Malwarebytes anti malware fails to run/start

[Accountnaam]

Hello forum!

 

so I am having a bit of a problem with malware bytes anti malware it fails to run.

Looking into Event viewer log here is the error

Faulting application name: mbam.exe, version: 2.3.125.0, time stamp: 0x5612a56bFaulting module name: mbam.exe, version: 2.3.125.0, time stamp: 0x5612a56bException code: 0xc0000005Fault offset: 0x001d030aFaulting process id: 0x1304Faulting application start time: 0x01d11d6ae2b6fc6aFaulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeFaulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeReport Id: 2160ea82-895e-11e5-834e-80fa5b024aabFaulting package full name: Faulting package-relative application ID: 

I have tried the MBAM clean removal procces but it still fails to run

 

 

 

 

[AdvancedSetup]

Hello and

 

Please read the following and post back the 3 requested logs.
 
Diagnostic Logs
 
Thank you
 

[Accountnaam]

As requested here are the logs

 

The Farbar logs are in dutch so I hope that isn't a problem

FRST.txt

Addition.txt

CheckResults.txt

[AdvancedSetup]

Please remove MBAM from the Compatibility setting.

 

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe        ~ WIN7RTM

 

 

Then do an MBAM CLEAN removal and reinstall and try again and let me know.

 

Please uninstall your current version of MBAM and reinstall the latest version. MBAM Clean Removal Process 2x

 

Thanks

[Accountnaam]

Removed MBAM from the compatability setting

And did the clean removal proccess

unfortunatly it still wont run

[AdvancedSetup]

Please go ahead and run through the following steps and post back the logs when ready.  SKIP step 6 if it's still a problem.
 
STEP 04
Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next reply message
• When completed make sure to re-enable your antivirus

STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

STEP 06
Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkits, Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button. Remove any threats found
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.


STEP 07


Please go here to run the online antivirus scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings and ensure these options are ticked:
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
• Click Scan
• Wait for the scan to finish
• If any threats were found, click the 'List of found threats' , then click Export to text file....
• Save it to your desktop, then please copy and paste that log as a reply to this topic.

STEP 08
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

[Accountnaam]

I did all the steps above here are the logs

 

I dont have a log file of eset online scanner since it did not find any items/objects

 

also tried to start MBAM again but same as before nothing happened

 

sorry for taking so long to reply the scan took a while.

FRST.txt

Addition.txt

AdwCleanerS4.txt

JRT.txt

[AdvancedSetup]

Can you start an elevated admin command prompt and then run a full disk check.

 

You should find CMD Prompt on your all applications list and should be able to right click and choose "Run as administrator" then type the following.

 

 

CHKDSK  C:  /R

 

It will say it cannot lock the drive and ask if you want to run it on restart. Press the Y key and then restart the computer and let it run. It should take at least 10 minutes or more to run. On slower systems it could take hours to run.

Once done then try running the MBAM CLEAN removal process again and then reinstall and try to run again. Let me know what you get please.

[Accountnaam]

After running CHKDSK (took a while) it said there where no bad clusters

Then I did the clean removal proccess and reinstalled but it still wont run.

If I look in task manager I can see mbam run for about a second.

before it's no longer seen in task manager

[AdvancedSetup]

Okay. Let me get a new set of logs as you did in post #3 and I'll take a look and check with our QA department as well.

 

Thanks

[Accountnaam]

As requested here are the logs

CheckResults.txt

Addition.txt

FRST.txt

[AdvancedSetup]

Well the program still continues to crash but nothing obvious showing why. Let me have you read the directions in this forum and post there and let's see if one of the BSOD experts can help track down what's causing the program to crash.

 

 

BSOD, Crashes, Kernel Debugging

 

Let me know once you've posted there so I can link in and follow that topic too.

 

Thanks