MBAM running but not opening

[nlucena]

Hi there, 

 

My computer seems to be running smoothly except ofr VLC media player and MBAM. Both programs are listed as running on the task manager but their respective windows won't show up. As I'm writing this post, I tried to install / unninstall VLC and installing the 64-bit version of it made it run normally again but MBAM isn't starting up even with the help of Chameleon. 

 

What should I do? Windows Defender and rkill haven't detected anything but why I'm unable to run properly MBAM and the 32-bit version of VLC? 

 

Thanks in advance.

FRST.txt

Addition.txt

[Maurice Naggar]

 

This is only to address the installation of Malwarebytes Anti-Malware.   The system appears to need a new install, especially if there was a recent upgrade to Windows 10.

 

Please open Malwarebytes Anti-Malware.

Open Malwarebytes (MBAM) > History > Quarantine > Delete All
Open Malwarebytes (MBAM) > History > Application Logs > Delete All

Click the Settings Tab
Click Advanced Settings make sure Enable Self-Protection Module is unchecked

Now Right Click the MBAM icon down by the clock and select *Exit*

Install the Malwarebytes Anti-Malware latest  version 2.2  by first following the link below.
https://malwarebytes.box.com/s/v27wct3865fjytyjpmytpbn261c4q9zz

Click the Download button.  Then Save the file to your system   ( either Downloads folder or the Desktop).


Save the file and RIGHT-click the setup-file and select Run as Administrator  to begin the installation.
and reply YES when prompted to allow the setup to proceed and run.
It will install over the top of the prior program version.

Then after the setup has finished, on the Dashboard screen, press the Update now link.

Restart the pc when all done.  Just please right click Start >>  shutdown  >> and select Restart.

 

After that, I expect that the system will then run Malwarebytes in a normal behavior.

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!