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Hi ,

 

i'm asking support for an issue with MAMM license activation, installed on window 7 64bit OS.

 

After i type my ID and Key i have this message:

 

"You must be connected to the internet to activate your Malwarebytes Anti-Malmware Premium License. Please ensure that you are connected and try again".

 

I read some support thread about this issue in the specific this -> https://forums.malwarebytes.org/index.php?/topic/146279-mbam-conflicts-with-killer-network-card/?p=816628

 

but i have any QUALCOMM service....

 

My laptop is an ASUS K37SV

 

My network board is :  Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

 

and Ralink Technology, Corp. 802.11n Wireless LAN Card

 

I tried to disable Ethernet and use the wireless and disable wifi and use ethernet ... nothing seems to work.

 

My internet connection is fine and even MAMM can update using my internet .

 

Could i have some help to activate my license please?

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Hello and :welcome: :

Until a forum staff member has a chance to respond....

We're sorry you are having problems with license validation.

 

>>For this particular error message, please check your computer's system date and time to be sure they are correct.

>>A few users reporting this issue found that their system date/time were wrong and fixing that resolved the activation issue.

 

If that does not explain or resolve the problem, then I suggest the following:

First:

Please be sure you are not trying to activate your license on more computers than your license allows.

Next:

Please be sure you are entering the correct alphanumeric characters in the correct format.

For example, please be sure not to swap "0" for "O", "1" for "I", etc; and be sure not to add extra spaces.

"Old" lifetime licenses have both a Key and an ID, each of which needs to be entered in its own field.

The ID format is most likely XXXXX-XXXXX and the Key format is most likely XXXX-XXXX-XXXX-XXXX

(Only "new" replacement licenses have just a Key, without an ID.)

There is more information here: How do I activate Malwarebytes Anti-Malware?

Next:

If those do not resolve your issue, unfortunately, the only folks who can help with that particular error message are the Support folks at the help desk.

We here at the forum do not have access to the necessary information to resolve such an error.

  • If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
    • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
  • If you do NOT already have a ticket at the Help Desk, you may open one HERE.
    • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
      • Name of purchaser
      • Email address of purchaser
      • Date of purchase
      • cleverbridge reference number (or details about the seller, if it was NOT malwarebytes online store)
      • MBAM license ID and Key information
  • Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.

In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Thanks for your patience and understanding,

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Hello and :welcome: :

Until a forum staff member has a chance to respond....

We're sorry you are having problems with license validation.

 

>>For this particular error message, please check your computer's system date and time to be sure they are correct.

>>A few users reporting this issue found that their system date/time were wrong and fixing that resolved the activation issue.

 

Thanks for your patience and understanding,

 

 

Thank you so much , the problem was the system time and date not sync :-) Everything is working now ! 

 

kind regards .

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