Mrccpb Posted November 3, 2015 ID:999526 Share Posted November 3, 2015 Greetings,Not too long ago, I received a notice on my computer that my copy of Windows 7 was not genuine, even though it was. After some digging, I found its key and reentered it but somehow during that time, all hell broke loose onto my computer. Even though my computer says that it has a connection to the internet, no data is really being downloaded or sent, and Firefox won't open and just crashes nonstop. I was suggested to try Malwarebytes but when I go to install it. I get Runtime error (at 92.137). I've run other scans with Windows Defender and other malware removals but nothing seems to be working. Any help would be appreciated as I want to avoid having to do a clean install of Windows, but if its necessary I will. Thank you for your time. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted November 3, 2015 ID:999528 Share Posted November 3, 2015 Hello, They call me TwinHeadedEagle around here, and I'll try to help your with your issue. Before we start please read and note the following:We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.Limit your internet access to posting here, some infections just wait to steal typed-in passwords.Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! Rules and policies We won't support any piracy. That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding! The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding! Failure to follow these guidelines will result with closing your topic and withdrawning any assistance. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. Link to post Share on other sites More sharing options...
Mrccpb Posted November 3, 2015 Author ID:999531 Share Posted November 3, 2015 Thank you for your quick replyHere are the results from the FarBar scan FRST.txt Addition.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted November 3, 2015 ID:999533 Share Posted November 3, 2015 FRST search Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:Copy dnsapi.dll into the Search: field in FRST then click the Search Files button.FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.Please attach it to your reply. Link to post Share on other sites More sharing options...
Mrccpb Posted November 3, 2015 Author ID:999540 Share Posted November 3, 2015 These are the results from the FRST searchSearch.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted November 3, 2015 ID:999544 Share Posted November 3, 2015 Okay, this will be a bit tricky, so we must perform some additional steps. Create two folders on your C partition. One should be named 32 and one should be named 64.Download this file and copy it to folder named 32. http://www23.zippyshare.com/v/cwptpKmt/file.htmlDownload this file and copy it to folder named 64. http://www82.zippyshare.com/v/ubmWd4LY/file.htmlWhen you finish this, let me know. Link to post Share on other sites More sharing options...
Mrccpb Posted November 3, 2015 Author ID:999545 Share Posted November 3, 2015 Ok done. I wasn't really sure where to put it so it's just literally right under (C:) Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted November 3, 2015 ID:999546 Share Posted November 3, 2015 Can you make a picture where did you put them? Link to post Share on other sites More sharing options...
Mrccpb Posted November 3, 2015 Author ID:999547 Share Posted November 3, 2015 Here is a snip of where I put them Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted November 3, 2015 ID:999549 Share Posted November 3, 2015 That's fine. I noticed that you run FRST from Safe Mode. Can you run it from Normal mode and attach both reports? Link to post Share on other sites More sharing options...
Mrccpb Posted November 3, 2015 Author ID:999550 Share Posted November 3, 2015 I ran the scan in Normal mode but it wouldn't give me the second report but this is the FRST in normal mode report FRST.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted November 3, 2015 ID:999551 Share Posted November 3, 2015 Before scanning, check Addition.txt box. Link to post Share on other sites More sharing options...
Mrccpb Posted November 3, 2015 Author ID:999552 Share Posted November 3, 2015 There is a reason why you are the expert Addition.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted November 3, 2015 ID:999554 Share Posted November 3, 2015 Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!Right-click on icon and select Run as Administrator to start the tool. (XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please attach it to your reply.fixlist.txt Link to post Share on other sites More sharing options...
Mrccpb Posted November 3, 2015 Author ID:999558 Share Posted November 3, 2015 Here is the fixlog Fixlog.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted November 4, 2015 ID:999597 Share Posted November 4, 2015 Very good. How is your PC behaving now? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 11, 2015 Root Admin ID:1001137 Share Posted November 11, 2015 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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