Malware or possible malware

[duane987]

Admins requested possible malware on browser and would like help getting rid of it

[daledoc1]

Hello and :

We are not permitted to work on possible malware-related issues here in this particular section of the forum.
Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

So, for expert assistance, I suggest that you might want to please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue - the helper will guide you through scanning and cleanup.

Thanks,

[duane987]

can I have the url for the specialized sites so I can contact an expert.

[daledoc1]

Hi:

 

The links are all included in this pinned topic: Available Assistance For Possibly Infected Computers.

It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.
 

So:

 

1. First, please read the advice there, in that pinned topic (the blue link in the previous paragraph here) or >>HERE<<.

2. Then, please start a new, separate post in the malware removal section of the forum.

(It would help to start the process if you would attach the requested logs from FRST (FRST.txt and Addition.txt) to that new post, if you can.)

 

Then please wait for a malware analyst to assist you with looking into your issue - the helper will guide you through scanning and cleanup.

 

Thanks again,