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Did I really neutralize this problem...?


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About two weeks ago, I downloaded "qBitTorrent" because a friend said he was told in class he could get free copies of Microsoft Word 2010 which his laptop didn't have, and I thought I found something that said I needed a torrent client to download it. I never did figure out how to work the torrent client, the torrent I wanted was apparently "dead," and apparently the comments that this client could bring malware were correct.

 

I started getting unwanted new windows and popups while using Chrome from spurious "help" software - sometimes including audio warnings. At first it was popup-style "warnings" that I had popups enabled - of course I did! - so I closed them. Then I got a full window purporting to be a chat with a technician - whom I told my only problem was their windows, which I was closing. Right after that, a popup appeared that my hard disk would be erased if I closed the window. So I didn't close it - I powered off the computer, unplugged the Ethernet, restarted and ran an Adaware scan, which found & removed 4 things. I managed to run normally for about a week, until this sequence of stuff started again. This time, instead of threatening to erase the hard disk, it said something about access to the PC would be blocked. I did the same thing - powered off, restarted without the Internet, and ran AdAware and killed four things.

 

This time, on the assumption that whatever it was attached to Chrome as an add-on, I uninstalled Chrome and went to IE.

 

I wasn't really able to find out a name of this malware, so I don't know where to look in your logs or posts for instructions. I liked Chrome, but I'm wary that if I re-install it these add-ons may be lurking to reattach to it. I'm also not completely sure it's really dead and I know my "remedy" will seem as primitive to you as if a witch doctor were writing to Johns Hopkins. Does this sound familiar to anyone and can you point me to something?

 

Thank you for any help.

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Hello SvensKenR, welcome to Malwarebytes' Malware Removal forum!
 
My name is Adam. I will be assisting you with your malware-related problems.
If you would allow me to call you by your first name I would prefer that. :)
 
General P2P/Piracy Notice: 
 

If you are using Peer to Peer (P2P) filesharing software such as uTorrent, BitTorrent or similar you must either fully uninstall or completely disable the programme(s) from running whilst receiving assistance at this forum. 
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
If you have illegal/cracked/keygen or similar software on the computer, please remove/uninstall the software now and read the policy on Piracy. Failure to do so will also result in your topic being closed.

 
======================================================
 
Please read through the points below to ensure this process moves as quickly and efficiently as possible.

  • Ensure you read through my instructions thoroughly, and carry out each step in the order specified.
  • Please do not run any tools or take any steps other than those I provide for you. Independent efforts may make matters worse, and will affect my ability in providing the best set of instructions for you.
  • Please backup important files before proceeding with my instructions. Malware removal can be unpredictable at times.   
  • If you come across any issues whilst following my instructions, please stop and inform me of the issue in as much detail as possible. Please do not hesitate to ask before proceeding.
  • Topics are locked if no response is made after 4 days. Please inform me if you require additional time to complete my instructions.
  • I will notify you when I believe your computer is free of malware. Please bear in mind, absence of symptoms does not necessarily correlate to absence of malware, so please wait until the "All Clean". 
  • Ensure you are following this topic. Click etYzdbu.png at the top of the page. 

======================================================
 
Please run the following scans so I can ascertain the state of your computer.
 
STEP 1
GfiJrQ9.png Malwarebytes Anti-Malware (MBAM)

  • Open Malwarebytes Anti-Malware and click Update Now.
  • Once updated, click the Settings tab, followed by Detection and Protection and tick Scan for rootkits.
  • Click the Scan tab, ensure Threat Scan is selected and click Start Scan.
  • Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards. 
  • If threats are detected, click Remove Selected. If you are prompted to reboot, click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • Click Copy to Clipboard and paste the log in your next reply. 

 
STEP 2

xlK5Hdb.png Farbar Recovery Scan Tool (FRST) Scan

  • Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop.
  • Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run.
  • Right-Click FRST.exe or FRST64.exe and select AVOiBNU.jpg Run as administrator to run the programme.
  • Click Yes to the disclaimer.
  • Ensure the Addition.txt box is checked.
  • Click the Scan button and let the programme run.
  • Upon completion, click OK, then OK on the Addition.txt pop up screen.
  • Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply. 
     

STEP 3
YARWD1t.png TDSSKiller Scan

  • Please download TDSSKiller and save the file to your Desktop.
  • Right-Click TDSSKiller.exe and select AVOiBNU.jpg Run as administrator to run the programme.
  • Click Change parameters. Place a checkmark next to Detect TDLFS file system and Verify file digital signatures.
  • ​Click Start Scan. Do not use the computer during the scan.
  • If objects are found, change the action to skip.
  • Click Continue and close the window.
  • A log will be created and saved to the root directory (usually C:\). Attach (not copy/paste) the file in your next reply.
     

======================================================
 
STEP 4
pfNZP4A.png Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

  • MBAM log
  • FRST.txt
  • Addition.txt
  • TDSSKiller log (attached!)
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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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