freeezing computer again

[TBone34]

was ok for few days but firefox kept not responding and it locked up

i downloaded farbar but got error about erunt not being valid windows32 application and it froze. do i still run it after the error notice?

 

here is original thread from few days ago   https://forums.malwarebytes.org/index.php?/topic/175057-freeezing-computer/#entry1001834

 

 

[kevinf80]

Hello and welcome to Malwarebytes,

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Please open Malwarebytes Anti-Malware.

• On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
• Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
• Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
• A Threat Scan will begin.
• With some infections, you may or may not see this message box.
  
          'Could not load DDA driver'
• Click 'Yes' to this message, to allow the driver to load after a restart.
• Allow the computer to restart. Continue with the rest of these instructions.
• When the scan is complete, click Apply Actions.
• Wait for the prompt to restart the computer to appear, then click on Yes.
• After the restart once you are back at your desktop, open MBAM once more.
  

To get the log from Malwarebytes do the following:

• Click on the History tab > Application Logs.
• Double click on the scan log which shows the Date and time of the scan just performed.
• Click Export > From export you have three options:
  
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
• Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…
  

Next,

 

Please download VEW by Vino Rosso from HERE and save it to your Desktop.

• 
  

Double-click VEW.exe. to start, Vista and Windows 7/8 users Right Click and select "Run as Administrator"
Under 'Select log to query...check the boxes for both Application and System.
Under 'Select type to list... select both Error and Critical.
Click the radio button for 'Number of events...Type 15 in the 1 to 20 box.
Then click the Run button.

Notepad will open with the output log. It will take a couple of minutes to generate the log, please be patient.

 

Please post the Output log in your next reply.

 

Next,

Open an elevated command prompt http://www.winhelponline.com/articles/158/1/How-to-open-an-elevated-Command-Prompt-in-Windows-Vista.html

 

At the prompt copy and paste the following:

 

wmic startup get Caption, Location, Command /format:list > 0 & notepad 0
 

Select enter. Notepad will open with the start up list, name and save to desktop, post that log for me to see...

 

Next,

 

Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

• Quit all running programs.
• For Windows XP, double-click to start.
• For Vista,Windows 7/8/8.1/10, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
• Read and accept the EULA (End User Licene Agreement)
• Click Scan to scan the system.
• When the scan completes select "Report",in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference. log will open.
• Close the program > Don't Fix anything!
  

 

Post those logs in your reply....

 

Thank you,

 

Kevin

[TBone34]

files

desktop.txt

VEW.txt

0.txt

[TBone34]

rogue

rogue.txt

[kevinf80]

Read the following link before we continue and run Combofix:

ComboFix usage, Questions, Help? - Look here

Next,

Download Combofix from either of the following links :-

http://download.bleepingcomputer.com/sUBs/ComboFix.exe

http://www.infospyware.net/antimalware/combofix/

• Ensure that Combofix is saved directly to the Desktop <--- Very important
• Disable all security programs as they will have a negative effect on Combofix, instructions available here  http://www.bleepingcomputer.com/forums/topic114351.html if required. Be aware the list may not have all programs listed, if you need more help please ask.
  
• Close any open browsers and any other programs you might have running
  
• Double click the icon to run the tool (Vista or Windows 7 users right click and select "Run as Administrator)
  
• Instructions for running Combofix available here http://www.bleepingcomputer.com/combofix/how-to-use-combofix if required.
  
• If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  
• When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review
  

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell us when you reply. Read here  http://thespykiller.co.uk/index.php?page=20 why  disabling autoruns is recommended.

*EXTRA NOTES*

• 
     
• If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
     
• If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
     
• If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)
  

Post the log in next reply please...

Kevin
 

[TBone34]

keeps locking all the time now,. not the mouse as ctrl alt del doesnt work either

 

 

log.txt

[kevinf80]

This issue does not seem to be malware or infection related, see if you can run the following...

 

Download Portable Windows Repair (all in one) from one of the following:

http://www.tweaking.com/content/page/windows_repair_all_in_one.html
http://www.majorgeeks.com/Tweaking.com_-_Windows_Repair_Portable_d7222.html
http://www.bleepingcomputer.com/download/windows-repair-all-in-one-portable/

Unzip the contents into a newly created folder on your desktop.

Open the folder, run the tool by right click on Repair_Windows (icon with red briefcase) select "Run as Administrator"




From the main GUI do the following:


Select Tab 3 and allow it to run Disk check




Select Tab 4 and allow it to run SFC




Select Tab 5 and Create System Restore Point




Select Repairs tab => Click the Open repairs tab




The repairs window will open, Check the boxes as indicated, also the "Restart" option, then select Start...




DON'T use the computer while each scan is in progress.

Post the log, to access select "settings" tab > "open log folder" tab, log will be named _Windows_Repair_Log





Let me see that log, also is there any improvement...

[TBone34]

mozilla keeps not respnding

 

_Windows_Repair_Log.txt

[TBone34]

did it fix anything?

[TBone34]

its still locking. is it my hard drive? i`ve had it 8 yrs

[kevinf80]

If your system is still locking up a hard drive issue should be checked out. Test your HD withSeaTools free diagnostic tool that can completely test your hard drive regardless of the OS installed on it. The tool is provided by Seagate but it works with non-Seagate disk drives as well.

To get started, you need to download the ISO image of SeaTools for DOS from the link given in the last paragragh, create a bootable CD. Now boot the computer with the CD in the CD tray, accept the license agreement and run a long test (the full scan). If any defects are found, a list will be offered at the end or after aborting the disk scan.

 

Let me know the outcome...

[TBone34]

is there an easier way, i`m not savvy enough to iso images and boot cds?  thanks

[TBone34]

if there isnt any viruses and the comp is 8 years old is it likely to be that?  thanks

[kevinf80]

There is strong possibilty the issue is hardware related, maybe the hard drive or possibly Memory (Ram) issues. I cannot help other than give the links for tools to check your hardware...

 

Open a thread in the General help forum https://forums.malwarebytes.org/index.php?/forum/6-general-pc-help/ List a possible hardware issue, give link back to this thread, One of the guys who help at forum maybe able to help you....

 

Please post back and let me know the outcome..

 

Cheers,

 

Kevin..

[TBone34]

thank you

[kevinf80]

You`re very welcome...

[AdvancedSetup]

Glad we could help.

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