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I can't install Malwarebytes: Runtime Error (at 97:137): Could not call proc


jansoman
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I have a gateway laptop that cannot connect to the internet but can ping successfully. I have tried all sorts of dns flushes, cmd prompt resets, I tried restoring to an earlier restore point and nothing works. I found some trojans and need to remove them but I cannot install malwarebytes now getting this error: 

 

Runtime Error (at 97:137): Could not call proc

 

Please any help would be greatly appreciated, I am stuck and have wasted hours on this.

 

I have followed some of the previous posts and have already ran the FRST and have the following files if this helps.

 

Thank you

FRST.txt

Addition.txt

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Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....
 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

Next,

 

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.
 

Next,

 

Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/
 

  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8/8.1/10, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes select "Report",in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference. log will open.
  • Close the program > Don't Fix anything!

Next,

 

 

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" Also checkmark Shortcut.txt and Addition.txt under Optional scan Select scan, when done post the two logs....
 

Next,

 

Download Farbar Service Scanner from here: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and run it on the computer with the issue.
Make sure the following options are checked:
 

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender

  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

 

 

Let me see those logs, also give an update on any remaining issues or concerns...

Fixlist.txt

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Double-click RogueKiller.exe to run again. (Vista/7/8/10 right-click and select Run as Administrator)

When "initializing/pre-scan” completes  press the Scan button, this may take a few minutes to complete.

When the scan completes open the Registry tab and locate the following detections:

[PUP] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\cherimoya (system32\drivers\cherimoya.sys) -> Found
[PUP] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Updater By SweetPacks (C:\Program Files\Updater By SweetPacks\ExtensionUpdaterService.exe) -> Found
[PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\cherimoya (system32\drivers\cherimoya.sys) -> Found
[PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Updater By SweetPacks (C:\Program Files\Updater By SweetPacks\ExtensionUpdaterService.exe) -> Found
[PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\cherimoya (system32\drivers\cherimoya.sys) -> Found
[PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Updater By SweetPacks (C:\Program Files\Updater By SweetPacks\ExtensionUpdaterService.exe) -> Found

Make sure those entries are Checkmarked (ticked) also ensure that all other entries are not Checkmarked.

Open the Files tab and locate the following detections:

[PUP][Folder] C:\ProgramData\{027FFED9-6EAA-47D7-9DF1-47A5D697579E} -> Found
[PUP][Folder] C:\ProgramData\{373A11D3-0B96-4E16-9184-7D0FBE86932F} -> Found
[PUP][Folder] C:\ProgramData\{93E26451-CD9A-43A5-A2FA-C42392EA4001} -> Found
[PUP][Folder] C:\Program Files (x86)\Conduit -> Found

Make sure those entries are Checkmarked (ticked) also ensure that all other entries are not Checkmarked.

Hit the Delete button, when complete select "Report" in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference.
 

Next,

 

Please download http://www.majorgeeks.com/mg/getmirror/complete_internet_repair,1.html Complete Internet Repair and save/transfer it to the Desktop of sick PC. <--- Do not save anywhere else

 

Download Mirror http://www.majorgeeks.com/mg/getmirror/complete_internet_repair,2.html

 

Double click the icon and select Extract (accept UAC alert if applicable)

 

Double click the Complete Internet Repair folder on your desktop.

Run the version relevant to your system, 32 bit or 64 bit.

Double click the CIntRep.exe icon <----32 bit version.

Double click the ClntRep_64.exe icon <--- 64 bit version

Place a checkmark next to the following entries:

 

Reset Internet Protocol (TCP/IP)

Repair Winsock (Reset Catalog)

Renew Internet Connections

Flush DNS Resolver Cache

Repair Internet Explorer

Clear Windows Update History

Repair Windows / Automatic Updates

Repair SSL / HTTPS / Cryptography

Reset Windows Firewall Configuration

Restore the default hosts file

Repair Workgroup Computers view

 

Click Go!

 

Ignore any error messages for now

 

Click OK to reboot your computer

 

let me see those logs also give an update on any remaining issues or concerns...

 

Kevin,...

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Kevin,

 

Here are the next two log files for the Rogue Killer and the Internet repair. 

 

All steps are currently completed.

 

My windows 7 Build 7601 still reads "This copy of Windows is not genuine"

 

My copy of Chrome was also deleted by FRST.

 

Internet is not connected since I ran the FRST step and windows went in-genuine on me.

 

Thanks again

 

 

ComIntRepair.log

RK Log New.txt

post-195098-0-58136000-1447180241_thumb.

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You say the internet connection is lost since running FRST, yet you already state the connection is not working in your opening response?

 

I have a gateway laptop that cannot connect to the internet

 

Next,

 

I remove Chrome as the navigational address appeared to be wrong, it was listed as follows in your logs:

C:\Users\Noelle\AppData\Local\Google\Chrome\Application\chrome.exe

Chrome executable should run from following address as far as i`m aware:

C:\Program Files\Google\Chrome\Application\Chrome.exe

Regarding the internet connection, right click on the internet icon next to the clock and select "Troubleshoot problems" let me know what response it returns...

Next,

Please download MiniToolBox from here:

http://www.bleepingcomputer.com/download/minitoolbox/dl/65/

Transfer to sick PC save to desktop and run it.

Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points



Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
 
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

 

thank you,

 

Kevin
 

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Let me clarify a little what the symptoms were initially. The Wi-Fi was connected and did not have a no internet warning, but I could not access internet anywhere or from any browser. In cmd prompt, i could ping websites successfully, but could never access them from a browser.

 

In addition, Initially I noticed that while I had the ethernet cable plugged in, Microsoft Security Essentials was able to update successfully, but windows updates could not connect to update or download and still no internet available.

 

The difference now, is the warning sign on the Wi-Fi icon in the task bar and the inability to ping anything from cmd prompt.

 

Thank you for the following steps. I will send the reports when they complete.

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Minitoolbox indicates the internet connection is established, both wireless and ethernet...

 

Disconnect the ethernet cable, then do the following:

 

Download and unzip DNSJumper, transfer to your Desktop of sick PC, the tool is portable no installation necessary.

DNSJumper instructions available here: http://www.sordum.org/7952/dns-jumper-v2-0/

Tool can be downloaded here: http://www.sordum.org/downloads/?dns-jumper

Right click on Dnsjumper.exe and select "Run as Administrator" to start the tool.

From the lefthand pane select "Flush DNS"

From the main interface select the dropdown under "Choose a DNS Server"

From the list select either "Google Public DNS" or "Open DNS"

From the lefthand pane select "Apply DNS"

When done re-boot your system....

 

Is the connection ok?

 

Thank you,

 

Kevin....

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Download Portable Windows Repair (all in one) from one of the following:

http://www.tweaking.com/content/page/windows_repair_all_in_one.html
http://www.majorgeeks.com/Tweaking.com_-_Windows_Repair_Portable_d7222.html
http://www.bleepingcomputer.com/download/windows-repair-all-in-one-portable/

Unzip the contents and transfer to  the desktop of sick PC.

Open the folder, run the tool by right click on Repair_Windows (icon with red briefcase) select "Run as Administrator"


tweak1.jpg

From the main GUI do the following:




Select Tab 5 and Create System Restore Point


tweak4.jpg

Select Repairs tab => Click the Open repairs tab


tweak5.jpg

The repairs window will open, Check the boxes as indicated, also the "Restart" option, then select Start...


tweak6.jpg

DON'T use the computer while each scan is in progress.

Post the log, to access select "settings" tab > "open log folder" tab, log will be named _Windows_Repair_Log there should also be a log related to internet, post that also...


tweak7.jpg

Post logs, let me know if any improvement...

Kevin.

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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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