AFter Malware update last night no longer able to play World of Warcraft!

[Myname]

Hello,

paid for malwarebytes yesterday and had update last night. Now I can not load World of warcraft which is whole reason for that computer! Desperate for some sort of support on this. When I try to start World of Warcraft I get an error message which is connected to some outside program interfering. Oh whatever happenned to the days when you could pick up a phone and talk to someone?  :-(

[Myname]

Further to the above I have now uninstalled malwarebytes and World of Warcraft starts up very nicely. However as I have just paid a 2 year subscription and am now unprotected by malwarebytes it is obviosuly not an acceptable situation. I have put in an e-mail ticket a couple of hours ago. Has anyone any idea what sort of repsonse time I can expect? Or does anyone know a better fix than uninstalling the program alltogether?

[daledoc1]

just paid a 2 year subscription

 

Are you sure about this?

AFAIK (and staff will correct me if I am wrong), there is no such thing as a valid, legal, 2-year subscription.

AFAIK All consumer licenses are for one year.

Where did you buy it?

 

Having said that, there is no reason why MBAM would block WOW, and there are no such reports, at least here in the forum.

 

So, let's see what's going on:

Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

 

Thank you,

[bdubrow]

Hi there!

 

We have recently begun offering 2-year licenses for MBAM directly from our website store (and via in-app cart purchase, where available) as well.  

 

So these licenses are definitely legit.  

[daledoc1]

Hi there!

 

We have recently begun offering 2-year licenses for MBAM directly from our website store (and via in-app cart purchase, where available) as well.  

 

So these licenses are definitely legit.  

 

OOPS.

 

I stand very much corrected.

 

Please excuse my error.

I guess I should have checked before I replied.

I apologize.

 

Thanks again, @bdubrow,

[Myname]

Hello,

 

glad you got the two year issue sorted, It is not possible for me to send you the logs at the moment as previously stated I have had to uninstall your program. As it is highly unlikely that I am the only world of warcraft player effected I am hoping you have a fix that you can advise. Failing that or a quick solution I would like to get my money back as this has all caused me a lot of stress and I am unable to use the product I Paid for.

[daledoc1]

Hi:
 
As you are the only person thus far to report the WOW issue, we would need more information in the form of the diagnostic logs, preferably with MBAM installed.
Without that information, there's nothing we can do, as we cannot guess what is happening on your system.
 

It's likely to be something easily resolved with some basic troubleshooting. But we would need more information to do that.

 

You might want to try a clean reinstall.
Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
 
If that doesn't fix it, and if you don't wish to be helped here in the forum, then you may wish instead to log a ticket at the help desk HERE.
They can assist you, one-on-one via email.
 
If you prefer a refund for the program, they would be the ones to process that.
 
Thank you,

[daledoc1]

One further thought...

 

Without screen shots or the text of the exact error messages or the diagnostic logs, it's impossible to say what might be going on.

 

BUT, if you are referring to IP block notifications, then that might be explained by this article, as many games behave like P2P:

Why does Malwarebytes Anti-Malware block BitTorrent or other Peer-to-Peer Programs?

 

The article also explains how to safely deal with the IP block notifications.

 

Thank you,

[Myname]

Hello Again,

It is difficult to follow the steps above as I have already removed the program using windows uninstall. I was not aware that I could not remove the program by normal means and it maybe that parts of malwarebytes are remaining on my computer out of sight but they are currently not effecting my use of World of Warcraft.

I was given a link yesterday after I paid to download the program if it was not already installed. May I re-install the program using that? Or will it effect the possible diagnosis of what is wrong? What else what do you advise?

Many thanks for your link for the help ticket by e-mail, but as already stated I have already done so and had no reply yet.

[daledoc1]

Please try to slow down a bit.

We are trying to help you, but it's very hard without screen shots, the exact error message wording or the requested logs.

And it will be hard to troubleshoot with MBAM uninstalled.

 

If the information in this reply here doesn't explain/resolve the issue, then the options are:

• EITHER Please wait for assistance from the help desk on your open ticket there.
  • Please try to be patient, as the agents there also need to assist users with malware removal and technical support
  • Please check your spam and junk mail folders to be sure replies didn't land there by mistake
  • If you wish a refund for the program, they would be the ones to process that.
• OR please cleanly reinstall MBAM, as previously suggested, by carefully following all the steps here: MBAM Clean Removal Process 2x
  • There is no need for a special download link -- just use the one in the pinned topic
  • Activate the program with your license Key, as explained here
  • If that doesn't resolve the issue you report, then we would need to see all 3 of the requested Diagnostic Logs
    • Please attach them to your next reply here in this thread

Thank you again,

[Myname]

Further to your message regarding Ip block notification, the error message I got appeared to generated by Blizzard and not my malwarebytes. It gave very little information other than an error window and that I could report it to Blizzard (World of Warcraft), but then  after typing in a message and having the box "send" ticked I could find no way of sending them the message, the only option given to me was to "close". Hmmm. I obviously considered the possibility of the problem being with Blizzard and not malwarebytes so checked that world of Warcraft would load from another computer, which it did. I checked on the error message and information on the net implied that an exterior program was likely to be preventing Blizzard from working. This computer is used exclusively for World of Warcraft and related things. The only change made to the computer since Warcraft was last up and running was the malwarebyte update, and with Warcraft working since I have uninstalled the program I think we can be certain that malwarebytes is the culprit. Before I uninstalled the program I did got through the various logs and it did not show up in the history log anything for yesterday or today.

[daledoc1]

Hi, again:

 

We are trying to help you.

I have tried to explain the options.

 

We would be happy to assist you here, if you can try to follow our advice and provide the requested information.

Otherwise, there's nothing more we can do here in the forum.

Or you may wish to wait for assistance or a refund from the Help Desk.

 

 

Take care,

[Myname]

Given the lack of replies to my questions I went ahead and ran the removal program anyway and re-installed. I am happy to report that World of Warcraft now functions. The reasons for the original problem remain a mystery, I can only cross my fingers and hope it does not occur again.

[daledoc1]

I'm glad the clean removal resolved your issue.

 

Take care,

[AdvancedSetup]

As the issue is now resolved I will go ahead and close this topic.

 

Thank you