freeezing computer

[TBone34]

hi i have paid version of malwarebytes

not sure if the computer is on its way out hard drive or virus but i keep getting mozilla not responding but worse than that my computer will just lock up and freeze for no reason. can you check ot for me please?

logs enclosed

 

thanks

FRST.txt

[TwinHeadedEagle]

Hello,

You're missing Addition.txt report.

[TBone34]

sorry. here you go

Addition.txt

[TwinHeadedEagle]

Check Disk

• Press the + R on your keyboard at the same time. Type cmd and click OK.
• Copy/Enter the command below and press Enter:

• chkdsk C: /r

• You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
• All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.

Check Disk report:

• Press the + R on your keyboard at the same time. Type eventvwr and click OK.
• In the left panel, expand Windows Logs and then click on Application.
• Now, on the right side, click on Filter Current Log.
• Under Event Sources, check only Wininit and click OK.
• Now you'll be presented with one or multiple Wininit logs.
• Click on an entry corresponding to the date and time of the disk check.
• On the top main menu, click Action > Copy > Copy Details as Text.
• Paste the contents into your next reply.

[TBone34]

its telling me access denied as I dont have sufficient privileges

[TwinHeadedEagle]

Press Start, type CMD, then right click and Run as Administrator.

[TBone34]

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          14/11/2015 09:32:44
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      DELL-530
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         
Cleaning up instance tags for file 0xcef3.
Cleaning up instance tags for file 0xd02d.
Cleaning up instance tags for file 0xd060.
Cleaning up instance tags for file 0xd061.
Cleaning up instance tags for file 0xd062.
  211968 file records processed.                                  

  995 large file records processed.                            

  0 bad file records processed.                              

  0 EA records processed.                                    

  64 reparse records processed.                               

  286052 index entries processed.                                 

  0 unindexed files processed.                               

  211968 security descriptors processed.                          

Cleaning up 274 unused index entries from index $SII of file 0x9.
Cleaning up 274 unused index entries from index $SDH of file 0x9.
Cleaning up 274 unused security descriptors.
  37043 data files processed.                                    

CHKDSK is verifying Usn Journal...
  36823128 USN bytes processed.                                     

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  211952 files processed.                                         

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  54641762 free clusters processed.                                 

Free space verification is complete.
Windows has made corrections to the file system.

 302328831 KB total disk space.
  83285764 KB in 121292 files.
    147472 KB in 37044 indexes.
         0 KB in bad sectors.
    328547 KB in use by the system.
     65536 KB occupied by the log file.
 218567048 KB available on disk.

      4096 bytes in each allocation unit.
  75582207 total allocation units on disk.
  54641762 allocation units available on disk.

Internal Info:
00 3c 03 00 8c 6a 02 00 37 7e 04 00 00 00 00 00  .<...j..7~......
9b 01 00 00 40 00 00 00 00 00 00 00 00 00 00 00  ....@...........
42 00 00 00 32 73 3a 77 18 83 35 00 18 7b 35 00  B...2s:w..5..{5.

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-11-14T09:32:44.000Z" />
    <EventRecordID>77197</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DELL-530</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         
Cleaning up instance tags for file 0xcef3.
Cleaning up instance tags for file 0xd02d.
Cleaning up instance tags for file 0xd060.
Cleaning up instance tags for file 0xd061.
Cleaning up instance tags for file 0xd062.
  211968 file records processed.                                  

  995 large file records processed.                            

  0 bad file records processed.                              

  0 EA records processed.                                    

  64 reparse records processed.                               

  286052 index entries processed.                                 

  0 unindexed files processed.                               

  211968 security descriptors processed.                          

Cleaning up 274 unused index entries from index $SII of file 0x9.
Cleaning up 274 unused index entries from index $SDH of file 0x9.
Cleaning up 274 unused security descriptors.
  37043 data files processed.                                    

CHKDSK is verifying Usn Journal...
  36823128 USN bytes processed.                                     

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  211952 files processed.                                         

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  54641762 free clusters processed.                                 

Free space verification is complete.
Windows has made corrections to the file system.

 302328831 KB total disk space.
  83285764 KB in 121292 files.
    147472 KB in 37044 indexes.
         0 KB in bad sectors.
    328547 KB in use by the system.
     65536 KB occupied by the log file.
 218567048 KB available on disk.

      4096 bytes in each allocation unit.
  75582207 total allocation units on disk.
  54641762 allocation units available on disk.

Internal Info:
00 3c 03 00 8c 6a 02 00 37 7e 04 00 00 00 00 00  .<...j..7~......
9b 01 00 00 40 00 00 00 00 00 00 00 00 00 00 00  ....@...........
42 00 00 00 32 73 3a 77 18 83 35 00 18 7b 35 00  B...2s:w..5..{5.

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>

[TwinHeadedEagle]

Good. How is the situation now?

[TBone34]

its not frozen yet, did it find anything?

are there any viruses?

 

thanks

[TwinHeadedEagle]

I didn't spot the signs of infection, but we needed to check file system for malfunctions. Let me know if everything is running fine.

[TBone34]

its not frozen today

[TwinHeadedEagle]

Can we consider it as Solved by now?

[TBone34]

if i dont have viruses?

[TBone34]

did disk checker find anuthing which would cause it to freeze?

[TwinHeadedEagle]

It made some modifications, but we cannot know what exactly.

[TBone34]

ok thanks for your help my friend

[TwinHeadedEagle]

Since there are no more problems, we can declare this PC clean

Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.

Step 1. - Creation of system restore point and tools removal.

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.

Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.

Security tips - highly recommended reading:

• Simple and easy ways to keep your computer safe and secure on the Internet

Maintenance tips:

• Optimize Windows for better performance

Additional software that I personally use and install on all my clients devices:

• Malwarebytes' Anti-Malware (paid version highly recommended) - to scan your system from time to time in search for malware.
• Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
• McShield - to prevent infections spread by removable media.
• Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
• Adblock - to surf the web without annoying ads!
• Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:

Thank you!

Stay safe,

TwinHeadedEagle

[AdvancedSetup]

Glad we could help.

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