Jump to content

CD/DVD Drive Not Working Properly


fireman5214
 Share

Recommended Posts

Hello all, I have a Windows 7 Professional Dell Inspiron N7010 laptop and for some reason it will not play dvd's or music cd's but it will play game cds. When I go into My Computer it says the device is working properly but has under properties Used and Free Space at 0 bytes as well as capacity. The Type is CD Drive and File System is marked unknown. Is there anyone who might know any answers on fixing this issue? If not could you steer me in the right direction? I would provide more info if requested and/or where to find that info requested. Thanks

Link to post
Share on other sites

Hi:

 

A few things:

 

  1. Have you verified that these DVDs and music CDs play in another computer or DVD player?
  2. Is the laptop under warranty?
  3. Have you tried the Dell Online Diagnostics or the F12 Dell Hardware diagnostics?
  4. Have you checked for driver updates at the Dell Drivers page, using your Dell Service Tag or Express Service Code number?
  5. What do you see when you expand the device and click properties in the Windows device manager (see scree shot for an example)?
  6. Additional data/diagnostics may be needed by our more expert forum folks, but for starters, please attach to your next reply here BOTH the FRST.txt and Addition.txt logs from FRST (log set #1) from this pinned topic: Diagnostic Logs

 

Then we will wait for someone more adept at hardware issues....

 

Thanks,

post-29793-0-09301100-1444783758_thumb.j

Link to post
Share on other sites

1. yes I have verified
2. no it is not
3. I have not tried either, I did not know about F12
4. I wasn't sure if I should, so I came here for an idea from people with better knowledge
5. Image attached
6. Attached below

post-109062-0-38316700-1444789419_thumb.CheckResults.txt


 

Link to post
Share on other sites

Thanks for the info.

 

The log you posted is actually a CheckResults.txt log from mbam-check (log set #2).

What we need to see are the FRST.txt and Addition.txt logs from FRST (log set #1) from Diagnostic Logs

If you could please attach those logs to your next reply, that would be helpful.

 

In the interim, while we wait for more expert help, the info provided showed a VERY old driver for that CD drive (2006).

I presume that this is an older laptop and there may not be a newer driver, but you might want to check at the Dell site, as mentioned.

 

You might also want to try the online diagnostics or the built-in Dell hardward diagnostics via F12.

For the latter, shut down the laptop.

Press the "on" button and then gently tap the F12 key -- that should bring you to the "outside Windows" hardware diagnostics.

 

Thank you,

Link to post
Share on other sites

Ooops my bad, I saw them both and for some reason I clicked the wrong one. I guess it didn't really hurt the computer to run that extra scan. The laptop was bought in March 2011. I have to get some work done but I was able to run the scan and I have the logs posted below. I will do the dell driver check and online diagnostics later.

Addition.txtFRST.txt
Do I just go to the device manager and click update driver like on the screenshot I took shown below?
 

Link to post
Share on other sites

There are many ways to update the driver -- either as you mentioned, or (probably better) via the Dell Drivers page, as previously suggested.

That way, you will get drivers from Dell that Dell has tested to run on Dell systems.

 

Or just wait for help to see if it's best to do the F12 hardware test first (which could not hurt).

If the hardware is failing, then drivers won't help.

 

Thank you,

Link to post
Share on other sites

As already suggested, you need to do the following.

Not really required, but put a CD/DVD in the drive (so it can be tested during the F12 Dell Diagnostics) Reboot the computer and hit F12 repeatedly until you get the menu and then choose Dell Diagnostics and give us any errors that may come back.

The link for Dell Support to get the latest drivers, is http://support.dell.com then enter your service tag to get the latest drivers. From that site, then once the computer is found click on Drivers & Downloads. Then either click on System Analysis so it will check your computer for the drivers that need updating or you can manually look for the driver you want to update.

Link to post
Share on other sites

Here is the online Dell Diagnostics test results... I am going to do in a matter of signing off here from this post.

post-109062-0-55606200-1444852957_thumb.

post-109062-0-11990300-1444852975_thumb.

post-109062-0-72099900-1444852975_thumb.

post-109062-0-49838500-1444852976_thumb.

Link to post
Share on other sites

We'll need to wait for @Firefox to review the results, but the hardware tests look favorable. :)

 

I guess the next step would be to check for updated drivers for that optical drive.

 

Here is the direct link: Dell Drivers page, using your Dell Service Tag or Express Service Code number.

 

Or you can get there this way: The link for Dell Support to get the latest drivers, is http://support.dell.com then enter your service tag to get the latest drivers. From that site, then once the computer is found click on Drivers & Downloads. Then either click on System Analysis so it will check your computer for the drivers that need updating or you can manually look for the driver you want to update.

 

Thank you,

Link to post
Share on other sites

Yeah daledoc, I will wait for firefox as well. Below is what was issued through the F12 diagnostics....

 

All tests passed in the first 10 minutes. Then this question came up: "No problems found with this system so far. Do you want to run the remaining memory tests? This will take 30 minutes or more. (Recommended) I pressed Y for YES

Then it ran the rest of the test and this came up:
Pre-boot system assessment complete. Please select Ok to reboot your system. (I had to press O for OK) Before I did that I saw everything Passed and even at the bottom (last thing) it said:
4 CPU's Test Results: PASS

Hope this helps you both. I am also thinking I need to try and update the driver but will wait for your answers. Thanks for the fast replies so far, it's much appreciated.
Oh also, I did have a DVD in the drive.


 

Link to post
Share on other sites

just curious ...

wasn't there an *issue* with IOLO and "system mechanic" >

 

also ... i have had optical drives that would play dvds but would fail burning a cd (plus other sundry issues) ...

checked the firmware update and software ... no go .

the fix was to replace the optical drive ... 25 bucks and it was a done deal .

Link to post
Share on other sites

Ok I think I downloaded them but I am not 100% sure. It asked me if I should create these folders for them to go into and I clicked yes but how do I unzip them and DL them correctly? I am a bit confused. I put 15 in the download list and those are what are in the special folder I made for them. There are more updates available but not sure if I needed them. I screenshotted the ones I downloaded and also the system analysis that recommended me to update those drivers.

post-109062-0-05744100-1444938577_thumb.

post-109062-0-34391400-1444938579_thumb.

post-109062-0-67951500-1444938577_thumb.

post-109062-0-37184100-1444938578_thumb.

post-109062-0-74823400-1444938578_thumb.

Link to post
Share on other sites

Is this Dell Laptop by any chance under warranty from Dell?

 

The files you download, you just run them and they unzip to a folder on the C: Drive usually C:\dell\Drivers and a folder that matches the filename.  If the installer does not start automatically, then you go to that folder and run the setup.exe file and it will go from there.

 

The only catch is the BIOS file.  On that one you have to right click on it and choose run as administrator.  Follow the prompts and it will reboot the laptop and update the BIOS and a few other items and reboot.  It will require the laptop have a power cord plugged in as well as a charged battery.

Link to post
Share on other sites

 

Is this Dell Laptop by any chance under warranty from Dell?

 

I don't think so: https://forums.malwarebytes.org/index.php?/topic/173968-cddvd-drive-not-working-properly/#entry995357

 

@fireman5214:

 

I would definitely follow @Firefox's expert advice.

 

There are a LOT of drivers on that list.

You might want to focus on the problem at hand (the optical drive) for starters.

It's probably best NOT to update all of the drivers at the same time.

I would do one or two and then monitor the computer's behavior for a day or so.

If you update all of them at once, it could lead to some stability issues.

 

>>As @Firefox mentioned: Please be sure that the laptop is plugged into AC power when/if you do the BIOS update.  And be sure to follow the prompts and instructions.  "Flashing" a BIOS is not as risky as it was in the old days, but  there's still a chance it can still leave you with a paperweight, if it goes wrong.

 

>>Even if the system is out of warranty, it might be worth the cost of a per-incident charge at Dell Premium phone support.  Their quality has varied a bit over the years, but I had a very favorable experience with them recently.  They can walk you through the BIOS update and the many driver updates.

 

<just my $0.02, as a regular home user, not a geek>

Link to post
Share on other sites

  • Root Admin

My own personal opinion is everyone is barking up the wrong tree. The drive is working and has nothing to do with audio playback capabilities that is controlled by your sound hardware. There is passthrough but games would not play either if that was the case where it could not pass it along. I would look at settings in the sound card and/or if needed do a full reinstall of the sound software and see if that works. More than likely there is some obscure setting that is checked or unchecked somewhere is my wild guess.

Link to post
Share on other sites

My own personal opinion is everyone is barking up the wrong tree. The drive is working and has nothing to do with audio playback capabilities that is controlled by your sound hardware. There is passthrough but games would not play either if that was the case where it could not pass it along. I would look at settings in the sound card and/or if needed do a full reinstall of the sound software and see if that works. More than likely there is some obscure setting that is checked or unchecked somewhere is my wild guess.

 

:blush: OOPS. :blush:

 

Well, I suppose it might not hurt to update those 10-year old drivers?

OTOH, I presume the answer to that is: if it's ain't broke, don't fix it.

 

{{Crawls back under rock}}

Link to post
Share on other sites

  • Root Admin

No, in theory one should not have to update drivers. As you said. If it works then leave it alone. Typically only needs updating if an updated driver fixes either a security issue or some problem you're experiencing. If it's not a security update and you're not experiencing any issues related to what the driver update is for then why update? In this case the user says the disk plays games but does not play music. I'm guessing that either a setting or association for playing music is broken. Often an audio installation driver package can fix some things related to that. It could simply just mean that the associations to play music are wrong or something like that. Without having the computer physically in your hands to check things it certainly makes it very difficult to try to track down the real issue.

Link to post
Share on other sites

Agree with the principle -- don't update drivers without a compelling reason, ie : security or broken functionality. If your stuff is working, why risk potential instability for little to no gain?  Something simple to try that worked for me :

 

A while ago, I had a similar problem to the OP. My optical drive (hereafter, OD) would play data discs but wouldn't play CDs and DVDs. I discovered this weeks after having tried a few imaging and rip/burn softwares. I tried the usual --- lens cleaning disc, check OD driver, etc... I ended up testing with a known good, external OD plugged into a known good, USB port. I got the same results -- could play data disc, couldn't others. My guess was -- it was software related. Some association(s) had been broken in the operating system (hereafter OS) from installing and/or uninstalling the software I had tested. Any type of third party, audio/visual software can monkey with the OS's processes/child processes.

 

I fixed it by remapping the OD. Logged in as admin :

 

computer management >> (left panel) disc management >> (center bottom panel) scroll down to OD (labeled something like CD-ROM 0, DVD E:) >> right clicked on it and chose "change drive letter and paths.."  >> in that newly opened window clicked the "change" tab >> in that newly opened window I chose an unused letter from the drop down menu to apply to my OD (for example 'E' to 'Z') >> clicked OK >>  new window asks -- "Some programs that rely on drive letters might not run correctly......" clicked yes*.

 

After doing that, I immediately redid the same steps to return the OD to its original 'E' letter. The OD worked thereafter. The OS (W7) re-established the associations. Cool... =)

 

 

 

* Regarding the cautionary pop-up -- the OD itself doesn't store data/software, it depends upon a disc, so no worries to losing data. Remapping a storage device (HD, SSD ) is a different matter to be done with great care. 

 

 

 

 

 

 

Link to post
Share on other sites

Sorry we had a family emergency this weekend, I will try out what you guys have said about not doing the driver updates. I will do that tomorrow, sorry for the late reply.

Link to post
Share on other sites

Ok well I went through some stuff under the device manager with my dad ( he knows some computer stuff and we were looking for any exclamation marks or question marks to stand out but there was nothing. I could not get 1 game to play and the error (image posted below) shows that. I put in Emergency 2012 and that game worked except for calling the units from the station to the scenes. But the rest of the game works. I don't know if this would help in red flags that could be causing issues.

post-109062-0-86678300-1445475634_thumb.

Link to post
Share on other sites

  • Root Admin

Well I don't recommend this one too often but in theory if it's just a setting then it should hopefully be able to fix it.

 

 

Download Portable Windows Repair (all in one) from one of the following:
 
http://www.tweaking.com/content/page/windows_repair_all_in_one.html
http://www.majorgeeks.com/Tweaking.com_-_Windows_Repair_Portable_d7222.html
http://www.bleepingcomputer.com/download/windows-repair-all-in-one-portable/
 
Unzip the contents into a newly created folder on your desktop.
 
Open the folder, run the tool by right click on Repair_Windows (icon with red briefcase) select "Run as Administrator"
 
 
tweak1.jpg
 
From the main GUI do the following:
 
 
Select Tab 5 and Create System Restore Point
 
 
tweak4.jpg
 
Select Start Repairs tab => Click the Start
 
 
tweak5.jpg
 
The repairs window will open, Check the boxes as indicated, also the "Restart" option, then select Start...
 
 
tweak6.jpg
 
DON'T use the computer while each scan is in progress.
 
Post the log, to access select "settings" tab > "open log folder" tab, log will be named _Windows_Repair_Log
 
 
tweak7.jpg
 
 
Let me see that log, any improvement?
 

 

Link to post
Share on other sites

  • 2 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.