I have deleted infected objects but need assurance

[egghead]

Hi,

 

recently i had been having trouble with adobe flash player and was trying every which way to get it working including disabling antivirus and whilst i did this i installed a new browser 360, and it came with some infected files that are not cleaned,

 

my reasons for being here is to see if my laptop is now free from hidden infections and if my adobe flash is being compromised by something,

 

adobe is still being blocked on chrome but works on 360 browser, and on chrome it says its disabled and to click for info but i then go to plug ins and theres no sign of flash players even tho theyre installed/reinstalled and then some,

 

id much appreciate any help, 

 

cheers.

 

Iv had to attach files as copying them was becoming difficult with multi tabs/tasking

1Addition.txt

1FRST.txt

[egghead]

Hi,

 

recently i had been having trouble with adobe flash player and was trying every which way to get it working including disabling antivirus and whilst i did this i installed a new browser 360, and it came with some infected files that are now cleaned,

 

my reasons for being here is to see if my laptop is now free from hidden infections and if my adobe flash is being compromised by something,

 

adobe is still being blocked on chrome but works on 360 browser, and on chrome it says its disabled and to click for info but i then go to plug ins and theres no sign of flash players even tho theyre installed/reinstalled and then some,

 

id much appreciate any help, 

 

cheers.

 

Iv had to attach files as copying them was becoming difficult with multi tabs/tasking

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

---

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

createsrpoint;autoclean;emptyclsid;emptyalltemp;ipconfig /flushdns >>"%temp%\log.txt";b

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

[egghead]

Zoek log attached

1zoek-results.txt

[TwinHeadedEagle]

Very good. How is your PC behaving now?
 
 
Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[egghead]

Zoek follow up log...

11zoek-results.txt

[TwinHeadedEagle]

This is not what I asked  you to do in my previous message.

[egghead]

My bad,

 

 

12FRST.txt

12Addition.txt

[TwinHeadedEagle]

How is your PC behaving now?

[egghead]

Tbh just the same as before(prior to coming here) im sure with all the scans and removal and clearing of caches its performing better but im still not able to see adobe flash player etc register in the plu ins section, and when i go to download latest flash it saying i already have it but its disabled, and i cant for the life of me find where to enable it because the normal route of plug ins and a simple click on "enable" isnt available to me because its simply not in plugins in, all i have in plug ins is chromium viewer,

 comodo dragon im using,

 

as im writing this i loaded chrome and ran the site and extention im after and its working on chrome, and flash is showing there, so ye thats 3/4 the bttle, thing is i favored comodo browser and i cant enable flash there or get it to mount on plug ins, any ideas?

 

cheers

[egghead]

well actually my extention isnt loading on chrome so im still at a loss to how to fix it

[TwinHeadedEagle]

You can try to reinstall Chrome.

[egghead]

yep tried all the obvious stuff like re-installing, the problem arose out of the blue, i was using comodo as normal and then suddenly i couldnt get from it the normal use of the browser, whay cant i get adobe to show up in plug ins like it used to automatically, as normally it should

[TwinHeadedEagle]

Do you mean on Adobe Flash Player or something else?

[egghead]

adobe flash player i mean, also there used to be another 1 aswel i used to have to disable one whenever flash was crashing, niether of them there now

[TwinHeadedEagle]

Uninstall Chrome

Export your bookmarks

https://support.google.com/chrome/answer/96816?hl=en

Close all Chrome windows and tabs.

Go to the Start menu > Control Panel.

Click Programs and Features.

Double-click Google Chrome.

Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, select the "Also delete your browsing data" checkbox.

Click Start, copy in search %LOCALAPPDATA%\ and remove folder Google

Download Chrome

https://www.google.com/intl/en/chrome/browser/desktop/

[egghead]

that didnt work either, very strange how all of a asudden it happened

[TwinHeadedEagle]

In chrome type this command in address bar:

 

chrome://plugins

 

Make a picture of this window.

[AdvancedSetup]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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