Product Key

[LostKeys]

I went through the tradgey of having my HDD crash and losing my product key. I had bought my malwarebytes lifetime from Newegg.com where the CD had the Newegg logo and was only meant to be sold through Newegg. I have the reciept, how can I go about recovering the product key? I no longer have the disk.

[daledoc1]

Hello and :
 
Since you purchased from Newegg, that would probably be the best place to start.
They are an authorized reseller and AFAIK do a pretty good job with record-keeping.

 

If that is not successful, the only folks who can help with licensing issues are the Support folks at the help desk.
We here at the forum do not have access to the necessary information to resolve such an error.

• If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
  • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
• If you do NOT already have a ticket at the Help Desk, you may open one HERE.
  • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
    • Name of purchaser
    • Email address of purchaser
    • Date of purchase
    • cleverbridge reference number (or details about the seller, if it was NOT malwarebytes online store)
    • MBAM license ID and Key information

• Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.

In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Thanks for your patience and understanding,

[LostKeys]

Hello and :

 

Since you purchased from Newegg, that would probably be the best place to start.

They are an authorized reseller and AFAIK do a pretty good job with record-keeping.

 

If that is not successful, the only folks who can help with licensing issues are the Support folks at the help desk.

We here at the forum do not have access to the necessary information to resolve such an error.

• If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
  • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
• If you do NOT already have a ticket at the Help Desk, you may open one HERE.
  • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
    • Name of purchaser
    • Email address of purchaser
    • Date of purchase
    • cleverbridge reference number (or details about the seller, if it was NOT malwarebytes online store)
    • MBAM license ID and Key information

• Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.

In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Thanks for your patience and understanding,

 

Thank you. I placed a ticket through the above link and will try to reach out to Newegg tomorrow.

[daledoc1]

Sounds like a plan.

 

Good luck,