [ DLLs ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
[-] Key Deleted : HKCU\Software\Classes\pokki
[-] Key Deleted : HKCU\Software\Classes\AllFileSystemObjects\shell\pokki
[-] Key Deleted : HKCU\Software\Classes\Directory\shell\pokki
[-] Key Deleted : HKCU\Software\Classes\Drive\shell\pokki
[-] Key Deleted : HKCU\Software\Classes\lnkfile\shell\pokki
[-] Key Deleted : HKCU\Software\SweetLabs App Platform
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Coupon Printer for Windows5.0.1.6
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8DBC5A0A-31C4-46C7-B252-6B593EA11A87}
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\homepage-web.com
 
***** [ Web browsers ] *****
 
[-] [C:\Users\Creveal\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Default_Search_Provider_Data] Deleted : hxxp://searchinterneat-a.akamaihd.net/s?eq=U0EeE1xZE1oZB1ZEfQ8LWV8VElMbbVsLBw9cFQAaJBQAWAlGDAFHcgsAAlxER1QRJB9aFQQTQkcFME0FBloEURNNfWpdAEsSSWRWKVpTKlceVg==&q={searchTerms}
 
*************************
 
:: "Tracing" keys removed
:: Winsock settings cleared
 
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [2177 bytes] ##########
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Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  warning.gif Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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51a612a8b27e2-Zoek.png Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

createsrpoint;autoclean;emptyclsid;emptyalltemp;ipconfig /flushdns >>"%temp%\log.txt";b
  • Right-click on 51a612a8b27e2-Zoek.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
Post its content into your next reply.
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I just realized that I'm talking about a different home button than I think you are. 

I am talking about the bar at the bottom of my desktop screen. There was a white house that when you clicked on brought you to a small rectangle box that had different areas of the computer you could click on like, documents, pictures, etc. There was also a search bar at the top on the the bottom left you could click to turn off or restart your computer.

 That is what is missing.

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I just realized that I'm talking about a different home button than I think you are. 

I am talking about the bar at the bottom of my desktop screen. There was a white house that when you clicked on brought you to a small rectangle box that had different areas of the computer you could click on like, documents, pictures, etc. There was also a search bar at the top on the the bottom left you could click to turn off or restart your computer.

 That is what is missing.

 

I don't know what is this, so I cannot help you.

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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