MBAM real-time protection repeatedly stopped

[JohnDohe]

I'm using MBAM v2015.10.20.05 in a windows Virtual XP environment.

 

Lately I'm getting messages that MBAM has stopped with an option 

to "fix now" or something to the same effect.

 

MBAM real-time protection is restored only to stop eventually and 

I go through the same thing over and over.

 

How to stop this?

 

MBAM is checked off to start as soon as windows starts.

 

HALP!!!

[JohnDohe]

Clarification:

 

I'm using the Virtual XP ("VXP") on a Windows 7 Pro machine.

 

And the VXP is also loaded into the VXP environment.

 

[Firefox]

Hello and Welcome to Malwarebytes

Let's try this first....

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: More info about v2.2.0 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thank You,

Firefox

[JohnDohe]

Ok, I've followed your instructions.

 

We'll see what happens!

 

 

[Firefox]

Well I guess let us know how it goes....

[JohnDohe]

It's still failing.

 

How can I upload some screenshots of the error message I'm getting?

[Firefox]

You can take a screen shot, then click on More Reply Options and upload the images.

[JohnDohe]

Hi,

 

Sorry to be absent so long ... had some other personal

issues to handle

 

Ok, attached are some screenshots of the error messages

I've been getting.

 

Also can you please explain where to find those Diagnostic Logs

you mentioned earlier?

 

Thanks!

[JohnDohe]

And I found out how to run the Diagnostic Logs.

 

They are attached.

 

Please advise.

 

Thanks again!

FRST.txt

Addition.txt

CheckResults.txt

[Porthos]

From your logs I see that you did not run mbam clean like it is laid out in the instructions.

 

Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x

[JohnDohe]

Hi!

 

Got busy with another project, sorry to be so absent!

 

I followed your instructions "to the letter" as best as I could.

 

Even uninstalled "Bitdefender Free Edition" antivirus.

 

So far, things look good.  MBAM seems stable.

 

Time will tell.

 

Thanks!  I'll let you know how this works out over the

next couple weeks!

 

[Firefox]

Ok, let us know should you encounter any other issues.

Thanks for the follow up.

[JohnDohe]

Hi!

Back again!

Bad news: again, MBAM has started up with the

same issue of stopping, the message popping

up that its stopped and to click to 'Fix now'.

 

Any thoughts?

[JohnDohe]

Update:

I did a full, clean, uninstall of MBAM, followed by a reinstall.

The same thing is happening: I keep getting popups telling

me that MBAM has stopped, to click to fix now, etc.

Is there a solution?

Because this is very annoying!

Thanks!

[Porthos]

On 10/20/2015 at 3:08 PM, Firefox said:

please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

Please get us a new set of logs.

[JohnDohe]

Hi!

Ok, here are the latest logs.

Please know that I've already done a clean uninstall of MBAM

per your previous instruction, and re-installed MBAM.  The

problem of MBAM stopping, repeatedly, began right away

after the most recent installation - the same day!

Looking forward to a fix!

Thanks :-)

Addition.txt

CheckResults.txt

FRST.txt

[AdvancedSetup]

The computer shows signs of an infection. Please start a new topic in the following forum and someone will assist you in cleaning the computer. Please also attach the same logs in the new topic.

https://forums.malwarebytes.org/forum/7-malware-removal-help/

 

Also, are you still using these tasks?

Task: C:\WINDOWS\Tasks\P4.job => C:\Program Files\IBM\Client Access\Emulator\Private\P4.WS
Task: C:\WINDOWS\Tasks\WA.job => C:\Program Files\IBM\Client Access\Emulator\Private\WA.WS
Task: C:\WINDOWS\Tasks\WABCD_P4.job => C:\Program Files\IBM\Client Access\Emulator\Private\WABCD_P4.BCH
Task: C:\WINDOWS\Tasks\WB.job => C:\Program Files\IBM\Client Access\Emulator\Private\WB.WS
Task: C:\WINDOWS\Tasks\WC.job => C:\Program Files\IBM\Client Access\Emulator\Private\WC.WS
Task: C:\WINDOWS\Tasks\WD.job => C:\Program Files\IBM\Client Access\Emulator\Private\WD.WS

Thanks

Ron

 

[JohnDohe]

Hi,

Ok ... which computer?

The Virtual XP?

Or the actual Windows 7 machine?

[JohnDohe]

And yes, I'm still using these tasks:

 

Task: C:\WINDOWS\Tasks\P4.job => C:\Program Files\IBM\Client Access\Emulator\Private\P4.WS
Task: C:\WINDOWS\Tasks\WA.job => C:\Program Files\IBM\Client Access\Emulator\Private\WA.WS
Task: C:\WINDOWS\Tasks\WABCD_P4.job => C:\Program Files\IBM\Client Access\Emulator\Private\WABCD_P4.BCH
Task: C:\WINDOWS\Tasks\WB.job => C:\Program Files\IBM\Client Access\Emulator\Private\WB.WS
Task: C:\WINDOWS\Tasks\WC.job => C:\Program Files\IBM\Client Access\Emulator\Private\WC.WS
Task: C:\WINDOWS\Tasks\WD.job => C:\Program Files\IBM\Client Access\Emulator\Private\WD.WS

 

Client Access provides an emulation for access to an IBM AS400 midrange computer; those are the

4 work sessions plus one printer session created, and then the batch WABCD to call them all into

play.

 

Are these tasks problematic?

[Porthos]

Is this a business computer?

[JohnDohe]

No, not a business computer.

[Porthos]

Thanks for the added info. We will wait for @AdvancedSetup to get back to you.

[JohnDohe]

Ok, thanks!

[Firefox]

2 hours ago, JohnDohe said:

Hi,

Ok ... which computer?

The Virtual XP?

Or the actual Windows 7 machine?

He would be talking about the computer from where you posted the logs... if the logs are from the Virtual XP computer then that's the one he is talking about.

[JohnDohe]

Hi,

 

Yes, the logs cames from the Virtual XP machine.

 

Thanks!