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Need Help Removing Android/Trojan.gedma.rp - Malwarebytes can't uninstall


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Hi, I have a trojan on my phablet that automatically installs apps. I delete the apps, but still have problems. Security 360 and Malwarebytes found the trojan:


 


Android/Trojan.gedma.rp


 


However, neither can remove it. When I run Malwarebytes, I go through these steps:


 


Delete


Do you want to delete? 


OK


Device Management - Do you want to uninstall app?


OK


UNINSTALL UNSUCCESSFUL


 


How do I get this off of my tablet?


 


Thanks.


 

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Hi Oceanviews

 

This has become a big problem with cheaper priced Devices originating from China, they come preinstalled with malicious apps and cannot be removed using Android's uninstaller because they are installed as a system app.

 

These apps on your device should not be trusted, there are a few things you can do.

 

- Disable the app – Can be done via Android Settings -> Apps -> bad app -> Force stop/disable

        This will prevent the app and any associated services from running.

 

- Root your device and uninstall the malicious apps. Usually reserved for advanced users, please do at your own risk.

 

- Install different, trusted, ROM to replace infected one. Usually reserved for advanced users, please do at your won risk.

 

- Return device where purchased.

 

I wish there were more options but where Android's openness and built in security collide; openness, anyone can flash a device with a custom ROM, security, you can't uninatll system apps.

 

Regards,

 

-Armando

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Hi Armando,

 

Thank you for replying. I have no idea which app it is. :o(

 

Perhaps I can find someone to do the advanced options that you suggested.

 

I don't think it came with the problem as I had the phablet for about 9 months before the issue came up.  I have gotten rid on all but a handful of trusted apps (Angry Birds, etc.)

 

Antivirus 360 does warn me when a new app was installed and I can delete. But there is no way to stop them from being installed. Very frustrating.

 

Patrice

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  • 2 weeks later...

I'm assuming I'm in the correct area with my issue.

This message "unfortunately, adult browser has stopped. OK" I am not sure where or how this came about, but I cannot do anything really on the phone.  This message is not going away.  I reset my phone back to the factory settings but the message is still there across my every screen.  I don't know what kind of "ware" this might be and what else I should do to get rid of it. HELP PLEASE!!!!

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Hi Oceanviews,

 

Sorry for the confusion, someone else posted a question in your thread.

 

Check your app installs the Gedma app might be called SmsReg or Device Management and have icons like one of these two I've attached. 

 

Next: Disable – Can be done via Android Settings -> Apps -> bad app -> Force stop/disable

        This will prevent the app and any associated services from running.

 

Regards,

 

-Armando

 

 

post-140207-0-69401400-1449177794_thumb.

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Unfortunately, I do not see those apps installed. These programs/apps cannot be deleted.

Here is a screenshot of the trojan info:

 

Surprised I can't simply attach an image to this post. Looks like I have to upload somewhere else, then [rovide a URL.

 

https://drive.google.com/file/d/0Bxl9Rf6SDGmad01EOHRSNDlDVlE/view?usp=sharing

 

 

Hi Oceanviews,
 
Sorry for the confusion, someone else posted a question in your thread.
 
Check your app installs the Gedma app might be called SmsReg or Device Management and have icons like one of these two I've attached. 
 
Next: Disable – Can be done via Android Settings -> Apps -> bad app -> Force stop/disable
        This will prevent the app and any associated services from running.
 
Regards,
 
-Armando

 

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  • 2 weeks later...

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