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Think i might have malware/virus


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  • Staff

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  warning.gif Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 


Please attach FRST reports.


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My computer will freeze for about seconds at a time several times a day for no apparent reason

 

Some single player games/programs will freeze and unfreeze with the computer, while something like a youtube video will not freeze with the computer and play in the background (no sound/appears frozen), so when the computer unfreezes i'll have missed some of the video and half to rewind it. 

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  • Staff

Hm, let's try this:

cmd_icon.png Check Disk

  • Press the WindowsKey.png + R on your keyboard at the same time. Type cmd and click OK.
  • Copy/Enter the command below and press Enter:
  • chkdsk C: /r
  • You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
  • All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.
Check Disk report:
  • Press the WindowsKey.png + R on your keyboard at the same time. Type eventvwr and click OK.
  • In the left panel, expand Windows Logs and then click on Application.
  • Now, on the right side, click on Filter Current Log.
  • Under Event Sources, check only Wininit and click OK.
  • Now you'll be presented with one or multiple Wininit logs.
  • Click on an entry corresponding to the date and time of the disk check.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the contents into your next reply.
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Sorry for the late reply, log follows:

 

Log Name:      Application

Source:        Microsoft-Windows-Wininit

Date:          10/14/2015 3:35:59 PM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      Brett-PC

Description:

 

 

Checking file system on C:

The type of the file system is NTFS.

 

A disk check has been scheduled.

Windows will now check the disk.                         

 

CHKDSK is verifying files (stage 1 of 5)...

Cleaning up instance tags for file 0xf794.

  375296 file records processed.                                         

 

File verification completed.

  1865 large file records processed.                                   

 

  0 bad file records processed.                                     

 

  0 EA records processed.                                           

 

  47 reparse records processed.                                      

 

CHKDSK is verifying indexes (stage 2 of 5)...

  473866 index entries processed.                                        

 

Index verification completed.

  0 unindexed files scanned.                                        

 

  0 unindexed files recovered.                                      

 

CHKDSK is verifying security descriptors (stage 3 of 5)...

  375296 file SDs/SIDs processed.                                        

 

Cleaning up 1045 unused index entries from index $SII of file 0x9.

Cleaning up 1045 unused index entries from index $SDH of file 0x9.

Cleaning up 1045 unused security descriptors.

Security descriptor verification completed.

  49286 data files processed.                                           

 

CHKDSK is verifying Usn Journal...

  126943216 USN bytes processed.                                            

 

Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...

  375280 files processed.                                                

 

File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...

  609974 free clusters processed.                                        

 

Free space verification is complete.

CHKDSK discovered free space marked as allocated in the

master file table (MFT) bitmap.

CHKDSK discovered free space marked as allocated in the volume bitmap.

Windows has made corrections to the file system.

 

 117115903 KB total disk space.

 113954824 KB in 270026 files.

    150256 KB in 49287 indexes.

         0 KB in bad sectors.

    570923 KB in use by the system.

     65536 KB occupied by the log file.

   2439900 KB available on disk.

 

      4096 bytes in each allocation unit.

  29278975 total allocation units on disk.

    609975 allocation units available on disk.

 

Internal Info:

00 ba 05 00 5c df 04 00 50 b8 08 00 00 00 00 00  ....\...P.......

44 03 00 00 2f 00 00 00 00 00 00 00 00 00 00 00  D.../...........

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

 

Windows has finished checking your disk.

Please wait while your computer restarts.

 

Event Xml:


  <System>

    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />

    <EventID Qualifiers="16384">1001</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2015-10-14T19:35:59.000000000Z" />

    <EventRecordID>309085</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>Brett-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>

 

Checking file system on C:

The type of the file system is NTFS.

 

A disk check has been scheduled.

Windows will now check the disk.                         

 

CHKDSK is verifying files (stage 1 of 5)...

Cleaning up instance tags for file 0xf794.

  375296 file records processed.                                         

 

File verification completed.

  1865 large file records processed.                                   

 

  0 bad file records processed.                                     

 

  0 EA records processed.                                           

 

  47 reparse records processed.                                      

 

CHKDSK is verifying indexes (stage 2 of 5)...

  473866 index entries processed.                                        

 

Index verification completed.

  0 unindexed files scanned.                                        

 

  0 unindexed files recovered.                                      

 

CHKDSK is verifying security descriptors (stage 3 of 5)...

  375296 file SDs/SIDs processed.                                        

 

Cleaning up 1045 unused index entries from index $SII of file 0x9.

Cleaning up 1045 unused index entries from index $SDH of file 0x9.

Cleaning up 1045 unused security descriptors.

Security descriptor verification completed.

  49286 data files processed.                                           

 

CHKDSK is verifying Usn Journal...

  126943216 USN bytes processed.                                            

 

Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...

  375280 files processed.                                                

 

File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...

  609974 free clusters processed.                                        

 

Free space verification is complete.

CHKDSK discovered free space marked as allocated in the

master file table (MFT) bitmap.

CHKDSK discovered free space marked as allocated in the volume bitmap.

Windows has made corrections to the file system.

 

 117115903 KB total disk space.

 113954824 KB in 270026 files.

    150256 KB in 49287 indexes.

         0 KB in bad sectors.

    570923 KB in use by the system.

     65536 KB occupied by the log file.

   2439900 KB available on disk.

 

      4096 bytes in each allocation unit.

  29278975 total allocation units on disk.

    609975 allocation units available on disk.

 

Internal Info:

00 ba 05 00 5c df 04 00 50 b8 08 00 00 00 00 00  ....\...P.......

44 03 00 00 2f 00 00 00 00 00 00 00 00 00 00 00  D.../...........

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

 

Windows has finished checking your disk.

Please wait while your computer restarts.

</Data>

  </EventData>

</Event>

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  • Staff

FRST.gif Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please upload them into your next reply.
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  • Staff

FRST.gif Fix with Farbar Recovery Scan Tool

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif

icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please upload it to your reply.


51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware

Please re-run 51a46ae42d560-malwarebytes_anti_malware. Malwarebytes' Anti-Malware.

  • First of all, select update.
  • Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
  • In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the newest Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and upload your next reply.

fixlist.txt

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  • 3 weeks later...
  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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