When trying to install MWAB"Runtime Error (at 92:137): Could not call proc."

[danlboi]

I'm trying to help my dad with his Acer E1-532-2616 laptop with Windows 10 (64 bit)...he has picked up some kind of virus which won't allow me to install MWAB, as I get an error message stating: "runtime error at 92:137, could not call proc."

 

It also does not allow the ability to get on the Internet.

 

In reading other similiar posts, I've run AdWareCleaner and SUPERAntiSpyware, which helped get rid of quite a bit of malware, but am still unable to access the Internet.

 

I also ran FRST and have included that file and the addition.txt file.

 

Hopefully, someone can help me, as I've seen really good evidence of that happening in this forum already.

 

Thanks in advance!

 

 

 

FRST.txt

Addition.txt

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

---

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

createsrpoint;autoclean;emptyclsid;emptyalltemp;C:\Users\Cera\AppData\Roaming\jeR4RNL1M66geo6CqPZ6Xc.exe;fC:\Windows\Tasks\jeR4RNL1M66geo6CqPZ6Xc.job;fC:\Users\Cera\AppData\Local\500BBBF8-DC38-479C-BA8A-534EB4D6647E;fs{45873803-8B1B-4DAB-A089-C444E635DB99};cipconfig /flushdns >>"%temp%\log.txt";b

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

[danlboi]

Hello TwinHeadedEagle,

 

 

Okay, I ran the Zoek file and enclosed the zoek-result.txt.

 

 

Thanks, so far, for your help!  

zoek-results.txt

[TwinHeadedEagle]

Very good. A lot of malware is gone now. Let's scan for leftovers:

Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[danlboi]

Okay, here are the latest results.

FRST.txt

Addition.txt

[TwinHeadedEagle]

Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• Crossbrowse
• Setup

After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.
Note: If you are unable to uninstall all programs, please inform me, but continue with other steps.

---

I do not recommend usage of IOBIT products, they have bad reputation, and are prone to create problems. That is why I suggest to uninstall:
- Advanced SystemCare 8
- Driver Booster
- Game Booster
- IObit Malware Fighter
- IObit Uninstaller
- Smart Defrag 2
- Surfing Protection
 
When you see a word "Booster", "Optimizer", "TuneUp" or similar it is often some kind of silly application. You cannot "boost" you system more than it actually is. Microsoft optimized Windows perfectly and they are constantly working on improvements, so these tools are just selling you nothing but "fog".
 
Only way to actually boost your system is to upgrade your hardware by adding SSD, more processor power or more ram memory.

---

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.
• Please attach it to your reply.

fixlist.txt

[danlboi]

Okay, TwinHeadedEagle...here's the latest.

 

I did everything you suggested in the last post.

 

I was unable to uninstall Crossbrowse, Setup or Browser Air, as they weren't in the "Installed Programs" table.

 

So, I went ahead and went to the next step of uninstalling all IOBIT products.

 

I then ran FRST with the fixlist,txt file.

 

After that was complete, I tried installing MWB and was successful.

 

I then ran a complete MWB scan and it found and got rid of 101 threats.

 

I then ran another FRST scan and have included that file along with the addition.txt file.

 

I then installed AVG and ran a scan.  It found 5 threats that it took care of.

 

I'm able to get on the Internet at this point.  

 

Hopefully, we can clean things up and never let this happen again.  

Fixlog.txt

mwb.txt

FRST.txt

Addition.txt

[TwinHeadedEagle]

Did you remove everything MalwareBytes found?

[danlboi]

As far as I know, yes.  I just let MalwareBytes do it's job and pressed "Finish" at the end.

 

Is there anything specific I should have done?

[danlboi]

Also, I'd like to enable Windows Defender, but I can't seem able to do that.  Is that prevented from being enabled due to AVG or any other anti-virus program?

 

 

Thanks!

[TwinHeadedEagle]

Yes, Windows Defender is deactivated when you install Antivirus.

Scan with Malwarebytes' Anti-Malware

Please re-run Malwarebytes' Anti-Malware.

• First of all, select update.
• Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
• In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the newest Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and upload your next reply.

[danlboi]

Re-scanned with MWB and here's the latest update.

mwb.txt

[TwinHeadedEagle]

Good. Let's use FRST again. How is your PC behaving now?
 
 
Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[danlboi]

It's running like it never had any issues, TwinHeadedEagle.

 

I'm able to get on the Internet, all the good software I need (as far as anti-virus and anti-malware) is on the computer and updated and there doesn't seem to be any further problems.

 

I'm at work at present, but I'll rescan the computer in the morning and send you the FRST.txt and Addition.txt files soon thereafter.

[danlboi]

Latest FRST.txt and addition.txt files.  

FRST.txt

Addition.txt

[TwinHeadedEagle]

Yes, PC seems clean, but I would like to perform cleanup of some unneeded things.



FRST search

Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:

• Copy {7ADF667E-E14D-4D2C-827C-B0108F0D93BC} into the Search: field in FRST then click the Search Registry button.
• FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
• Please attach it to your reply.

---

 

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.
• Please attach it to your reply.

fixlist.txt

[danlboi]

Enclosed are Searchlog.txt and Fixlog.txt files.

Search.txt

Fixlog.txt

[TwinHeadedEagle]

Okay, this will be our last fix:
 
 
Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

fixlist.txt

[danlboi]

Alright, TwinHeadedEagle, here's the fixlog.txt file.

 

Fixlog.txt

[TwinHeadedEagle]

Okay, this was the final cleanup. If you do not have any remaining questions or concerns, I can mark this topic as solved.
 
 
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself
 
 

Recommended reading:

 
 
MUST READ - security tips:

• Computer Security - a short guide to staying safer online.

• Simple and easy ways to keep your computer safe and secure on the Internet

• How Malware Spreads - How did I get infected

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:

 

 
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
 
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:

 
 
CCleaner - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
Adblock - to surf the web without annoying ads! 
 
 

Post-cleanup procedures:

 

 
Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run.
• The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 
 
 
 

My help is free for everybody.

If you're happy with the help provided and/or wish to show your appreciation for the assistance you received, then you can consider a donation: 

 

Thank you!

 
 
Stay safe,
TwinHeadedEagle  

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!