Cannot update definitions

[jlevine152003]

Using Enterprise client 1.75.0.1300, build date 4/4/2013.

 

 

I have one workstation (Windows 7) that will not update definitions.  Others are all fine.  Definitions will not update past initial install, 5/30/2015.

 

I have tried uninstalling and re-installing client - no change.  

 

I have tried push install - no change.

 

I have tried copying install package to desktop - no change

 

I have tried cleaning the Windows registry of old entries - no change.

 

Any help would be greatly appreciated.

 

Thanks.

[Lazz]

Hi,

 

For this issue we will want you to create a support ticket so we can collect and analyze the logs.

Please submit a support ticket here: https://support.malwarebytes.org/customer/portal/emails/new?b_id=6401