New Version 2.2.0.1024 Crashing

[thexboxflash]

Hi all,

 

I have noticed that since the latest upgrade to the above version a few days ago on my Windows 8.1 machine, after I try to run any scans usually a few minutes after it begins processing Malwarebytes will crash. I never had this before the upgrade and have done no major Windows installation or other program installations since the MBAM upgrade the other day.

 

Have there been any other reports of issues with crashing in the new version?

[thexboxflash]

Just wanted to follow up with a snippet from the Event Viewer logs:

 

Faulting application name: mbam.exe, version: 2.3.125.0, time stamp: 0x5612a56b

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

Exception code: 0x40000015

Fault offset: 0x0008d6fd

Faulting process id: 0x1620

Faulting application start time: 0x01d107cf39963d9f

Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll

Report Id: 84dc813d-73c3-11e5-86c3-f81654cf831a

Faulting package full name: 

Faulting package-relative application ID: 

[1PW]

Hello thexboxflash:

Please begin here:

• Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
• If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
• The 3 files, from Step 2, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.

Please let us know the status of your issue in a reply to this thread.

Thank You.

[Howling_Gale_cynic]

1PW:

 

I too have experienced Malwarebytes AntiMalware (Premium) crashing several times since the Malwarebytes Windows 10 update was issued during a database update.  That same day my Malwarebytes crashed 3 times, as it has each day since.

 

My details:

 

Dell laptop

Windows 8.1 when purchased

'Upgraded' to free ver of Windows 10 in August (might have beee early Sept?)

Windows Defender running concurrently with Malwarebytes Anti-Malware home Premium and Anti-Exploit Premium

 

Shall I try the 3 steps you outlined to thexboxflash?

 

Thanks in advance!

[Firefox]

Howling_Gale_cynic, its always best to start your own topic as problems that sound the same may in fact not be the same as everyone's computer is different.

 

Either way follow the same instructions in post #3 above...

[hopper15]

Malwarebyes has also been crashing on me the last few days .

 

I did a complete uninstall &reinstall and no luck so far.

[daledoc1]

Hi, @hopper15:
 

Malwarebyes has also been crashing on me the last few days .
 
I did a complete uninstall &reinstall and no luck so far.

 
This thread is starting to get crowded.
 
Each computer is unique.

Problems that sound "the same" often are not.
 
We could better assist you in your own, separate thread.
 
Please start a new forum post, using this clickable button.
The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.

Thanks for your patience and understanding,

[hopper15]

Understood but I'm also running windows 8.1 and I'm having the eaxct issue as the OP

 

My event viewer logs are even similar

 

Faulting application name: mbam.exe, version: 2.3.125.0, time stamp: 0x5612a56b
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0xe0c
Faulting application start time: 0x01d1083daae436a1
Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll
Report Id: d61e8019-7452-11e5-8291-b01041cdf81a
Faulting package full name:
Faulting package-relative application ID:
 

[daledoc1]

Understood but I'm also running windows 8.1 and I'm having the eaxct issue as the OP

 

My event viewer logs are even similar

 

Faulting application name: mbam.exe, version: 2.3.125.0, time stamp: 0x5612a56b

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

Exception code: 0x40000015

Fault offset: 0x0008d6fd

Faulting process id: 0xe0c

Faulting application start time: 0x01d1083daae436a1

Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll

Report Id: d61e8019-7452-11e5-8291-b01041cdf81a

Faulting package full name:

Faulting package-relative application ID:

 

 

Each computer is unique.

The fact that both computers are 8.1 with the same error doesn't necessarily mean that the underlying problem is the same.

 

I suggest that you please read the following pinned topic and save the 3 requested logs to your desktop:  Diagnostic Logs .

 

Then, please ATTACH all 3 logs to a new, separate forum post, so that we can better assist you.

 

Thanks again,

[thexboxflash]

Hello thexboxflash:

Please begin here:

• Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
• If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
• The 3 files, from Step 2, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.

Please let us know the status of your issue in a reply to this thread.

Thank You.

Thanks for the info. I did the clean removal process and am still seeing the crashing when running the initial scan after the re-install.

 

I ran the logs as requested, but noticed that they contain some highly personal information. Is there a way to provide them so that they are not posted for everyone to see?

[AdvancedSetup]

You can contact the help desk and they will assist you in private via email if you like.

Thanks

[thexboxflash]

You can contact the help desk and they will assist you in private via email if you like.

Thanks

Thanks Ron, I've created a ticket with support. For tracking purposes you can close this thread as I've taken the issue up with support privately.

[AdvancedSetup]

Okay sounds good. Take care

Ron