Huge potential virus scare today

[Matthew P]

So today i today i was relaxing and watching videos on YouTube when all of a sudden a horrifying error pops up on my screen.  Let me preferaise this with the fact i havent had a virus in over maybe 10years, which doesn't mean i don't now but still im just saying i am ultra careful and pretty much don't go to any unofficial sites or download things.  Malwarebytes Pro is always on and i have several link scanners (web of trust,  site advisor etc).  When i do go anywhere it's on my phone or on a virtual machine in vmware with security protection on it too as well as all file sharing disabled. 

 

Anyways here is the message attached to this post.  I am currently on my phone as im to afraid to touch my own pc.  I use to fix other peoples pcs with virus issues no problem but when it's my own i get very phobic lol  thanks for your help in advance 

 

 

Edit: forgot to mention i have a failing hard drive and i think my gpu or some other component is also failing so i do believe i have hardware issues on top of this if it isn't related maybe it is error doesn't sound real hope it is. 

 

Also my boot drive isn't failing its an ssd but most of my stuff is installed on the failing drive

[daledoc1]

Hello and welcome back:
 
Alas, your attachment didn't make the trip.
 
But, from your post, it sounds as if you think you might be infected?

We are not permitted to  work on possible malware-related issues here in this section of the forum.
Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

So, for expert assistance, I suggest that you might want to please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue.

Once you get cleaned up, if you are having BSOD issues, then your help may send you back here for more work.

 

EDIT: I see that you have edited your post to report possible hardware failure, as well??

If that's the case, then malware cleanup might be "moot".  If so, please wait for advice from one of the specialists who work in this forum aread.

Thanks,

[Matthew P]

Sorry attached file now if ir still matters,  maybe just a look can tell you if it's actually an error windows has, also this site is extremely hard to navigate on mobile but I'll give that thread a look like you said sorry if I posted this in the wrong area

[usasma]

Sorry for the delay in responding as I was in the hospital the other day and have been drugged up for the past 2 days.

 

The critical error is the fact that something happened and Windows has to shut down.

In most cases you'll be able to boot back into Windows and gather some reports.

If you can, then this is what we'll need:

 

Beyond that, let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  https://forums.malwarebytes.org/index.php?/topic/170037-blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

These reports will give us an idea of where we should go next.
While you're waiting for a reply, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

My only hunch now is that it was while you were watching videos on YouTube - so it's most likely either a video, internet, or browser issue.

 

Once you've made the reports, see if viewing the same video with the same browser gives the same problem.
If it's reproducable like that, then it's a lot easier to try and track it down.

 

If unable to boot into Windows, then start with these free, bootable diagnostics:  http://www.carrona.org/initdiag.html

The point here is that if you suspect your hard drive - it can be tested with bootable diagnostics or from within Windows.

But if you suspect your video card, the system will need to be tested in Windows (or you'll have to try another video card to see if that helps).

[Matthew P]

Sorry for the delay in responding as I was in the hospital the other day and have been drugged up for the past 2 days.

 

The critical error is the fact that something happened and Windows has to shut down.

In most cases you'll be able to boot back into Windows and gather some reports.

If you can, then this is what we'll need:

These reports will give us an idea of where we should go next.

While you're waiting for a reply, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

My only hunch now is that it was while you were watching videos on YouTube - so it's most likely either a video, internet, or browser issue.

 

Once you've made the reports, see if viewing the same video with the same browser gives the same problem.

If it's reproducable like that, then it's a lot easier to try and track it down.

 

If unable to boot into Windows, then start with these free, bootable diagnostics:  http://www.carrona.org/initdiag.html

The point here is that if you suspect your hard drive - it can be tested with bootable diagnostics or from within Windows.

But if you suspect your video card, the system will need to be tested in Windows (or you'll have to try another video card to see if that helps).

 

Thank you very much. Hope your felling better. Also when this event happened I did shut off my Pc incorrectly because I kind of paniced. So I'm not sure if that means that the error log wouldn't have been saved?

 

The event happened on October 3rd I believe. I haven't had it happen again since. But from time to time (before the event) I have had my screen go all wacky to where you can't see everything and it looks like video card or monitor failure. Everythings goes with lines through it etc. Hard to explain but I'm sure you know what I mean, which is why I think it could be my video card.

 

 

Also I don't know if I mentioned. I do have a failing harddrive with sectors that get corrupted over and over. It however, isn't my boot drive. So I dunno if that is an issue.

 

 

EDIT: I found the area it failed at in the event log (other errors around it such as the failing hard drive but yah).

"A critical system process, C:\Windows\system32\lsm.exe, failed with status code 255.  The machine must now be restarted."

October 3rd 2015.rar

[usasma]

Error logs are usually pretty robust and can survive most unplanned shutodowns.

 

A failing hard drive can cause issues throughout the system.  I'd suggest disconnecting that failing hard drive while we're troubleshooting.

 

But, as you suspect, it could also be the video card.

 

But, you're also having licensing issues.

Please provide this report for the version of Windows that you are using:

License Information (Windows 8 and above)

1. Right click on the button
2. Click on Command prompt =>
3. Inside the Command Prompt windows copy and paste the following command
   licensingdiag.exe -report "%userprofile%\Desktop\report.txt" -log "%userprofile%\Desktop\repfiles.cab"
   
4. Once finished please go to your desktop ->  You will see two files report.txt and repfiles.cab -> Please select both files and add them into a zip file
5. Upload this zip file to your next reply

License Information (Windows 7 and earlier)

Please provide the MGADiag report according to these instructions (from this post: http://www.sevenforums.com/tutorials/165472-product-key-number-uninstall-deactivate-windows-3.html#post1767989):

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

 

[Matthew P]

 

Error logs are usually pretty robust and can survive most unplanned shutodowns.

 

A failing hard drive can cause issues throughout the system.  I'd suggest disconnecting that failing hard drive while we're troubleshooting.

 

But, as you suspect, it could also be the video card.

 

But, you're also having licensing issues.

Please provide this report for the version of Windows that you are using:

 

 

 

 

I might just upgrade it to windows 10, if you don't think that would case more issues.

[usasma]

You'll have to provide the licensing report that I asked for.

Should this be an illegal copy of Windows, updating it to W10 will result in an illegal copy of W10.

 

Also, it's been my experience that updating a system because of a problem will rarely result in fixing that problem.

It's better to stay with the original OS and fix the problem there - then do the update.