Laptop wont connect online

[Shaka71]

I ahve a toshiba satellite running vista that wont connect. Cant update malwarebytes (old version just found 250). I ran Farbar and have a log to post for help:

 

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 27-12-2014 (ATTENTION: ====> FRST version is 291 days old and could be outdated)
Ran by Jim (administrator) on OWNER-PC on 14-10-2015 17:05:50
Running from E:\
Loaded Profile: Jim (Available profiles: Owner & Jim & Darlene)
Platform: Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86) OS Language: English (United States)
Internet Explorer Version 9
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework\v3.0\WPF\PresentationFontCache.exe
(Microsoft Corporation) C:\Windows\System32\SLsvc.exe
(AVAST Software) C:\Program Files\AVAST Software\Avast\AvastSvc.exe
(SlimWare Utilities, Inc.) C:\Program Files\SlimService\SlimServiceFactory.exe
(TOSHIBA Corporation) C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
(TOSHIBA Corporation) C:\Windows\System32\TODDSrv.exe
(TOSHIBA Corporation) C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
(TOSHIBA Corporation) C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
(Avast Software) C:\Program Files\AVAST Software\Avast\ng\vbox\AvastVBoxSVC.exe
(Google Inc.) C:\Program Files\Google\Update\1.3.24.15\GoogleCrashHandler.exe
(Intel Corporation) C:\Windows\System32\igfxtray.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Intel Corporation) C:\Windows\System32\igfxsrvc.exe
(AVAST Software) C:\Program Files\AVAST Software\Avast\avastui.exe
() C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
(TomTom) C:\Program Files\MyDrive Connect\TomTom MyDrive Connect.exe
(SlimWare Utilities, Inc.) C:\Program Files\SlimCleaner Plus\SlimCleanerPlus.exe
(Microsoft Corporation) C:\Windows\System32\wbem\unsecapp.exe
(Microsoft Corporation) C:\Windows\System32\wbem\unsecapp.exe
(SlimWare Utilities, Inc.) C:\Program Files\SlimService\SlimService.exe
(Mozilla Corporation) C:\Program Files\Mozilla Firefox\firefox.exe


==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [6111824 2015-08-25] (AVAST Software)
HKU\S-1-5-19\...\Run: [WindowsWelcomeCenter] => rundll32.exe oobefldr.dll,ShowWelcomeCenter
HKU\S-1-5-20\...\Run: [WindowsWelcomeCenter] => rundll32.exe oobefldr.dll,ShowWelcomeCenter
HKU\S-1-5-21-2407448986-2205636136-2699150758-1001\...\Run: [TOSCDSPD] => C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe [430080 2008-01-29] ()
HKU\S-1-5-21-2407448986-2205636136-2699150758-1001\...\Run: [MyDriveConnect.exe] => C:\Program Files\MyDrive Connect\TomTom MyDrive Connect.exe [1905032 2015-04-28] (TomTom)
HKU\S-1-5-21-2407448986-2205636136-2699150758-1001\...\Run: [slimCleaner Plus] => C:\Program Files\SlimCleaner Plus\SlimCleanerPlus.exe [26168088 2015-08-07] (SlimWare Utilities, Inc.)
HKU\S-1-5-21-2407448986-2205636136-2699150758-1001\...\Policies\Explorer: [NoDesktopCleanupWizard] 1
AppInit_DLLs: c:\progra~2\wincert\win32c~1.dll => c:\progra~2\wincert\win32c~1.dll File Not Found
AppInit_DLLs:  c:\progra~1\movies~1\datamngr\mgrldr.dll => c:\progra~1\movies~1\datamngr\mgrldr.dll File Not Found
IFEO\tbdelta.exetoolbar783881609.exe: [Debugger] tasklist.exe
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShell.dll (AVAST Software)
GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
HKU\S-1-5-21-2407448986-2205636136-2699150758-1001\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.toshibadirect.com/dpdstart
HKU\S-1-5-21-2407448986-2205636136-2699150758-1001\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
StartMenuInternet: IEXPLORE.EXE - iexplore.exe
SearchScopes: HKLM -> DefaultScope {F9AED909-C950-4DC8-8009-BA72FAA511E5} URL =
SearchScopes: HKLM -> {CC865B26-C31D-4D23-B17B-96548EEF03F6} URL =
SearchScopes: HKU\.DEFAULT -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =
BHO: Adobe PDF Reader Link Helper -> {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -> C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (Adobe Systems Incorporated)
BHO: Java Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)
BHO: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll (AVAST Software)
BHO: Java Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} -  No File
Hosts: There are more than one entry in Hosts. See Hosts section of Addition.txt
Tcpip\Parameters: [DhcpNameServer] 172.23.152.68

FireFox:
========
FF ProfilePath: C:\Users\Jim\AppData\Roaming\Mozilla\Firefox\Profiles\w0jjjp4v.default
FF DefaultSearchEngine: AOL Search
FF DefaultSearchEngine.US: AOL Search
FF DefaultSearchUrl: hxxp://web.search.aol.com/redirector/sredir?sredir=843&s_it=oneclick-ff&q={searchTerms}
FF SelectedSearchEngine: AOL Search
FF Homepage: hxxp://www.aol.com/?mtmhp=hyplogusaolp00000106&icid=acm50_ffoneclick_hr
FF Keyword.URL:
FF Plugin: @adobe.com/FlashPlayer -> C:\Windows\system32\Macromed\Flash\NPSWF32_19_0_0_185.dll ()
FF Plugin: @Google.com/GoogleEarthPlugin -> C:\Program Files\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF Plugin: @google.com/npPicasa3,version=3.0.0 -> C:\Program Files\Google\Picasa3\npPicasa3.dll (Google, Inc.)
FF Plugin: @java.com/DTPlugin,version=10.60.2 -> C:\Program Files\Java\jre7\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
FF Plugin: @java.com/JavaPlugin,version=10.60.2 -> C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin: @microsoft.com/WPF,version=3.5 -> c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF Plugin: @tools.google.com/Google Update;version=3 -> C:\Program Files\Google\Update\1.3.24.15\npGoogleUpdate3.dll (Google Inc.)
FF Plugin: @tools.google.com/Google Update;version=9 -> C:\Program Files\Google\Update\1.3.24.15\npGoogleUpdate3.dll (Google Inc.)
FF Plugin: @VideoDownloadConverter_ScriptHelper.com/Plugin -> C:\Program Files\VideoDownloadConverter\npVDCPlugin.dll No File
FF SearchPlugin: C:\Users\Jim\AppData\Roaming\Mozilla\Firefox\Profiles\w0jjjp4v.default\searchplugins\aol-search.xml
FF Extension: AOL OneClick - C:\Users\Jim\AppData\Roaming\Mozilla\Firefox\Profiles\w0jjjp4v.default\Extensions\homepage.extension@aol.com.xpi [2015-03-29]
FF HKLM\...\Firefox\Extensions: [{20a82645-c095-46ed-80e3-08825760534b}] - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF Extension: Microsoft .NET Framework Assistant - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension [2013-01-08]
FF HKLM\...\Firefox\Extensions: [wrc@avast.com] - C:\Program Files\AVAST Software\Avast\WebRep\FF
FF Extension: Avast Online Security - C:\Program Files\AVAST Software\Avast\WebRep\FF [2014-08-16]

Chrome:
=======
CHR Profile: C:\Users\Jim\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Google Slides) - C:\Users\Jim\AppData\Local\Google\Chrome\User Data\Default\Extensions\aapocclcgogkmnckokdopfmhonfmgoek [2014-09-13]
CHR Extension: (Google Docs) - C:\Users\Jim\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2014-09-13]
CHR Extension: (Google Drive) - C:\Users\Jim\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2014-09-13]
CHR Extension: (Google Voice Search Hotword (Beta)) - C:\Users\Jim\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn [2014-09-13]
CHR Extension: (YouTube) - C:\Users\Jim\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2014-09-13]
CHR Extension: (Google Search) - C:\Users\Jim\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2014-09-13]
CHR Extension: (Google Sheets) - C:\Users\Jim\AppData\Local\Google\Chrome\User Data\Default\Extensions\felcaaldnbdncclmgdcncolpebgiejap [2014-09-13]
CHR Extension: (Avast Online Security) - C:\Users\Jim\AppData\Local\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki [2014-09-13]
CHR Extension: (Chrome Web Store Payments) - C:\Users\Jim\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-09-13]
CHR Extension: (Gmail) - C:\Users\Jim\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2014-09-13]
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-08-18]

========================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [146600 2015-08-18] (AVAST Software)
R3 AvastVBoxSvc; C:\Program Files\AVAST Software\Avast\ng\vbox\AvastVBoxSVC.exe [3218624 2015-08-18] (Avast Software)
S4 ConfigFree Service; C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe [40960 2007-12-25] (TOSHIBA CORPORATION) [File not signed]
S4 GameConsoleService; C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe [181784 2007-09-24] (WildTangent, Inc.)
S4 IDriverT; C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe [69632 2005-11-14] (Macrovision Corporation) [File not signed]
S2 MBAMService; C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe [1133880 2015-06-18] (Malwarebytes Corporation)
S4 pinger; C:\TOSHIBA\IVP\ISM\pinger.exe [136816 2007-01-25] ()
R2 SlimService; C:\Program Files\SlimService\SlimServiceFactory.exe [222488 2015-08-07] (SlimWare Utilities, Inc.)
S4 Swupdtmr; c:\TOSHIBA\IVP\swupdate\swupdtmr.exe [66928 2007-10-23] ()
R2 TOSHIBA SMART Log Service; C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe [126976 2007-12-03] (TOSHIBA Corporation) [File not signed]

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R2 aswHwid; C:\Windows\system32\drivers\aswHwid.sys [24016 2015-08-18] (AVAST Software)
R2 aswMonFlt; C:\Windows\system32\drivers\aswMonFlt.sys [76000 2015-08-18] (AVAST Software)
R1 AswRdr; C:\Windows\system32\drivers\aswRdr.sys [55200 2015-08-18] (AVAST Software)
R0 aswRvrt; C:\Windows\system32\Drivers\aswRvrt.sys [49776 2015-08-18] (AVAST Software)
R1 aswSnx; C:\Windows\system32\drivers\aswSnx.sys [788784 2015-08-18] (AVAST Software)
R1 aswSP; C:\Windows\system32\drivers\aswSP.sys [433264 2015-08-18] (AVAST Software)
R3 aswStmXP; C:\Windows\system32\drivers\aswStmXP.sys [161472 2015-08-18] (AVAST Software)
S3 aswTdi; C:\Windows\system32\drivers\aswTdi.sys [57888 2015-08-18] (AVAST Software)
R0 aswVmm; C:\Windows\system32\Drivers\aswVmm.sys [208664 2015-08-18] (AVAST Software)
R1 Cdr4_xp; C:\Windows\system32\Drivers\Cdr4_xp.sys [2432 2006-10-04] (Sonic Solutions) [File not signed]
R1 Cdralw2k; C:\Windows\system32\Drivers\Cdralw2k.sys [2560 2006-10-04] (Sonic Solutions) [File not signed]
R3 MBAMProtector; C:\Windows\system32\drivers\mbam.sys [23256 2015-06-18] (Malwarebytes Corporation)
S3 MBAMWebAccessControl; C:\Windows\system32\drivers\mwac.sys [51928 2015-06-18] (Malwarebytes Corporation)
R1 netfilter; C:\Windows\System32\drivers\netfilter.sys [47488 2014-07-31] (NetFilterSDK.com) [File not signed]
R0 ngvss; C:\Windows\system32\Drivers\ngvss.sys [95112 2015-08-18] (AVAST Software)
R0 PxHelp20; C:\Windows\System32\Drivers\PxHelp20.sys [36560 2006-09-27] (Sonic Solutions) [File not signed]
R0 SmartDefragDriver; C:\Windows\System32\Drivers\SmartDefragDriver.sys [15672 2010-11-26] ()
S3 SWDUMon; C:\Windows\System32\DRIVERS\SWDUMon.sys [13368 2015-10-08] (SlimWare Utilities, Inc.)
R3 UVCFTR; C:\Windows\System32\Drivers\UVCFTR_S.SYS [18432 2007-12-17] (Chicony Electronics Co., Ltd.)
R2 VBoxAswDrv; C:\Program Files\AVAST Software\Avast\ng\vbox\VBoxAswDrv.sys [220752 2015-08-18] (Avast Software)
S3 athur; system32\DRIVERS\athur.sys [X]
S0 iaStor; system32\DRIVERS\iaStor.sys [X]
S3 IpInIp; system32\DRIVERS\ipinip.sys [X]
S3 NwlnkFlt; system32\DRIVERS\nwlnkflt.sys [X]
S3 NwlnkFwd; system32\DRIVERS\nwlnkfwd.sys [X]

==================== NetSvcs (Whitelisted) ===================


(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)


==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2015-10-14 17:05 - 2015-10-14 17:05 - 00000000 ____D () C:\FRST
2015-10-14 16:58 - 2015-10-14 16:58 - 00000000 ____D () C:\Users\Jim\AppData\Local\AvgSetupLog
2015-10-14 16:58 - 2015-10-14 16:58 - 00000000 ____D () C:\Users\Jim\AppData\Local\Avg
2015-10-13 22:37 - 2015-10-13 22:37 - 00000000 ____D () C:\Users\Jim\AppData\Local\SlimWare Utilities Inc
2015-10-08 14:47 - 2015-10-08 14:47 - 00000000 ____D () C:\Users\Darlene\AppData\Local\VirtualStore
2015-10-08 14:43 - 2015-10-08 14:43 - 00000545 _____ () C:\Windows\system32\MyDefrag.debuglog
2015-10-08 11:04 - 2015-10-14 16:58 - 00002385 _____ () C:\Windows\setupact.log
2015-10-08 11:04 - 2015-10-08 11:04 - 00000000 _____ () C:\Windows\setuperr.log
2015-10-04 19:06 - 2015-10-04 19:06 - 00243672 _____ () C:\Users\Jim\Downloads\Firefox Setup Stub 41.0.1 (1).exe
2015-10-04 19:05 - 2015-10-04 19:06 - 00243672 _____ () C:\Users\Jim\Downloads\Firefox Setup Stub 41.0.1.exe
2015-10-02 22:53 - 2015-08-18 19:59 - 00433264 _____ (AVAST Software) C:\Windows\system32\Drivers\asw433A.tmp
2015-10-02 22:53 - 2015-08-18 19:59 - 00313472 _____ (AVAST Software) C:\Windows\system32\aswBoot.exe
2015-10-02 22:53 - 2015-08-18 19:59 - 00208664 _____ (AVAST Software) C:\Windows\system32\Drivers\asw45BB.tmp
2015-10-02 22:53 - 2015-08-18 19:59 - 00161472 _____ (AVAST Software) C:\Windows\system32\Drivers\asw480D.tmp
2015-10-02 22:53 - 2015-08-18 19:59 - 00076000 _____ (AVAST Software) C:\Windows\system32\Drivers\asw3E39.tmp
2015-10-02 22:53 - 2015-08-18 19:59 - 00057888 _____ (AVAST Software) C:\Windows\system32\Drivers\asw4C42.tmp
2015-10-02 22:53 - 2015-08-18 19:59 - 00055200 _____ (AVAST Software) C:\Windows\system32\Drivers\asw3810.tmp
2015-10-02 22:53 - 2015-08-18 19:59 - 00049776 _____ (AVAST Software) C:\Windows\system32\Drivers\asw409B.tmp
2015-10-02 22:53 - 2015-08-18 19:59 - 00024016 _____ (AVAST Software) C:\Windows\system32\Drivers\asw3BE7.tmp
2015-10-02 22:53 - 2015-08-18 19:58 - 00788784 _____ (AVAST Software) C:\Windows\system32\Drivers\asw334E.tmp
2015-10-02 22:53 - 2015-08-18 19:58 - 00095112 _____ (AVAST Software) C:\Windows\system32\Drivers\ngv2A67.tmp
2015-10-02 22:04 - 2015-10-02 23:00 - 00000000 ____D () C:\Program Files\Mozilla Firefox(1)

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2015-10-14 17:00 - 2013-01-08 17:50 - 01936777 _____ () C:\Windows\WindowsUpdate.log
2015-10-14 16:59 - 2014-09-13 09:03 - 00000880 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2015-10-14 16:59 - 2006-11-02 06:33 - 00758370 _____ () C:\Windows\system32\PerfStringBackup.INI
2015-10-14 16:57 - 2015-03-04 11:49 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
2015-10-14 12:22 - 2014-09-13 09:03 - 00000876 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2015-10-13 22:39 - 2006-11-02 08:47 - 00003616 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
2015-10-13 22:39 - 2006-11-02 08:47 - 00003616 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
2015-10-13 22:38 - 2014-08-16 22:51 - 00098520 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbamswissarmy.sys
2015-10-13 22:37 - 2015-08-24 18:35 - 00000362 _____ () C:\Windows\Tasks\SlimCleaner Plus (Scheduled Scan - Jim).job
2015-10-08 14:51 - 2006-11-02 09:01 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2015-10-08 14:50 - 2015-08-29 07:04 - 00141440 _____ () C:\Windows\PFRO.log
2015-10-08 14:50 - 2006-11-02 09:01 - 00032612 _____ () C:\Windows\Tasks\SCHEDLGU.TXT
2015-10-08 11:33 - 2014-08-03 18:46 - 00000000 ____D () C:\Program Files\SearchProtect
2015-10-08 11:02 - 2015-08-23 21:16 - 00013368 _____ (SlimWare Utilities, Inc.) C:\Windows\system32\Drivers\SWDUMon.sys
2015-10-04 20:36 - 2014-08-16 22:50 - 00000000 ____D () C:\Program Files\Mozilla Maintenance Service
2015-10-04 19:08 - 2015-08-27 21:07 - 00000000 ____D () C:\Program Files\Mozilla Firefox
2015-10-04 19:08 - 2014-08-16 22:50 - 00000829 _____ () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk
2015-10-04 19:08 - 2014-08-16 22:50 - 00000817 _____ () C:\Users\Public\Desktop\Mozilla Firefox.lnk
2015-10-03 02:48 - 2006-11-02 07:18 - 00000000 ____D () C:\Windows\system32\spool
2015-10-03 02:48 - 2006-11-02 07:18 - 00000000 ____D () C:\Windows\system32\Msdtc
2015-10-02 23:08 - 2014-08-21 09:27 - 00000000 ____D () C:\Users\Darlene
2015-10-02 23:08 - 2014-08-21 09:17 - 00000000 ____D () C:\Users\Jim
2015-10-02 23:08 - 2013-01-08 15:58 - 00000000 ____D () C:\Users\Owner
2015-10-02 23:08 - 2006-11-02 06:22 - 36175872 _____ () C:\Windows\system32\config\components_previous
2015-10-02 23:08 - 2006-11-02 06:22 - 35127296 _____ () C:\Windows\system32\config\software_previous
2015-10-02 23:08 - 2006-11-02 06:22 - 33554432 _____ () C:\Windows\system32\config\system_previous
2015-10-02 23:08 - 2006-11-02 06:22 - 00262144 _____ () C:\Windows\system32\config\security_previous
2015-10-02 23:08 - 2006-11-02 06:22 - 00262144 _____ () C:\Windows\system32\config\sam_previous
2015-10-02 23:08 - 2006-11-02 06:22 - 00262144 _____ () C:\Windows\system32\config\default_previous
2015-10-02 23:07 - 2006-11-02 07:18 - 00000000 ____D () C:\Windows\registration
2015-10-02 22:54 - 2015-08-18 20:00 - 00001800 _____ () C:\Users\Public\Desktop\Avast Free Antivirus.lnk
2015-09-22 07:43 - 2014-01-11 15:38 - 00780488 _____ (Adobe Systems Incorporated) C:\Windows\system32\FlashPlayerApp.exe
2015-09-22 07:43 - 2014-01-11 15:38 - 00142536 _____ (Adobe Systems Incorporated) C:\Windows\system32\FlashPlayerCPLApp.cpl

Some content of TEMP:
====================
C:\Users\Jim\AppData\Local\Temp\scpEFE.tmp.exe


==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\explorer.exe => File is digitally signed
C:\Windows\system32\winlogon.exe => File is digitally signed
C:\Windows\system32\wininit.exe => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\services.exe => File is digitally signed
C:\Windows\system32\User32.dll => File is digitally signed
C:\Windows\system32\userinit.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
C:\Windows\system32\Drivers\volsnap.sys => File is digitally signed


LastRegBack: 2015-10-08 15:06

==================== End Of Log ============================

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

---

Is this your PC or you're fixing it for someone?

---

[Shaka71]

its mine. thanks for helping

[TwinHeadedEagle]

Thanks.

Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[Shaka71]

They are attached.

Addition.txt

FRST.txt

[TwinHeadedEagle]

Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• Snap.Do

After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.

Note: If you are unable to uninstall all programs, please inform me, but continue with other steps.

---

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please upload it to your reply.

fixlist.txt

[Shaka71]

After following your instructions, there was no snap.do in the list of programs.

 

attached is the fixlog after running your fix.

[Shaka71]

here it is

Fixlog.txt

[TwinHeadedEagle]

How is your PC behaving now?

[Shaka71]

perfect. Thank you for your help

[TwinHeadedEagle]

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.

• Simple and easy ways to keep your computer safe and secure on the Internet

• How Malware Spreads - How did I get infected

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:

CCleaner - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run.
• The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.

If you're happy with the help provided and/or wish to show your appreciation for the assistance you received, then you can consider a donation:

Thank you!

Stay safe,

TwinHeadedEagle

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!