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After using malwarebytes I can't get most programs to connect to the internet


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Hi,

 

can someone please help?! I used malwarebytes and deleted some threats out of my laptop and now I can not use the internet with mozilla or google chrome... there are also some other programs that are having trouble connecting...
I can use ​the microsoft edge though

I am freaking out because I use this lap top for work and can't get things done without it :(

thanks, nele
 

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Hello and :welcome: :
 

 

Removal of certain types of malware can sometimes "break" networking/connectivity.

In many cases, it can be easily fixed with a bit of expert help.

 

We are not permitted to work on possible malware-related issues here in this particular section of the forum.
Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

So, for expert assistance, I suggest that you might want to please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue - the helper will guide you through scanning, cleanup and repair.

 

Thank you,

 

{{P.S. According to the EULA, use of MBAM on a work/business computer requires both business licensing and the Business version of the program.  Once you get cleaned up, you'll want to look into proper licensing and installing the correct version on your work computer.}}

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