Can't access internet after malwarebytes scan..

[conneryli]

Hi, 2 days ago I downloaded Malwarebytes because Chrome kept having lyrics popouts and I wanted to get rid of them. However, I also downloaded several other programs such as HitmanPro, Adw, and SpyHunter because a website recommended that I use all of them. I ran them all at once and it turned out my computer had at a lot of PUP adware installed into my computer... they all told me to reboot afterwards so I did and then my internet stopped working. It kept saying this message: "The dependency service or network failed to start."  Only today did I read some threads about how it isn't good to download more than one malware remover at once, but it's too late now. I also made a terrible mistake: I uninstalled Malwarebytes after reading a thread about someone got their internet back after doing that, but it didn't work and now I don't have any remains of the logs... Please help me if you can.

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

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Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

[conneryli]

Since I am typing on a laptop and not my desktop, would downloading the program above onto my USB still work when I try to use it on my desktop with no internet?

[TwinHeadedEagle]

Yes, it will work.

[conneryli]

Okay, I finished the scan but I am not sure what I click to attach the logs :/

[conneryli]

Oh nevermind! I didn't realize that I had to press more reply options. My bad!

Addition.txt

FRST.txt

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please upload it to your reply.

fixlist.txt

[conneryli]

The scan stopped responding after it started deleting temporary internet files. Do I close and restart it or wait it out?

[conneryli]

Nevermind it started working again! It just finished and my computer is restarting.

[conneryli]

My internet seems to be connected again!

Fixlog.txt

[conneryli]

Thank you so much for your help!

I have a few questions:

Should I still scan my computer if I believe I still have malware and adware on it?

Should I use Malwarebytes again or another program?

If this were to happen again, should I ask this question again or just repeat the process from before?

[TwinHeadedEagle]

Of course you should scan your PC, but sometimes removal tools can't remove everything, and such problems like yours often happen.

[conneryli]

So should I use Malwarebytes again? Or will it disconnect my internet each time I use it?

[TwinHeadedEagle]

Let me explain what happened.

Your LSP settings were broken.

LSP is short for Layered Service Provider. A Layered Service Provider is a file (.dll) using the Winsock API to insert itself into the TCP/IP stack. There, all the traffic between the internet and a computers applications can be intercepted, filtered and even modified.

That sounds dangerous! Well, it can be.

For example, it is being used by malware to redirect web browsers to certain websites. On the other hand, it is also in use by security programs that can scan network traffic for viruses or other threats.

https://blog.malwarebytes.org/news/2014/10/changes-in-the-lsp-stack/

MalwareBytes removed bad file, but didn't restore these settings correctly, at least that's what I assume that happened. Hope you understand now. MalwareBytes team constantly works on fixing such situations so they never happen in future, but with more and more malware appearing, something like this is inevitable.

[conneryli]

Ohh, I understand now. But was it because the settings were broken that that the malware easily infected it? Or was it the malware that cause it to become broken?

[TwinHeadedEagle]

Yes, malware hijacked your settings.

Why?

 

There, all the traffic between the internet and a computers applications can be intercepted, filtered and even modified.

They use such techniques to show you advertisements and earn by doing this.

[conneryli]

I asked out of curiosity. Thank you so much for your help!

[conneryli]

Wait, I have another question. If I had saved a lot of login information on websites and made purchases while having the malware on my computer, does that mean my information was stolen in any way? If so, would that mean that removing the malware have saved my information or is still out there? If I had Norton Antivirus would that have protected my logins?

[TwinHeadedEagle]

I cannot be sure 100%, but I would advise you to change your passwords.

[conneryli]

Okay! That's a good idea. I don't think I have anymore questions. Thank you for your help

[TwinHeadedEagle]

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:

CCleaner - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:

Thank you!

Stay safe,

TwinHeadedEagle

[AdvancedSetup]

Glad we could help.

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