Help with LavasoftTcpService.dll, logs already enclosed!

[upandatom]

So my Plex Media Server has been crashing regularly, and after posting the crash logs on their boards I've been told that lavasofttcpservice.dll is the culprit.

 

I looked through some existing threads and followed the instructions provided by Kevinf80.  Here are the logs he recommended be included.  If anything else is needed please let me know, and thanks so much for the help.

 

Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 11/8/2015

Scan Time: 3:46 PM

Logfile: 

Administrator: Yes

 

Version: 2.2.0.1024

Malware Database: v2015.11.08.05

Rootkit Database: v2015.11.04.02

License: Trial

Malware Protection: Enabled

Malicious Website Protection: Enabled

Self-protection: Disabled

 

OS: Windows 8.1

CPU: x64

File System: NTFS

User: J Jonah Jameson

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 366413

Time Elapsed: 40 min, 56 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 0

(No malicious items detected)

 

Registry Values: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 0

(No malicious items detected)

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

 

 

 

 

Addition.txt

FRST.txt

RogueKiller.txt

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll try to help your with your issue.
 
     
    
Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 

---

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please upload it to your reply.

fixlist.txt

[upandatom]

Thanks for the help, TwinHeadedEagle!  I just ran the fix, I'll test out my Plex Media Server and see if it continues to crash.  Is there any way to know what caused this to happen?  If it's a specific program or addon I'd like to avoid this problem happening again.

 

 

Fixlog.txt

[TwinHeadedEagle]

Let's make one more scan:

Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[upandatom]

Here we go, fingers crossed!

Addition.txt

FRST.txt

[TwinHeadedEagle]

Can you reinstall Plex? PC is clean now.
 
 
Fix with AdwCleaner
 
Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Cleaning.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

[upandatom]

Plex is working!  Is there anything in the logs that show what could have caused this?  I'd like to avoid installing whatever it was again.  Also, if this problem does happen again, can I use the fixlist.txt file again?

 

Thanks for all the help!

[TwinHeadedEagle]

Yes, you had some Lavasoft components. I am not sure how they got into your system, but they are removed.

[upandatom]

Thanks yet again.  Here's the log from AdwCleaner.  Sorry for taking so long, just got home from work.  Would I be able to re-use the fixlist you provided if plex starts crashing again?

AdwCleanerC1.txt

[TwinHeadedEagle]

No, this is one time fix. You should start new topic.
 
 
 
Since there are no more problems, we can declare this PC clean
 
Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.
 
 
Step 1. - Creation of system restore point and tools removal.
 
 
Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.
 
 
Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.
 
 
Security tips - highly recommended reading:

• Simple and easy ways to keep your computer safe and secure on the Internet

Maintenance tips:

• Optimize Windows for better performance

Additional software that I personally use and install on all my clients devices:

• Malwarebytes' Anti-Malware (paid version highly recommended) - to scan your system from time to time in search for malware.
• Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
• McShield - to prevent infections spread by removable media.
• Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
• Adblock - to surf the web without annoying ads!
• Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!

 
 
 
Stay safe,
TwinHeadedEagle

[upandatom]

Thanks a ton!  Hopefully you got that beer I sent over.    

 

Cheers!

[AdvancedSetup]

Glad we could help.

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