Malwarebytes Keeps freezing on install, no matter what.

beddj · October 6, 2015

So started getting random ads played over the speakers, so I started doing scans, I got a log from Rougekiller, Tdskiller also found a couple things, then things started not working, I couldn't get malwarebytes to install it kept freezing right when it is supposed to show the progress bar and install, i used the malewarebyte-clean tool, it didnt work for a while but finally got it to fire up it cleaned everything but still, the program froze when installing. I tried in safe mode and after zoek, adwcleaner and rkill. still nothing. I added the logs I got from the scans I did, Any help would be appreciated. TwinHeadedEagle to the rescue??

RougeKillerLog.txt

AdwCleanerS1.txt

zoek-results.log

Rkill.txt

TwinHeadedEagle · October 6, 2015

Hello,

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

Before we start please read and note the following:

We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

Rules and policies

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

beddj · October 6, 2015

Here are the logs from the scan, I notice some frostwire entries come up, I assure you that program has been uninstalled.

FRST.txt

Addition.txt

beddj · October 6, 2015

No ideas?

TwinHeadedEagle · October 7, 2015

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

Right-click on icon and select Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
Press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please upload it to your reply.

Check Disk

Press the + R on your keyboard at the same time. Type cmd and click OK.
Copy/Enter the command below and press Enter:
```
chkdsk C: /r
```
You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.

Check Disk report:

Press the + R on your keyboard at the same time. Type eventvwr and click OK.
In the left panel, expand Windows Logs and then click on Application.
Now, on the right side, click on Filter Current Log.
Under Event Sources, check only Wininit and click OK.
Now you'll be presented with one or multiple Wininit logs.
Click on an entry corresponding to the date and time of the disk check.
On the top main menu, click Action > Copy > Copy Details as Text.
Paste the contents into your next reply.

fixlist.txt

beddj · October 7, 2015

Log Name: Application

Source: Microsoft-Windows-Wininit

Date: 10/7/2015 10:57:29 AM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: Maggie

Description:

Checking file system on C:

The type of the file system is NTFS.

Volume label is OS.

A disk check has been scheduled.

Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...

316928 file records processed.

File verification completed.

2699 large file records processed.

0 bad file records processed.

0 EA records processed.

93 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...

398344 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...

316928 file SDs/SIDs processed.

Cleaning up 352 unused index entries from index $SII of file 0x9.

Cleaning up 352 unused index entries from index $SDH of file 0x9.

Cleaning up 352 unused security descriptors.

Security descriptor verification completed.

40709 data files processed.

CHKDSK is verifying Usn Journal...

35122248 USN bytes processed.

Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...

316912 files processed.

File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...

11788545 free clusters processed.

Free space verification is complete.

Adding 2 bad clusters to the Bad Clusters File.

CHKDSK discovered free space marked as allocated in the

master file table (MFT) bitmap.

CHKDSK discovered free space marked as allocated in the volume bitmap.

Windows has made corrections to the file system.

200775676 KB total disk space.

153084848 KB in 176366 files.

110504 KB in 40710 indexes.

8 KB in bad sectors.

426140 KB in use by the system.

65536 KB occupied by the log file.

47154176 KB available on disk.

4096 bytes in each allocation unit.

50193919 total allocation units on disk.

11788544 allocation units available on disk.

Internal Info:

00 d6 04 00 ff 4f 03 00 dc 28 06 00 00 00 00 00 .....O...(......

dd 11 00 00 5d 00 00 00 00 00 00 00 00 00 00 00 ....]...........

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.

Please wait while your computer restarts.

Event Xml:

<Channel>Application</Channel>

<Computer>Maggie</Computer>

</System>

<Data>

Checking file system on C:

The type of the file system is NTFS.

Volume label is OS.

A disk check has been scheduled.

Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...

316928 file records processed.

File verification completed.

2699 large file records processed.

0 bad file records processed.

0 EA records processed.

93 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...

398344 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...

316928 file SDs/SIDs processed.

Cleaning up 352 unused index entries from index $SII of file 0x9.

Cleaning up 352 unused index entries from index $SDH of file 0x9.

Cleaning up 352 unused security descriptors.

Security descriptor verification completed.

40709 data files processed.

CHKDSK is verifying Usn Journal...

35122248 USN bytes processed.

Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...

316912 files processed.

File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...

11788545 free clusters processed.

Free space verification is complete.

Adding 2 bad clusters to the Bad Clusters File.

CHKDSK discovered free space marked as allocated in the

master file table (MFT) bitmap.

CHKDSK discovered free space marked as allocated in the volume bitmap.

Windows has made corrections to the file system.

200775676 KB total disk space.

153084848 KB in 176366 files.

110504 KB in 40710 indexes.

8 KB in bad sectors.

426140 KB in use by the system.

65536 KB occupied by the log file.

47154176 KB available on disk.

4096 bytes in each allocation unit.

50193919 total allocation units on disk.

11788544 allocation units available on disk.

Internal Info:

00 d6 04 00 ff 4f 03 00 dc 28 06 00 00 00 00 00 .....O...(......

dd 11 00 00 5d 00 00 00 00 00 00 00 00 00 00 00 ....]...........

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.

Please wait while your computer restarts.

</Data>

</EventData>

</Event>

Fixlog.txt

TwinHeadedEagle · October 7, 2015

Very good. How is your PC behaving now?

beddj · October 7, 2015

Way better I was able to run RougeKiller again, and Malewarebytes got a bit further, i got a message saying I had to reboot, which I did , but still not able to install here is the log from Rougekiller I did just now. If that helps

RougeKillerLog2.txt

TwinHeadedEagle · October 8, 2015

I didn't ask you to run Rogue Killer so please refrain from doing this.

Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

Right-click on icon and select Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
Make sure that Addition option is checked.
Press Scan button and wait.
The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

beddj · October 8, 2015

Here ya go

Addition.txt

FRST.txt

TwinHeadedEagle · October 9, 2015

Uninstall outdated Malwarebytes' Anti-Malware

Please download MBAM-clean and save it to your desktop.

Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.
It will ask you to reboot the machine - please do so.

After that follow my next instructions to download & install the newset MBAM version.

51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

Install the progam and select update.
Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
Click the Scan tab, choose Threat Scan is checked and click Scan Now.
If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
Upon completion of the scan (or after the reboot), click the History tab.
Click Application Logs and double-click the Scan Log.
At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

beddj · October 9, 2015

Ok , I redownloaded from the links you posted, did the MBAM-clean, rebooted. Then tried Malewarebytes, still it froze on the install part. The task manager shows it is "Not Responding" . The initial problem of random ads being played over the speaker is gone.

TwinHeadedEagle · October 9, 2015

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

Right-click on icon and select Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
Make sure that Addition option is checked.
Press Scan button and wait.
The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

beddj · October 10, 2015

Here you go, I really appreciate the help TwinHeadedEagle. I would totally buy you a few beers

Addition.txt

FRST.txt

TwinHeadedEagle · October 10, 2015

PC seems infection free now, but I am seeing some serious errors that need further investigating.

Temperature Check

Please download HWMonitor and save it to your Desktop.

Unzip it and run the version compatible with your system architecture. If you are unsure which one you should run, run them one by one and one of them should work.
Once HWMonitor is open, click File --> Save Monitoring data.
Choose your Desktop and click Save.
In you next reply, attach HWMonitor.txt report.

beddj · October 10, 2015

Here ya go

HWMonitor.txt

TwinHeadedEagle · October 10, 2015

Was your PC in idle state when you measured temperatures?

beddj · October 10, 2015

No, I dont think so. I had to download and install the program right before so I was using it

TwinHeadedEagle · October 10, 2015

Can you make sure all of your programs are closed (PC is in idle state) and then run HWMOnitor again. If you're able, you can make a ScreenShot of HWMonitor window.

beddj · October 10, 2015

OK i closed all the programs, heres a screenshot

TwinHeadedEagle · October 10, 2015

I am not sure about AMD devices, but 60 degrees in idle state doesn't seem like a normal temperature. Have you ever cleaned your PC from dust?

I am asking all of this, because of these errors:

Error: (10/09/2015 04:43:10 PM) (Source: Microsoft-Windows-WHEA-Logger) (EventID: 18) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: 3
Error Type: 10
Processor ID: 0

There is something wrong with your hardware. I hope it is just a dust issue.

beddj · October 10, 2015

I did about a month ago, this laptop was just sitting on a shelf and I cleaned a lot of dryer lint looking sheets from the fans, but not a through cleaning.

TwinHeadedEagle · October 10, 2015

I would suggest you to perform thoroughly dust cleanup. If you don't know how, then you should visit PC repair shop.

AdvancedSetup · October 23, 2015

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Malwarebytes Keeps freezing on install, no matter what.

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