Receiving Google Captchas but AV doesn't notice a problem

[Birini]

I have Webroot Secure Anywhere and MBAM free running and neither one detects a problem. Yet I still fairly regularly get Captchas when trying to do a Google search. Looking at Resource Monitor today, I noticed that chrome was connecting to compute-1.amazonaws.com, which appears to be associated with Malware. There's also something going on with normal shutdowns being tagged as "unexpected." A few days ago instead of a straight boot I got "Windows is scanning and repairing drive C." When I try to paste the logs I'm told the post is too long so they're attached.FRST.txtAddition.txt

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

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We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

---

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

createsrpoint;autoclean;emptyclsid;emptyalltemp;ipconfig /flushdns >>"%temp%\log.txt";b

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

[Birini]

Thanks so much for the fast reply. I have a question that hopefully won't break the "there are no stupid questions" rule right off the bat: can I unplug my computer from the Internet while the av is disabled or does ZOEK need a connection?

[TwinHeadedEagle]

Yes, you can unplug your connection.

[Birini]

Run. Log is below. One thing: as soon as the AV was back on, it identified zoek-delete.exe as a Trojan. Is that just part of the reason to shut down the AV before running ZOEK?

 

zoek-results.txt

[Birini]

This also seems to have broken Outlook Web Access. It won't load properly on Chrome any more. It just keeps loading.

[TwinHeadedEagle]

Can you reinstall Google Chrome?

[Birini]

That doesn't solve the problem.

[Birini]

Huh. Nevermind on Outlook. That appears to be an odd coincidence unrelated to anything else here. It started happening on another computer on another network.

[TwinHeadedEagle]

I thought so. How is your PC behaving now?

[Birini]

For now seems to be working. Out of curiosity, what did you notice that was wrong and how did you fix it?

[TwinHeadedEagle]

We performed some cleanup and cache cleaning, nothing too big.

[Birini]

Not sure if it's connected but it was definitely weird. Just had Chrome go "back" two pages and crash to the desktop on me. Then there was a message on the screen asking me if I wanted to give MBAM permission to open but before I could cleck anything, it went away, and kept flashing on the screen. Any ideas what might be happening? I don't see any errors in Event Viewer that might be associated with it.

[Birini]

If it helps, I rand sfc /scannow to see if there was OS corruption and got these messages at the end:

 

2015-10-21 23:00:36, Info                  CSI    00005120 [sR] Verify complete

2015-10-21 23:00:36, Info                  CSI    00005121 [sR] Repairing 1 components

2015-10-21 23:00:36, Info                  CSI    00005122 [sR] Beginning Verify and Repair transaction

2015-10-21 23:00:36, Info                  CSI    00005123 [sR] Repairing corrupted file [ml:114{57},l:112{56}]"\??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs"\[l:20{10}]"Search.lnk" from store

2015-10-21 23:00:36, Info                  CSI    00005124 [DIRSD OWNER WARNING] Directory [ml:98{49},l:96{48}]"\??\C:\WINDOWS\SystemResources\Windows.UI.Search" is not owned but specifies SDDL in component Microsoft-Windows-UI-Search, pA = amd64, nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}

 

2015-10-21 23:00:36, Info                  CSI    00005125 [DIRSD OWNER WARNING] Directory [ml:112{56},l:110{55}]"\??\C:\WINDOWS\SystemResources\Windows.UI.Search\Images" is not owned but specifies SDDL in component Microsoft-Windows-UI-Search, pA = amd64, nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}

 

2015-10-21 23:00:36, Info                  CSI    00005126 Warning - Overlap: Duplicate ownership for directory [l:96{48}]"\??\C:\WINDOWS\SystemResources\Windows.UI.Search" in component Microsoft-Windows-UI-Search, Version = 10.0.10240.16386, pA = amd64, nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}

 

2015-10-21 23:00:36, Info                  CSI    00005127 Warning - Overlap: Duplicate ownership for directory [l:124{62}]"\??\C:\WINDOWS\SystemResources\Windows.UI.Search\XAMLTemplates" in component Microsoft-Windows-UI-Search, Version = 10.0.10240.16386, pA = amd64, nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}

 

2015-10-21 23:00:36, Info                  CSI    00005128 Warning - Overlap: Duplicate ownership for directory [l:110{55}]"\??\C:\WINDOWS\SystemResources\Windows.UI.Search\Images" in component Microsoft-Windows-UI-Search, Version = 10.0.10240.16386, pA = amd64, nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}

[Birini]

And I just got more Captchas

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

[Birini]

Here

FRST.txt

Addition.txt

[Birini]

Let me know if you see something in the logs or have an obvious thing to check. If not, I have a theory on the Captchas that are unrelated to Malware. Thanks for all your help.

[TwinHeadedEagle]

PC seems clean. How is the situation now?

[Birini]

I'm still having problems but I'm convinced it ins't malware. Or if it is it's brutally well designed malware.

[TwinHeadedEagle]

Still having captcha problems or something else?

[AdvancedSetup]

Glad we could help.

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