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Hankumin

BSOD on Acer V 15 nitro

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Name: Calvin Han

 

OS: Windows 10

 

X64

 

Original OS: Windows 8.1

 

Age of Hardware: 1 year old

 

OS age: 4 months/ have not reinstalled

 

Acer

 

VN7-591G-70rt

 

Laptop

 

I am experiencing multiple errors which are causing the BSOD some of which are dpc_watchdog_violation,0x000001d3 or an error about security essentials. At this point i am unsure if it is hardware or software although i do notice that the BSOD happens after i move with the laptop. I also lose connection with wifi too even though it is still connected with the wifi adapter built in it.

SysnativeFileCollectionApp.zip

perfmon.zip

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Hi Hankumin & Welcome to the forums ^_^,

 

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-


Below is the stack for your latest dump file -

2: kd> knL # Child-SP          RetAddr           Call Site00 ffffd000`c43b93c0 fffff801`82c46800 nt!KiSwapContext+0x7601 ffffd000`c43b9500 fffff801`82c46218 nt!KiSwapThread+0x16002 ffffd000`c43b95b0 fffff801`82c48465 nt!KiCommitThreadWait+0x14803 ffffd000`c43b9640 fffff800`61fefec5 nt!KeWaitForSingleObject+0x38504 ffffd000`c43b96f0 fffff800`65d1daf1 ndis!NdisMSleep+0x5505 ffffd000`c43b9770 ffffe000`37165030 Qcamain10x64+0x1daf106 ffffd000`c43b9778 ffffe000`3bf13290 0xffffe000`3716503007 ffffd000`c43b9780 00000000`00000000 0xffffe000`3bf13290 

As per the stack, your Atheros Wireless Driver is causing the problem. I see that Acer has released an updated driver for your laptop. Kindly download the below driver and see if the system still crashes or not -

http://global-download.acer.com/GDFiles/Driver/Wireless%20LAN/Wireless%20LAN_Atheros_12.0.0.102_W10x64_A.zip?acerid=635730663635287445&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20VN7-591G&OS=ALL&LC=en&BC=ACER&SC=PA_6

 

Below is a list of 3rd party drivers present on your system -

**************************Thu Nov 12 02:42:51.456 2015 (UTC + 5:30)**************************RadioShim.sys               Wed Jul 17 00:28:57 2013 (51E597F1)LMDriver.sys                Wed Jul 17 00:28:57 2013 (51E597F1)point64.sys                 Thu Dec 12 18:46:17 2013 (52A9B721)TeeDriverx64.sys            Tue Feb  4 01:54:40 2014 (52EFFB08)iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)mfehidk.sys                 Thu Sep 25 03:56:25 2014 (54234511)mfewfpk.sys                 Thu Sep 25 03:56:43 2014 (54234523)mfeavfk.sys                 Thu Sep 25 03:57:42 2014 (5423455E)mfefirek.sys                Thu Sep 25 03:59:05 2014 (542345B1)rt640x64.sys                Wed Apr  1 20:04:31 2015 (551C01F7)RtsUer.sys                  Mon May 11 12:40:15 2015 (555055D7)Qcamain10x64.sys            Tue May 19 01:48:19 2015 (555A490B)RTKVHD64.sys                Tue Jun 16 16:25:05 2015 (55800089)intelppm.sys                Fri Jul 10 08:42:59 2015 (559F383B)NvStreamKms.sys             Sat Jul 25 14:52:15 2015 (55B35547)MBAMSwissArmy.sys           Wed Jul 29 09:56:01 2015 (55B855D9)btfilter.sys                Thu Jul 30 14:22:09 2015 (55B9E5B9)igdkmd64.sys                Wed Aug  5 05:12:35 2015 (55C14DEB)nvvad64v.sys                Mon Aug 10 13:21:42 2015 (55C8580E)mbam.sys                    Tue Aug 11 23:05:19 2015 (55CA3257)nvlddmkm.sys                Sat Oct  3 07:38:52 2015 (560F38B4)¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``**************************Mon Nov  2 02:37:38.109 2015 (UTC + 5:30)**************************hiber_storport.sys          Fri Jul 10 08:50:46 2015 (559F3A0E)
http://www.carrona.org/drivers/driver.php?id=RadioShim.sys
RtsUer.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Qcamain10x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
 
Let me know how it goes ^_^
 
-Pranav

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Thank you for the response but I am unable to to the update the driver you gave me. The BSOD ended due to another update by it wont connect via wifi as it says there is no internet access and it wont let me change the driver given as it says "The Best Driver Software is already Installed". Any idea on how to fix that but if not thank you for your help it was really appreciated :D

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Just fixed the wifi issue so my computer is all good now so thank you so much for the help :D

That's great. Any chance you could post back what solved your problem? It would help the future visitors :)

 

 

-Pranav

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I was unable to install the drivers but the bsod started to end on its on. I wasn't sure why but i also noticed that the wifi was not connecting so immediately knew it the network adapter was still not working. In the end I resorted to a factory reset which put it back to windows 8.1 os but that fixed the wifi issue. I know I prob could have found another way but I was losing patience and needed it for classes. Other than that the wireless network adapter which is a QCA61x4 is now on an older driver (11.0.0373) and the operating system is back to windows 8.1.

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