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Computer highly unresponsive & Unable to open web browser or malwarebytes

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My computer all of a sudden has been super unresponsive. After signing in, the computer won't respond - like clicking icons doesnt do anything and I can't even open

the start menu and access the command prompt or malwarebytes. (I had to hard kill the computer in order to shut it down) When i tried booting into safe mode w/ networking, I was unable to access the IE- it kept on crashing. And when i try to open malwarebytes to do a malware scan, it errors out and crashes. "The application was unable to start correctly (0xe06d7363). Click Ok to close the application."

I have ran Farbar Scan and attached are the results. Please help! :(

(Note i am using my other computer to post here on Malwarebytes)






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They call me TwinHeadedEagle around here, and I'll try to help your with your issue.




Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!




  warning.gif Rules and policies


We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!


Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



51a5bf3d99e8a-ComboFixlogo16.png Scan with ComboFix

This is a very powerful tool that should be used only if advised by Malware Analyst.

Do not run ComboFix on your own!

Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on 51a5bf3d99e8a-ComboFixlogo16.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the disclaimer and agree if prompted to install Recovery Console.
  • Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  • This scan may take some time!
  • When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).
Include that log in your next reply.

icon_idea.gif If you'll encounter any issues with internet connection after running ComboFix, please visit this link.

icon_idea.gif If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

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Yes i can boot into 'normal mode' and i could before. But under both the normal mode and safe mode, the computer is still unable to open malwarebytes and I can't even open IE. And it seems after I try to open IE or malwarebytes, and then try to click on any icon from start menu, it is unresponsive.... Also clicking administrative functions on the windows task manager in normal mode causes the windows "clink" unresponsive sound.

I am able to logoff via the task manager though.

I am currently trying to run the FARBAR scan in safe mode- unable to run it in normal mode. I will attach the logs when it is done

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FRST.gif Fix with Farbar Recovery Scan Tool


icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif

icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif


Download attached fixlist.txt file and save it to the Desktop:


Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.


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Hello Twinheadedeagle,


so the scanlogs and protection log for today is attached below.

I tried opening malwarebytes in normal mode but it is not working and

task manager became unresponsive. When i tried to open another task manager to kill the previous unresponsive task manager, I got a BSOD.

Attached is the farbar scanlog also and the BSOD info.



BSOD 10.21.2015.txt

malwarebytes - daily protection log - 10.21.2015.txt

malwarebytes - scan log - 10.21.2015.txt

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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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