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Unable to access internet after running Malwarebytes


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Hi,

 

I have a computer that appeared to have a lot of malware issues.  After running Malwarebytes, which appears to have cleared up most of them, I'm unable to connect to the internet.  I've run FRST and attached the FRST.txt and Addtion.txt here.  I'm hoping you can help me get internet access back on that PC.

 

Thanks.

 

 

Addition.txt

FRST.txt

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Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.
 

Next,

 

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the two logs....
 

Post those logs...

 

Kevin...

 

Fixlist.txt

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Thanks Kevin.  I started running the FRST Fix using the Fixlist.txt that you provided at about 4pm CT on Sunday, and it still says it's running, which has me thinking that it's hung.  It's says it's deleting files from C:\Windows\Temp, which is what it said last night at about 9pm too.  It's consuming 40-50% CPU according to Task Manager, though, so I'm not sure.  Should I let it continue to run, or kill it and try again?

 

Todd

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The system is still not fixed, we need to look for replacement files... Also Chrome and Firefox are both exploited, try not to use those browsers if possible..

 

Run FRST one more time:

 

Type the following in the edit box after "Search:".

 

dnsapi.dll

 

Click Search button and post the log (Search.txt) it makes to your reply.

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Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Clean reinstall Chrome, If your Chrome Bookmarks are important do this first:

Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks.....

Continue for a clean install:

Remove all synced data from Chrome go here: http://www.howtogeek.com/103655/how-to-delete-your-google-chrome-browser-sync-data/ follow those instructions...

Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!!

Install Google Chrome from here: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html

Install Adblock Plus to Chrome: https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb
 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...

 
Next,
 
thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


 

Next,

 

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may or may not see this message box.

            'Could not load DDA driver'
  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.



To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


 

Next,

 

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the two logs....
 

Post those logs in your next reply....

 

Thanks,

 

Kevin...

 

 

Fixlist.txt

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Yes took alot of actions to clean this system, very heaviliy infected....

 

One last scan please, if this is clean I guess we can remove tools etc

 

Please download Kaspersky Virus Removal Tool from http://devbuilds.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe

  •    Right click on KVRT.exe and select Run as Administrator.
  •    Read the EULA, then select Accept.
  •    Wait for Kaspersky Virus Removal Tool to initialize.
  •    In the main screen, select Change parameters, place a checkmark in System drive, then click OK.
  •    Click Start scan.
  •    Wait for Kaspersky Virus Removal Tool to complete scanning.
  •    When the scan is finished, select Neutralize all for all detected objects.
  •    When complete select "Reports" let me see that log... (If nothing is found there will be no report)
  •    Close Kaspersky Virus Removal Tool when done.

 

Kevin...

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I've run KVRT, and there were some results, but I'm embarrassed to admit that I don't know how to post them for you.  I couldn't find a log in the folder I ran KVRT from, and I can't cut and paste.  Most of the results are from the Adwcleaner or FRST quarantine folders, but there are a few others.

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Top righthand corner of the program interface there should be a tab named "Reports" when that is selected you should find the log listed as a .txt file... 

 

If you`ve opened the file left click and hold that button down to the left of the first letter in the text field, drag accross to the extreme right, still holding down the button drag down to the right of the last letter in the text field, then release the butto.

All of the text should now be highlighted. Either right click into the field then select "copy" or as an alternative select Ctrl key and C keys together. Either of those actions copies the text to the clipboard...

Into the text field in your reply either Right click, select paste (if you used the first option to copy) or click any where into the text field, then select Ctrl and V keys together if you used the second option....

 

Irrespective of the the kaspersky log, what is the current status of the system, do you have any remaining issues or concerns.... One last diagnostic scan to have look at an overview your system:

 

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the two logs....
 

Thank you,

 

PS.  Thank you for the donation, very much appreciated...

 

Kevin....

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  • 2 weeks later...
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