Error code 20034

[wml52]

I am new to this forum and a novice with compurers so my apoliges if I am not posting in the correct forum.

 

I recently updated to the lasted free version of Malwarebytes Anti-Malware. After the installation I ran the program, when the program finished the scan I received the following message "Scanned failed with error code: 20034"

 

I have never received this error message before and could not find any information about it and how to fix it.

 

I am running Karspersky Internet Security 2016 and thought that might be causing the issue, however I disabled KIS 2016 and ran Malwarebytes again but received the same error code after the scan.

 

I would appreciate any help with regard to finding a cause and fix for this error code.

 

Thank you to all.

 

Bill

[Firefox]

Hello and Welcome to Malwarebytes

Let's try this first.... (the upgrade may have had issues)

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: More info about v2.2.0 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thank You,

Firefox

[wml52]

Uninstalled and reinstalled Malwearbytes Anti-Malware but got the same 20034 error code.

 

I have attached the additional files requested. Again I thank you for your help.

 

BIll

 

 

FRST.txt

Addition.txt

CheckResults.txt

[Firefox]

Hello and Welcome to Malwarebytes

You have some services failing as well as other things that will require help from an expert...

We are not permitted to work on possible malware-related issues here in this section of the forum.

Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you