Steam Ad pop-ups

SaitoEXE · November 5, 2015

Hello, I've been getting pop-ups when going into my Steam Store page. The popups won't let me click on anything until I close them and when I do another pops up. It's a total of 2 pop-ups each time, and some times it only pops up when I click somewhere on the Store page. The popups are only in steam and I don't get popups anywhere else. It is effecting 2 of my computers one is a Laptop and the other is my Desktop. I've uploaded some picture of the popups and Farbar Recovery Scans of both computers in question. I have run Malwarebytes scan both quick and full as well as Ccleaner and Adwcleaner but none of these have solved my problem. I would appreciate any help you can give.

AdvancedSetup · November 6, 2015

The logs indicate that you're running pirated software on the desktop computer.

127.0.0.1 secure.tune-up.com

127.0.0.1 www.order.tune-up.com

127.0.0.1 www.tune-up.com

127.0.0.1 www.tune-up.com/order

127.0.0.1 www.registertuneup.com

127.0.0.1 www.tuneup.de

The laptop is running uTorrent which would need to be fully disabled or removed for us to assist you. This topic will be locked for Piracy at this time. If you wish to remove all pirated software to obtain assistance then send me or another Admin/Moderator a private message letting us know you've removed the pirated content and we'll open the topic back up and assist you.

We only work on one machine at a time as well as working multiple machines often ends up in users running a fix on the wrong computer and possibly causing more problems.

Thank you

AdvancedSetup · November 6, 2015

This topic will now be closed due to evidence of cracked or pirated software on this system.

Piracy Policy

AdvancedSetup · November 6, 2015

Topic reopened per request

AdvancedSetup · November 6, 2015

Please read the following and post back the logs when ready and we'll see about getting you cleaned up.

General P2P/Piracy Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Before we proceed further, please read all of the following instructions carefully.

If there is anything that you do not understand kindly ask before proceeding.

If needed please print out these instructions.

Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
If the log is too large then you can use attachments by clicking on the More Reply Options button.
Please enable your system to show hidden files: How to see hidden files in Windows
Make sure you're subscribed to this topic:
- Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
Perform everything in the correct order. Sometimes one step requires the previous one.
If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
You can check here if you're not sure if your computer is 32-bit or 64-bit
Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
When we are done, I'll give you instructions on how to cleanup all the tools and logs
Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
Your topic will be closed if you haven't replied within 3 days
(If I have not responded within 24 hours, please send me a Private Message as a reminder)

STEP 0

RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes

so that your normal security software can then run and clean your computer of infections.

When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies

that stop us from using certain tools. When finished it will display a log file that shows the processes that were

terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot

your computer as any malware processes that are configured to start automatically will just be started again.

Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1

Link 2

On Windows XP double-click on the Rkill desktop icon to run the tool.
On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again.

STEP 01

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

Please download ERUNT from one of the following links: Link1 | Link2 | Link3
ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
Double click on erunt-setup.exe to Install ERUNT by following the prompts.
NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
Choose a location for the backup.
- Note: the default location is C:\Windows\ERDNT which is acceptable.
Make sure that at least the first two check boxes are selected.
Click on OK
Then click on YES to create the folder.
Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02

Please run a Threat Scan with MBAM. If you're unable to run or complete the scan as shown below please see the following: MBAM Clean Removal Process 2x

When reinstalling the program please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link

Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.

Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.

Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

AdvancedSetup · November 6, 2015

Please following the information in this link to reset your HOSTS file back to default.

https://support.microsoft.com/en-us/kb/972034

SaitoEXE · November 6, 2015

-----Malwarebytes Scan Log-----

Malwarebytes Anti-Malware

www.malwarebytes.org

Scan Date: 2015/11/06

Scan Time: 15:28

Logfile:

Administrator: Yes

Version: 2.2.0.1024

Malware Database: v2015.11.06.01

Rootkit Database: v2015.11.04.02

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: Owner

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 405070

Time Elapsed: 10 min, 51 sec

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Deep Rootkit Scan: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

Processes: 0

(No malicious items detected)

Modules: 0

(No malicious items detected)

Registry Keys: 0

(No malicious items detected)

Registry Values: 0

(No malicious items detected)

Registry Data: 0

(No malicious items detected)

Folders: 0

(No malicious items detected)

Files: 0

(No malicious items detected)

Physical Sectors: 0

(No malicious items detected)

(end)

-----RKill log-----

Rkill 2.8.2 by Lawrence Abrams (Grinler)

http://www.bleepingcomputer.com/

More Information about Rkill can be found at this link:

http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 11/06/2015 03:25:02 PM in x64 mode.

Windows Version: Windows 7 Ultimate Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Windows Defender Disabled

[HKLM\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

* Windows Defender (WinDefend) is not Running.

Startup Type set to: Manual

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* HOSTS file entries found:

194.145.200.27 pagead2.googlesyndication.com

127.0.0.1 secure.tune-up.com

127.0.0.1 www.order.tune-up.com

127.0.0.1 www.tune-up.com

127.0.0.1 www.tune-up.com/order

127.0.0.1 www.registertuneup.com

127.0.0.1 www.tuneup.de

Program finished at: 11/06/2015 03:25:43 PM

Execution time: 0 hours(s), 0 minute(s), and 40 seconds(s)

----------------------------------------------------------------------------

I reset my Hosts according to the link you gave me and that was the only time I reset my computer during the process. I reset my Hosts after scanning, should I scan again and post the news logs or will that not be necessary?

AdvancedSetup · November 6, 2015

We'll see it more in the following scans so not an issue at this time.

Please go ahead and run through the following steps and post back the logs when ready.

STEP 04

Please download Junkware Removal Tool to your desktop.

Shutdown your antivirus to avoid any conflicts.
Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next reply message
When completed make sure to re-enable your antivirus

STEP 05

Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator
Click on the Scan button.
AdwCleaner will begin...be patient as the scan may take some time to complete.
When it's done you'll see: Pending: Please uncheck elements you don't want removed.
Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
Look over the log especially under Files/Folders for any program you want to save.
If there's a program you may want to save, just uncheck it from AdwCleaner.
If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
If you're ready to clean it all up.....click the Clean button.
After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder.
Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
To restore an item that has been deleted:
Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

STEP 06

Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link

Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkits, Under Non Malware Protection set both PUP and PUM to Treat detections as malware.

Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button. Remove any threats found

Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

STEP 07

Please go here to run the online antivirus scannner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activex control to install
Click Start
Make sure that the option Remove found threats is unticked
Click on Advanced Settings and ensure these options are ticked:
- Scan for potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth Technology
Click Scan
Wait for the scan to finish
If any threats were found, click the 'List of found threats' , then click Export to text file....
Save it to your desktop, then please copy and paste that log as a reply to this topic.

STEP 08

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

Double-click to run it. When the tool opens click Yes to disclaimer.
Press the Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

SaitoEXE · November 6, 2015

-----Junkware Removal Tool-----

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Malwarebytes

Version: 7.6.4 (09.28.2015:1)

OS: Windows 7 Ultimate x64

Ran by Owner on 2015/11/06 at 16:14:09.76

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Tasks

~~~ Registry Values

~~~ Registry Keys

~~~ Files

~~~ Folders

Successfully deleted: [Folder] C:\Users\Owner\Appdata\Local\crashrpt

~~~ Chrome

[C:\Users\Owner\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\Owner\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:

[C:\Users\Owner\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\Owner\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:

[]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on 2015/11/06 at 16:16:21.76

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

-----Adwcleaner-----

# AdwCleaner v5.018 - Logfile created 06/11/2015 at 16:19:56

# Updated 05/11/2015 by Xplode

# Database : 2015-11-03.2 [server]

# Operating system : Windows 7 Ultimate Service Pack 1 (x64)

# Username : Owner - SAITO-PC

# Running from : C:\Users\Owner\Desktop\AdwCleaner.exe

# Option : Cleaning

# Support : http://toolslib.net/forum

***** [ Services ] *****

***** [ Folders ] *****

***** [ Files ] *****

***** [ DLLs ] *****

***** [ Shortcuts ] *****

***** [ Scheduled tasks ] *****

***** [ Registry ] *****

***** [ Web browsers ] *****

[-] [C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [startup_URLs] Deleted : hxxp://isearch.avg.com/?cid={408E8525-0E31-4F90-B9AE-F599BA9F8C4F}&mid=1d9c2fd5f17047d08daed16f5e1a95d4-414aea6313dd925d09dd1828a7ce0ca7c1d2825f〈=en&ds=st011&pr=sa&d=2012-06-26%2002:32:08&v=11.1.0.7&sap=hp

[-] [C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [startup_URLs] Deleted : hxxp://isearch.avg.com/?cid={B985F085-F8B1-4B3A-809B-BF0A1D278009}&mid=e00e0424594047d09753d16f5e1a95d4-414aea6313dd925d09dd1828a7ce0ca7c1d2825f〈=en&ds=st011&pr=sa&d=2013-01-25%2015:51:13&v=13.2.0.4&sap=hp

*************************

:: "Tracing" keys removed

:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C3].txt - [1314 bytes] ##########

-----Malwarebytes Anti-Malware-----

www.malwarebytes.org

Scan Date: 2015/11/06

Scan Time: 16:22

Logfile:

Administrator: Yes

Version: 2.2.0.1024

Malware Database: v2015.11.06.01

Rootkit Database: v2015.11.04.02

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: Owner

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 403828

Time Elapsed: 13 min, 40 sec

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Deep Rootkit Scan: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

Processes: 0

(No malicious items detected)

Modules: 0

(No malicious items detected)

Registry Keys: 0

(No malicious items detected)

Registry Values: 0

(No malicious items detected)

Registry Data: 0

(No malicious items detected)

Folders: 0

(No malicious items detected)

Files: 0

(No malicious items detected)

Physical Sectors: 0

(No malicious items detected)

(end)

-----ESET Online Scanner-----

C:\Users\Owner\AppData\Roaming\PowerISO\Upgrade\PowerISO6-x64.exe a variant of Win32/FusionCore.C potentially unwanted application

C:\Users\Owner\AppData\Roaming\PowerISO\Upgrade\PowerISO6.exe a variant of Win32/FusionCore.C potentially unwanted application

E:\Games\Heroes of Might and Magic 3 Complete HotA\HotA_launcher.exe Win32/GameTool.BV potentially unsafe application

E:\Translation Tools\TA\agth.dll a variant of Win32/AGTH.A potentially unwanted application

-----Farbar Recovery Scan Tool-----

Files have been attached to post.

Addition.txt

FRST.txt

AdvancedSetup · November 6, 2015

So much junk installed on the computer now or at one time. Amazing it even runs.

Please go into Control Panel, Add/Remove and uninstall ALL versions of Java and then run the following.

Please download JavaRa-1.16 and save it to your computer.

Double click to open the zip file and then select all and choose Copy.
Create a new folder on your Desktop named RemoveJava and paste the files into this new folder.
Quit all browsers and other running applications.
Right-click on JavaRa.exe in RemoveJava folder and choose Run as administrator to start the program.
From the drop-down menu, choose English and click on Select.
JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
A logfile will pop up. Please save it to a convenient location and post it in your next reply.

Next:

Please Run TFC by OldTimer to clear temporary files:

Download TFC from here and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Close any open programs and Internet browsers.
Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
Please be patient as clearing out temp files may take a while.
Once it completes you may be prompted to restart your computer, please do so.
Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

SaitoEXE · November 6, 2015

JavaRa 1.16 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Sat Nov 07 07:34:19 2015

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0001-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0002-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0003-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0004-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0005-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0006-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0007-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0008-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0009-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0010-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0011-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0012-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0013-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0014-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0015-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0016-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0017-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0018-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0019-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0020-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0021-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0022-ABCDEFFDCBA}. The error returned was 124.

Found and removed: Applications\java.exe

Found and removed: Applications\javaw.exe

Found and removed: Software\JavaSoft\Java Update

Found and removed: SOFTWARE\Classes\CLSID\{08B0E5C0-4FCB-11CF-AAA5-00401C608501}

Found and removed: SOFTWARE\Classes\CLSID\{5852F5ED-8BF4-11D4-A245-0080C6F74284}

Found and removed: SOFTWARE\Classes\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}

Found and removed: SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}

Found and removed: SOFTWARE\Classes\Interface\{5852F5EC-8BF4-11D4-A245-0080C6F74284}

Found and removed: SOFTWARE\Classes\MIME\Database\Content Type\application/java-deployment-toolkit

Found and removed: SOFTWARE\Classes\TypeLib\{5852F5E0-8BF4-11D4-A245-0080C6F74284}

Found and removed: SOFTWARE\Classes\.jar

Found and removed: SOFTWARE\Classes\jarfile

Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled

Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled.1.7.0.0

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects

Found and removed: SOFTWARE\JavaSoft

Found and removed: SOFTWARE\JreMetrics

------------------------------------

Finished reporting.

AdvancedSetup · November 7, 2015

Please download Security Check by screen317 from HERE or HERE.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
If you get Unsupported operating system. Aborting now, just reboot and try again.
A Notepad document should open automatically called checkup.txt.
Please Post the contents of that document.
Do Not Attach It!!!

SaitoEXE · November 7, 2015

Results of screen317's Security Check version 1.009

Windows 7 Service Pack 1 x64 (UAC is disabled!)

Internet Explorer 11

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Avira Antivirus

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Google Chrome (46.0.2490.71)

Google Chrome (46.0.2490.80)

````````Process Check: objlist.exe by Laurent````````

Avira Antivir avgnt.exe

Avira Antivir avguard.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 22% Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log``````````````````````

AdvancedSetup · November 7, 2015

Overall logs look okay. How is the computer running now?

Are there still any signs of an infection?

SaitoEXE · November 7, 2015

Yes, I still get the same pop-ups.

SaitoEXE · November 7, 2015

I re-installed windows on my laptop since I didn't have any important documents on it, and it seemed to fix the issue. I'm not sure if that helps you at all.

AdvancedSetup · November 7, 2015

Please visit each of the following sites and lets reset all of your browsers back to defaults to prevent unexpected issues.

If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer

How to reset Internet Explorer settings

Firefox

Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome

Start by disabling Sync

How To Delete Your Google Chrome Browser Sync Data

Chrome - Reset browser settings

If that fails then Uninstall Google Chrome and do not reinstall until sure the system is clean.

SaitoEXE · November 7, 2015

I installed firefox because I uninstalled google chrome and I am getting popups of the same kind in Firefox I might have been getting them on chrome but I had a popup blocker.

AdvancedSetup · November 7, 2015

Well it could just be normal popup advertisements of the page.

Try installing this

https://adblockplus.org/

Let me know.

SaitoEXE · November 7, 2015

That does seem to work but I don't think it was a pop-up from the website since it was the main page of twitch.tv but I could be wrong. I also saw a new window open for a split second and then close when I went to that website. I also cleared all my browsers.

AdvancedSetup · November 7, 2015

Well you can try NoScript. That will stop all of it then be very cautious and only temporarily add the minimum sites to use a page. I don't think you're infected at this point I think you're just on Spammy pages that use less than honest or desirable adverts.

https://noscript.net/

SaitoEXE · November 7, 2015

I still get the popups on the steam store page when using the steam client though.

SaitoEXE · November 7, 2015

Correction, I currently am not getting any more popups in steam. I was about 1 hour ago, but it seems to have stopped. I'll keep checking every once in awhile to see if they are gone or not.

SaitoEXE · November 7, 2015

and I got another popup. :unsure:

AdvancedSetup · November 7, 2015

I'm sorry but if you're using NoScript and it's not trusted it's pretty much impossible to get a popup.

Steam Ad pop-ups

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