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no internet access, fail to install Mbam or run Chameleon

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Hi there,


My problems started with a black screen. I went into safe-mode and reinstalled the Graphics-drivers.

This fixed the first problem, but more and more problems came up.

So, I think the pc is infected.


The firewall was disabled and lots of services too. (got most of them back online)

I can ping with 13ms average, but Chrome says I have no connection.

IE closes right after I open it.


Installing MBAM gives an error about permissions and Chameleon gives the error "failed to copy master.conf"


Any help to get my pc working normal again would be awesome.





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Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.



Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8/8.1/10, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes select "Report",in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference. log will open.
  • Close the program > Don't Fix anything!



Let me see those logs..






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Thanks for the logs, contnue as follows:


Double-click RogueKiller.exe to run again. (Vista/7/8/10 right-click and select Run as Administrator)

When "initializing/pre-scan” completes  press the Scan button, this may take a few minutes to complete.

When the scan completes open the Registry tab and locate the following detections:

[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters | DhcpNameServer : ([-][X])  -> Gevonden
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : ([-][X])  -> Gevonden
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters | DhcpNameServer : ([-][X])  -> Gevonden
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{71C1BD97-FABC-4A66-AB23-C1932C973ACF} | DhcpNameServer : ([-][X])  -> Gevonden
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{E5E75503-5466-40D0-ACF8-3088667EFAEE} | DhcpNameServer : ([-][X])  -> Gevonden
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{71C1BD97-FABC-4A66-AB23-C1932C973ACF} | DhcpNameServer : ([-][X])  -> Gevonden
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{E5E75503-5466-40D0-ACF8-3088667EFAEE} | DhcpNameServer : ([-][X])  -> Gevonden
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters\Interfaces\{71C1BD97-FABC-4A66-AB23-C1932C973ACF} | DhcpNameServer : ([-][X])  -> Gevonden
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters\Interfaces\{E5E75503-5466-40D0-ACF8-3088667EFAEE} | DhcpNameServer : ([-][X])  -> Gevonden

Make sure those entries are Checkmarked (ticked) also ensure that all other entries are not Checkmarked.

Hit the Delete button, when complete select "Report" in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference.




Download and unzip DNSJumper to your Desktop, the tool is portable no installation necessary.

DNSJumper instructions available here: http://www.sordum.org/7952/dns-jumper-v2-0/

Tool can be downloaded here: http://www.sordum.org/downloads/?dns-jumper

Right click on Dnsjumper.exe and select "Run as Administrator" to start the tool.

From the left hand pane select "Flush DNS"

From the main interface select the dropdown under "Choose a DNS Server"

From the list select either "Google Public DNS" or "Open DNS"

From the left hand pane select "Apply DNS"

When done re-boot your system....




Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may or may not see this message box.

            'Could not load DDA driver'
  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.

To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…

If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....



Post those logs, also let me know if any remaining issues or concerns....



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See if you can run the following from the sick PC..


Download Farbar Service Scanner from here: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and run it on the computer with the issue.
Make sure the following options are checked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender

  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.




Please download MiniToolBox from here:


Transfer to sick PC save to desktop and run it.

Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.





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Please download http://www.majorgeeks.com/mg/getmirror/complete_internet_repair,1.html Complete Internet Repair and save/transfer it to your Desktop. <--- Do not save anywhere else

Download Mirror http://www.majorgeeks.com/mg/getmirror/complete_internet_repair,2.html

Double click the icon and select Extract (accept UAC alert if applicable)

Double click the Complete Internet Repair folder on your desktop.

Run the version relevant to your system, 32 bit or 64 bit.

Double click the CIntRep.exe icon <----32 bit version.

Double click the ClntRep_64.exe icon <--- 64 bit version

Place a checkmark next to the following entries:


Reset Internet Protocol (TCP/IP)

Repair Winsock (Reset Catalog)

Renew Internet Connections

Flush DNS Resolver Cache

Repair Internet Explorer

Clear Windows Update History

Repair Windows / Automatic Updates

Repair SSL / HTTPS / Cryptography

Reset Windows Firewall Configuration

Restore the default hosts file

Repair Workgroup Computers view


Click Go!

Ignore any error messages for now

Click OK to reboot your computer, when the reboot completes check if the internet service is repaired....

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Select start, in the search box typ services.msc hit enter, in the new window check these entries are running and set to automatic:


DHCP Client

DNS Client


Go to Start > All Programs > Accessories > Right click on "Command Prompt" select "Run As Administrator"

Run the following commands hit the enter key after each one,


netsh winsock reset catalog

netsh int ipv4 reset reset.log

netsh int ipv6 reset reset.log

ipconfig /flushdns

ipconfig /release

ipconfig /renew

ipconfig /registerdns


Then reboot.  any change with the connection?

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C:\Windows\system32>ipconfig /allWindows IP-configuratie   Hostnaam  . . . . . . . . . . . . : Tim-PC   Primair DNS-achtervoegsel . . . . :   Knooppunttype . . . . . . . . . . : hybride   IP-routering ingeschakeld . . . . : nee   WINS-proxy ingeschakeld . . . . . : nee   DNS-achtervoegselzoeklijst. . . . : dynamic.ziggo.nlEthernet-adapter voor LAN-verbinding:   Verbindingsspec. DNS-achtervoegsel: dynamic.ziggo.nl   Beschrijving. . . . . . . . . . . : Realtek PCIe FE Family Controller   Fysiek adres. . . . . . . . . . . : 08-9E-01-15-C7-36   DHCP ingeschakeld . . . . . . . . : ja   Autom. configuratie ingeschakeld  : ja   IPv4-adres. . . . . . . . . . . . :   Subnetmasker. . . . . . . . . . . :   Lease verkregen . . . . . . . . . : donderdag 19 november 2015 21:55:19   Lease verlopen. . . . . . . . . . : donderdag 19 november 2015 23:25:18   Standaardgateway. . . . . . . . . :   DHCP-server . . . . . . . . . . . :   DNS-servers . . . . . . . . . . . :                                                             NetBIOS via TCPIP . . . . . . . . : ingeschakeldDraadloos LAN-adapter voor Draadloze netwerkverbinding 2:   Mediumstatus. . . . . . . . . . . : medium ontkoppeld   Verbindingsspec. DNS-achtervoegsel: dynamic.ziggo.nl   Beschrijving. . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter #2   Fysiek adres. . . . . . . . . . . : 74-E5-43-58-E6-6C   DHCP ingeschakeld . . . . . . . . : ja   Autom. configuratie ingeschakeld  : ja


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You appear to connect via ethernet cable, is that correct. That connection looks to be made ok... DNS server settings show as:


In the FRST logs DNS settings show different, the ip starting with 84 is to Austria Vienna Liberty Global Infrastructure, is this known to you and trusted -

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Oh wait, my apologies.

I just realised that provider Ziggo has been taken over by UPC. And it's parent company is Liberty Global.

That might explain the Austria Vienna Liberty Global Infrastructure.


I have 2 more computers on the same router and they work fine by the way.


Followed your steps anyways, just to be sure.

Did the DNSJumper with the GoogleDNS this time.


Everything looks normal, as can be seen in screenshot.


But still all browsers (incl portable FF) says I have no internet.






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Download Portable Windows Repair (all in one) from one of the following:


Unzip the contents into a newly created folder on your desktop.

Open the folder, run the tool by right click on Repair_Windows (icon with red briefcase) select "Run as Administrator"


From the main GUI do the following:

Select Tab 5 and Create System Restore Point


Select Repairs tab => Click the Open repairs tab


The repairs window will open, Check the boxes as indicated, also the "Restart" option, then select Start...


DON'T use the computer while each scan is in progress.

Post the log, to access select "settings" tab > "open log folder" tab, log will be named _Windows_Repair_Log


Let me see that log,


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