PUP.Optional.ConduitTB.Gen Keeps coming back after quarantine

[Acadian]

I keep scanning with Malware AntiMalware Premium and quarantine the PUP entries.  However, PUP.Optional.ConduitTB.Gen keeps coming back. I have attached the files, FRST.txt and Addition.txt from my first scan with Farbar Recovery Scan Tool. Any assistance you can give me to remove this infection will be greatly apprecisted.

Addition.txt

FRST.txt

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

---

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

createsrpoint;autoclean;emptyclsid;emptyalltemp;ipconfig /flushdns >>"%temp%\log.txt";b

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

[Acadian]

I ran Zoek as you requested.  However, after 30 minutes, zoek did not seem to be running.  So I checked this with task manager and whatsrunning.  In both instances, zoek was not consumming any system resources. I decided to reboot and contact you about the situation.  I've attached the log.

zoek-results.log

[TwinHeadedEagle]

Can  you open C:\Zoek-results.log and tell me if it is complete? If it is not, please run Zoek one more time.

[Acadian]

The old C:\zoek-results.log was not complete.  Attached is the c:\zoek-results.log from the latest scan.  zoek did a complete scan and requested a reboot.  As a result of the scan, on mail account was removed from Thunderbird, many of my Firefox add-ons settings were reset to defaults, and a couple of toolbars deleted. 

zoek-results.log

[TwinHeadedEagle]

Can you restore missing Firefox add-ons? We can always perform system restore to the time before Zoek was run.

[Acadian]

Yes I can restore missing Firefox add-ons.  What's the next step?  Malware AntiMalware Premium did a scheduled scan overnight and still found the PUP.Optional.ConduitTB.Gen infection.

 

 

[Acadian]

I had to do a system restore to before Zoek was run to restore the missing FireFox add-ons.  Do you want me to rerun FRST and Zoek and send you the logs?

[TwinHeadedEagle]

Please re-run Malwarebytes' Anti-Malware.

• Click the History tab.
• Click Application Logs and click on the newest Protection Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and attach it in your next reply.

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Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[Acadian]

I've re-run Malware Anti-Malware and Farbar Recovery Scan Tool as requested. The outputs are attached.

Anti-MalwareProtectionLog.txt

Addition.txt

FRST.txt

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

fixlist.txt

[Acadian]

I downloaded fixlist.txt and ran FRST as requested.  Attached is the Fixlog.txt.

Fixlog.txt

[TwinHeadedEagle]

Good. How is the situation now?

[Acadian]

PUP.Optional.ConduitTB.Gen is still there after quaratine with Ant-Malware.

[TwinHeadedEagle]

Please re-run Malwarebytes' Anti-Malware.

• Click the History tab.
• Click Application Logs and double-click the newest Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

[Acadian]

Attached is the Malwarebytes' Anti-Malware latest scan log.

Anti-MalwareScanLog.txt

[TwinHeadedEagle]

So they show up again and again in the next scan?

Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[Acadian]

I ran the Farbar Recovery Scan Tool as requested.  Frst.txt and Addition.txt are attached.

Addition.txt

FRST.txt

[TwinHeadedEagle]

Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• Duplicate Cleaner Free 3

After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.

Note: If you are unable to uninstall all programs, please inform me, but continue with other steps.

---

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please upload it to your reply.

fixlist.txt

[Acadian]

I ran the Farbar Recovery Scan Toll as you requested.  Attached is the Fixlog.txt.

Fixlog.txt

[Acadian]

I made a mistake.  I did not uninstall Duplicate Cleaner Free 3 before I ran the Farbar Recovery Scan Tool as reported in the previous post.  I have now uninstalled Duplicate Cleaner Free 3.  Do you want me to run the Farbar Recovery Scan Tool again with the fixlist.txt?

 

I apologize for this.  Hope this does not waste much of your time.  Youe efforts on my behalf are appreciated.

[TwinHeadedEagle]

It is okay. How is the situation now?

[Acadian]

Malwarebytes Anti-Malware is scheduled to run daily.  PUP.Optional.ConduitTB.Gen stiil shows up in the quarantine after each daily scan.

[TwinHeadedEagle]

You need to start MalwareBytes as Administrator.
 
 
Scan with Malwarebytes' Anti-Malware
 
Please re-run Malwarebytes' Anti-Malware as Admininstrator.

• First of all, select update.
• Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
• In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware
• Click the Scan tab, choose Threat Scan is checked and click Start Scan.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the newest Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and upload your next reply.

[Acadian]

Here is the result of the latest scan with Anti-Malware.

Anti-MalwareScanLog.txt