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Need help to remove a program


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Hello, I need help removing a software I'm not sure if its a Trojan or some sort of virus, buts its called steam stealer I know this because as I'm browsing or playing a video game id get a message from malware bytes saying Malicious Website Blocked (you can see the image under suspicious.png) and this message will constantly appear every now and then, and what also funny is that my steam account was hijacked on October 3rd and after that day I wasn't able to log into my steam account because as soon as it'll log me in it'll instantly log me back out and restart the steam client and ever since that day the problems been occurring, I've tried many virus removals but none are working I think its a hidden Trojan something. (unfortunately the logs weren't pasting so I've added them as files) but I've went to the steam stealer website and I've seen some of its features, ive added that as a file if you wanna read what it does or you can look at their website

 

https://steamstealer.com/start

 

Thanks for your help =).

 

 

 

 

post-194828-0-81551800-1446545523_thumb.

FRST.txt

Addition.txt

Steam stealer Features.txt

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Hello and welcome,

P2P/Piracy Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may or may not see this message box.

            'Could not load DDA driver'
  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.



To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


 

Next,

 

dr_web_cureit_zpse80d87bf.jpg
Download Dr Web Cureit from here http://www.freedrweb.com/cureit save to your desktop. (Scroll to bottom of page)

  • The file will be randomly named
  • Reboot to safe mode
  • Run Dr Web
  • Tick the I agree box and select continue
  • Click select objects for scanning

    drwebselect.JPG
  • Tick all boxes as shown
  • Click the wrench and select automatically apply actions to threats

    drwebfolders.JPG
  • Press start scan
  • The scan will now commence

    drwebscan.JPG
  • Once the scan has finished click open report <<<--- Do not miss this step

    drwebscancomplete.JPG
  • A notepad will open
  • Select File > Save as..
  • Save it to your desktop



This log will be excessive,  Attach it to your next reply…
 

Next,

 

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt and Shortcut.txt under "Optional scan" Select scan, when done post the new logs....
 

Let me see those logs, also give an update on any remaining issues or concerns...

 

Thank you,

 

Kevin...

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​Hello and thank you for you help kevin here are the logs you've requested: and on a side note when I scanned my pc as you requested with the Malwarebytes 0 threats were detected. also whenever I do Ctrl alt delete and go to the task manager the task manager instantly goes off. This person is still on my steam account and I still cant access it =(, please help I don't want people like this to get away with hijacking accounts.

Addition2.txt

Shortcut2.txt

FRST2.txt

post-194828-0-38643000-1446635152_thumb.

Malwarebyteslog.txt

cureit.log

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Those new logs do not indicate any obvious malware or infection. Have you changed passwords on your steam account?

 

Next,

 

Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8/8.1/10, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes select "Report",in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference. log will open.
  • Close the program > Don't Fix anything!

 

Thank you,

 

Kevin

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I ask in last reply that you run scan with Roguekiller and post fresh log, can you do that please..... Before that please do the following:

 

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.
 

Next,

 

Run RogueKiller:

 

  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8/8.1/10, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes select "Report",in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference. log will open.
  • Close the program > Don't Fix anything!


 

 

Post those logs, let me know if any remaining issues or concerns...

 

Thanks,

 

Kevin

 

Fixlist.txt

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I close threads if no activity after 5 days, if all is ok we can clean up now. You can always come back and open a new thread if any issues return...

 

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:



  •    
  • Remove disinfection tools
       
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
       
  • Reset system settings



Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…
 

Next,

 

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin...  busy.gif
 

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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