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welshbeef
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welshbeef

welshbeef

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Hi,

 

I am unable to update my free version of Malwarebytes (cannot connect to server) and am not able to connect to any websites using Firefox.

 

I ran a scan a couple of days ago using the version of MB that I had which brought up some infection which was removed. Subsequent scans give the all clear but I don't know if this is accurate as I am not able to download the latest database.

 

I have tried using the MBAM cleaner and reinstall, cannot connect.

 

I have ran Rkill in Windows Safe Mode which revealed no issues but I was also not able to connect to MBAM database in safe mode either.

 

I have now uninstalled Firefox and would like some help in checking my system to ensure there is no malware present and if there is, to fully remove it!

 

I've attached the files as requested.

 

Thanks for your help.

 

 

Addition.txt

FRST.txt

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kevinf80

kevinf80

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Hello and welcome,

P2P/Piracy Warning:
 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

Please ensure to adhere to forum protocol as above.....

 

Next,

 

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may or may not see this message box.

            'Could not load DDA driver'
  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.



To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…




If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....


Next,
 
Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...



Next,

 

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


Next,
 
Please download Kaspersky Virus Removal Tool from http://devbuilds.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe

  •    Right click on KVRT.exe and select Run as Administrator.
  •    Read the EULA, then select Accept.
  •    Wait for Kaspersky Virus Removal Tool to initialize.
  •    In the main screen, select Change parameters, place a checkmark in System drive, then click OK.
  •    Click Start scan.
  •    Wait for Kaspersky Virus Removal Tool to complete scanning.
  •    When the scan is finished, select Neutralize all for all detected objects.
  •    When complete select "Reports" from the main interface, let me see that log... (If nothing is found there will be no report)
  •    Close Kaspersky Virus Removal Tool when done.



Post those logs, also let me know if there are any remaining issues or concerns....

 

Thank you,

 

Kevin.....


 

Fixlist.txt

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welshbeef

welshbeef

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Hi Kevin,

 

I have gone through the list but encountered a few problems along the way:

 

MBAM

 

Unable to download an updated database. Scan reported no problems - report attached

 

AdwCleaner

 

Report attached

 

Junkware Removal Tool

 

Attempted to run as admin but the program was caught in a loop when trying to download an update:  closing, opening, looking for an update, repeat. Was not able to perform a scan.

 

Kaspersky

 

Scan took 3 hours but identfied 19 problems. These were removed but cannot see an obvious way to export a report? I can only view a report from inside the software so not able to attach.

 

After rebooting, I am still not able to download an updated database for MBAM, nor download an update for my other anti virus software.

 

Please let me know what I should do next.

 

Thanks!

 

AdwCleanerC1.txt

Fixlog.txt

MBAM.txt

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kevinf80

kevinf80

Posted
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Try the following:

 

Download RKill from here: http://www.bleepingcomputer.com/download/rkill/

There are three buttons to choose from with different names on, select the first one and save it to your desktop.
 

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7/8, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this in your next reply.
  • If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a time.
  • If the tool does not run from any of the links provided, please let me know.

 

 

When RKill completes try Malwarebytes update again, if successful let me know, if not continue as follows:

 

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the two logs....
 

Next,

 

Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/
 

  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8/8.1/10, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes select "Report",in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference. log will open.
  • Close the program > Don't Fix anything!

 

 

Let me see those logs, also give an update on any remaining issues or concerns...

 

To get a log from KAV open "Reports" from main interface, there should be a recent text document, open that and copy the text. Paste that to your reply...

 

Thank you,

 

Kevin...

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kevinf80

kevinf80

Posted
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Go here: https://forums.malwarebytes.org/index.php?/topic/146017-mbam-clean-removal-process-2x/ follow the instructions for a clean install of Malwarebytes...

 

Ensure to run http://downloads.malwarebytes.org/file/mbam_clean'>mbam-clean.exe when the uninstall completes, After the install completes see if it will update and run a threat scan...

 

Thanks,

 

Kevin..

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kevinf80

kevinf80

Posted
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See if this will run..

 

1.Download Malwarebytes Anti-Rootkit from this link:

 http://www.malwarebytes.org/products/mbar/

2. Unzip the File to a convenient location. (Recommend the Desktop)
3. Open the folder where the contents were unzipped to run mbar.exe

Image1.png

4. Double-click on the mbar.exe file, you may receive a User Account Control prompt asking if you are sure you wish to allow the program to run. Please allow the program to run and MBAR will now start to install any necessary drivers that are required for the program to operate correctly. If a rootkit is interfering with the installation of the drivers you will see a message that states that the DDA driver was not installed and that you should reboot your computer to install it. You will see this image:

mbarwm.png

5. If you receive this message, please click on the Yes button and Malwarebytes Anti-Rootkit will now restart your computer. Once the computer is rebooted and you login, MBAR will automatically start and you will now be at the start screen. (If no Rootkit warning you will go from step 4 to 6.)

6. The following image opens, select Next.

Image2.png

7. The following image opens, select Update

Image3.png

8. When the update completes select Next.

Image4.png

9. In the following window ensure "Targets" are ticked. Then select "Scan"

Image5.png

10. If an infection is found select the "Cleanup Button" to remove threats, Reboot if prompted. Wait while the system shuts down and the cleanup process is performed.

MBAntiRKcleanA.png

11. Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click "Cleanup Button" once more and repeat the process.
12. If no threats were found you will see the following image, Select Exit:

Image6.png

13. Verify that your system is now running normally, making sure that the following items are functional:


  •      
  • Internet access
         
  • Windows Update
         
  • Windows Firewall



14.  If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included within Malwarebytes Anti-Rootkit folder.

15. Select "Y" from your Keyboard, tap Enter.

16. The fix will be applied, select any key to Exit.

17. Let me know how your system now responds. Copy and paste the two following logs from the mbar folder:

System - log
Mbar - log   Date and time of scan will also be shown

Thanks,

Kevin...
 

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kevinf80

kevinf80

Posted
Posted

That database is too far back, not really worth trying, see if you can run the following:

 

Read the following link before we continue and run Combofix:

ComboFix usage, Questions, Help? - Look here

Next,

Download Combofix from either of the following links :-

http://download.bleepingcomputer.com/sUBs/ComboFix.exe

http://www.infospyware.net/antimalware/combofix/

  • Ensure that Combofix is saved directly to the Desktop <--- Very important
  • Disable all security programs as they will have a negative effect on Combofix, instructions available here  http://www.bleepingcomputer.com/forums/topic114351.html if required. Be aware the list may not have all programs listed, if you need more help please ask.
  • Close any open browsers and any other programs you might have running
  • Double click the combofix.gif icon to run the tool (Vista or Windows 7 users right click and select "Run as Administrator)
  • Instructions for running Combofix available here http://www.bleepingcomputer.com/combofix/how-to-use-combofix if required.
  • If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  • When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review



****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell us when you reply. Read here  http://thespykiller.co.uk/index.php?page=20 why  disabling autoruns is recommended.

*EXTRA NOTES*


  •    
  • If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
       
  • If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
       
  • If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)



Post the log in next reply please...

Kevin
 

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AdvancedSetup

AdvancedSetup

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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